ReScore Reviews™ (28)
In Time for next appointment. Great service
First of all, thank you for the opportunity to serve you. Although this does not shine a very positive light on our efforts, your words are pivotal in helping us to understand when and where we fall short.
Unfortunately there's not much I can say in our defense here, we missed an opportunity to wow a new customer and we fell short.
Believe it or not, the frustration you experienced is shared. We have policies and procedures set in place to avoid this very experience.
At "check-in" and "check-out" our service advisors are instructed to walk your car with you and address any issue that may arise.
You have a door ding or scratch? We can handle that. Have a chip, star or crack in your windshield? We can handle that as well.
Obviously had we just adhered to our policy, your very first service visit would have been a much different experience.
We're not perfect but we strive for it. I will share this with the entire team and review the check-in/check-out process, a 1 star review is definately one of those "teachable moments".
Again, please accept my humble apology for your less than stellar experience, and thank you again for the opportunity to serve you, we look forward to earning five stars on your next visit.
Although we are not proud of the score, surveys like this are instrumental in shaping policies and procedures, so thank you very much for sharing your review with us.
You have my sincerest apology for the long wait. With 15 sales people and 3 finance managers we'd like to think we are equipped to handle business, even at our busiest times... but obviously when we receive surveys like this, it's evident we have more work to do.
Despite the long wait we hope you're enjoying your new Elantra, and if we can do anything to be of service please don't hesitate to call, click or stop by.
I wander around looking at the new Hyundai Kona. Decided to purchase it.