ReScore Reviews™ (22)
Thank you very much for sharing your review with us. We appreciate the feedback as it helps us grow individually and as a dealership.
Our team works very hard to keep our customers coming back, and knowing you would return for service and refer your friends is a huge compliment.
If there was anything else that we could have done differently to earn that 5th star, would you please take a moment to share that with me?
Thank you again for the opportunity to serve you, we look forward to seeing and servicing you in the future.
Thank you very much for your business and the great star score.
We appreciate you taking time from your busy day to let us know how we're doing. These reviews are important to us, as is your total satisfaction. If there is anything else that we can do for you please let us know.
We look forward to seeing and servicing you in the future. And thanks again for the great star score.
I SAT DOWN AT A TABLE AND PROCEEDED TO DO MY WORK ON MY PHONE. THEN ALMOST IMMEDIATELY YOUR SALESMAN CAME OVER AND SAID THEY HAD TO GET RID OF COUPLE OF 2017 SANTE FE'S. THEN BOBBY WHO SOLD ME MY CURRENT CAR WAS INVOLVED , THEN 2 MORE PPL. WHEN I FIRST WENT THERE WITH MY BLACK TUSCON FOR SERVICE, THE SAME THING HAPPENED . NOW AGAIN! THE MAN THAT SITS BY THE SERVICE AREA WAS NOT TRUTHFUL. THE WHITE 2018 SANTE FE WAS BRAND NEW WITH ZERO MILES. I HAD AN APPT @ 3P MY CAR WAS STILL IN THE BAY THEY ALLOWED ME TO DRIVE THE 2018. I WAS SO UPSET I TURNED INTO JACK IN BOX AND CRIED, AND CRIED. A WOMAN ASKED IF I NEEDED HELP AND I TOLD HER I WAS UPSET, THAT I WOULD BE OKAY. I RETURNED WITH BOBBY CALLING ME AND ALL THE PAPERS WERE READY FOR ME TO DRIVE HOME WITH THE 2018 . I TOLD THE YOUNG MAN THAT WALKED TO THE DESK AND SAID, " WELL ARE YOU DRIVING THAT BEAUTIFUL SANTE FE WITH ALL THE BELLS AND WHISTLES HOME? I WAS PAYING MY BILL AND TOLD HIM, THAT I DID NOT COME TO BUY A NEW CAR, CAN'T AFFORD IT NOW, AND THAT I HAVE BEEN OFF WORK FOR 3 WKS AND 2 DAYS DUE TO PNEUMONIA AND FLU AND TODAY WAS MY SECOND DAY OUT. THANK YOU
I am sorry to hear that you had a less than excellent experience in our service department.
I had a chat with Bobby and the team in the Upgrade/Exchange department. We discussed the need to be more understanding and appreciative of the anxiety that comes along with an unplanned or costly repair.
Each of our customers is a valued part of our operation and should be treated as such. You have my apology if we caused you to be inconvenienced in any way.
I appreciate you bringing this to my attention and I look forward to earning your trust and business again.