Lia Hyundai of Albany


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1147 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 3.6969673/5Overall Rating 3.6969673/5Overall Rating 3.6969673/5rating 3.6969673rating 3.6969673
Original
Overall Rating 2.030303/5Overall Rating 2.030303/5rating 2.030303rating 2.030303rating 2.030303
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Timothy L. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
The service rep was great. Service on outstanding recalls was fast in a nice facility.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/20/2017 04:24 AM
Carmon C. at Lia Hyundai of Albany responded on 10/20/2017

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Tyiesha F. on 10/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service "
Good service but sloppy.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/20/2017 04:05 AM
Carmon C. at Lia Hyundai of Albany responded on 10/20/2017

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Verified Customer on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great "
The atmosphere, cleanliness and comfort of of facility. Friendliness and professionalism of staff
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 10:26 PM
Carmon C. at Lia Hyundai of Albany responded on 10/19/2017

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Joshua C. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and timely service."
Ed was particularly knowledgeable and helpful through the process.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:24 PM
Carmon C. at Lia Hyundai of Albany responded on 10/19/2017

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Susan K. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Courteous and timely service.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:32 AM
Carmon C. at Lia Hyundai of Albany responded on 10/18/2017

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Robert W. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Darryl Cross in service was outstanding . My engine needed to be replaced . Darryl promptly set me up with a loaner car for the roughly 3 week period. Was very pleased with service and responsiveness."
Was very satisfied with service responsiveness
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 05:13 PM
Carmon C. at Lia Hyundai of Albany responded on 10/16/2017

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Deborah A. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice, informative and honest "
I had to have two major repairs done and I couldn't manage payment for both at the same time, my technician explained to me which one was more important. I was able to break up the two services by taking care of the more serious one first. I left very happy and satisfied with my experience today.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/14/2017 04:46 PM
Carmon C. at Lia Hyundai of Albany responded on 10/16/2017

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Kathleen C. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Work done in timely manner"
Always enjoy working with Daryl Cross. I trust him and appreciate his excellent customer service,
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/14/2017 06:43 AM
Carmon C. at Lia Hyundai of Albany responded on 10/16/2017

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MELISSA L. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely service and friendly staff."
Timely service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/11/2017 02:54 PM
Carmon C. at Lia Hyundai of Albany responded on 10/12/2017

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Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Service is quick and people are very friendly "
Five star
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/11/2017 08:46 AM
Carmon C. at Lia Hyundai of Albany responded on 10/11/2017

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Edward B. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service techs are very helpful"
We brought our car in for a wash and asked to have our tires checked as the tire pressure light was on. They found a small piece of wire and told us it was causing a small leak and would cost $40 to repair. I asked if our road hazard policy covers it and he said no so we told them to go ahead and repair it. Later the tech came in to the waiting area and told us he'd called the insurance company and got them to cover the repair. Very good service.
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:19 AM
Carmon C. at Lia Hyundai of Albany responded on 10/11/2017

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Stanford T. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service was great time in and out was excellant"
great service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 02:22 PM
Carmon C. at Lia Hyundai of Albany responded on 10/11/2017

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Carol R. on 10/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service"
satisfied
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:19 AM
Carmon C. at Lia Hyundai of Albany responded on 10/10/2017

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Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
An advisor explaining necessary services needed to maintain your vehicle.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/09/2017 04:51 AM
Carmon C. at Lia Hyundai of Albany responded on 10/09/2017

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Paul D. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Paul"
Very Ptofessional
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 10/06/2017 11:55 AM
Carmon C. at Lia Hyundai of Albany responded on 10/06/2017

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Michael B. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service is Amazing "
The service was awesome and completed very quickly
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/05/2017 12:14 PM
Carmon C. at Lia Hyundai of Albany responded on 10/05/2017

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Doris S. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly and efficiemt staff"
the staff is always friendly and efficient in their tasks. They take the time to explain what is being done to the vehicle.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/04/2017 03:38 PM
Carmon C. at Lia Hyundai of Albany responded on 10/05/2017

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Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"unscheduled need for service"
When my engine began running rough and check engine light came on, Darryl Cross was able to squeeze me in on an already-busy day, and I am very grateful to him and the rest of the service team.
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/04/2017 12:48 PM
Carmon C. at Lia Hyundai of Albany responded on 10/04/2017

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Carveth E. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous staff."
In and out very quickly.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/04/2017 11:35 AM
Carmon C. at Lia Hyundai of Albany responded on 10/04/2017

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Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"see comments"
yes
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/04/2017 08:01 AM
Carmon C. at Lia Hyundai of Albany responded on 10/04/2017

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