Lithia Hyundai of Reno


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1396 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 3.4761895/5Overall Rating 3.4761895/5Overall Rating 3.4761895/5rating 3.4761895rating 3.4761895
Original
Overall Rating 2.09524/5Overall Rating 2.09524/5rating 2.09524rating 2.09524rating 2.09524
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Scott W. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
You all rock.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 01/17/2018
Service Type: Maintenance
Review Created: 01/19/2018 10:37 AM
Denise D. on 01/18/2018
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"Friendly"
No comment
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/18/2018 10:11 PM
Tracy M. on 01/18/2018
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"👍👍"
Quick service, friendly staff. Thank you!
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 08:08 PM
Verified Customer on 01/18/2018
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"Great people "
Nice place
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/18/2018 07:35 PM
Duane S. on 01/18/2018
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"Review"
I always enjoy going to Lythia Hyundai of Reno. People are nice and I am always treated good.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 06:54 PM
Verified Customer on 01/18/2018
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"Service"
Great service!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/18/2018 04:43 PM
Shannon B. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the people, Carlo and Lance always wonderful and today I met Tabatha, also incredible customer service"
sometimes we have to do some checking around on more significant repairs to ensure best pricing as we, like most people, are on a budget,....but the people here are ALWAYS a pleasure to interact with. Great customer service, friendly and they remember you!!
Vehicle: 2004 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/18/2018 12:07 PM
Roseanne S. on 01/18/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Peopl"
The employees are so personable. I feel comfortable when I go there. Even when I ask a crazy question they talk to me about it.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 10:44 AM
Nathan B. on 01/18/2018
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"Fast"
Great service. Very fast.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 10:42 AM
Lisa C. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I really love the service dept. Lance is a great person to work with."
Lance in service is always helpful and informative.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/17/2018 02:29 PM
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Everyone is very professional. Turnaround is very fast. Nice staff.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/17/2018 11:55 AM
Karen V. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"YOU TAKE CARE OF YOUR CUSTOMERS"
YOU TAKE CARE OF YOUR CUSTOMERS.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 03:19 PM
Evelin B. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service"
Friendly environment
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:37 PM
Sharon G. on 01/16/2018
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"Fast and friendly service"
I got my car in quick. My car was serviced quickly and Carlo was fabulous and friendly, he made my day.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/13/2018
Service Type: Repair
Review Created: 01/16/2018 12:16 PM
Joan H. on 01/16/2018
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"This team is great for service friendliness and answers to your problems"
This team is great for service friendliness and answers to your problems
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 12:04 PM
Joann W. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasent people counter too help very quickly sweet "
Very pleasent people at counter very quickly helped
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 09:52 AM
Verified Customer on 01/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very efficient "
They always get me in and out pretty quick.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 09:24 AM
DYLAN C., General Manager at Lithia Hyundai of Reno responded on 01/16/2018

Anonymous,

 Thank you very much for sharing your review with us. We appreciate the feedback as it helps us grow individually and as a dealership. 

Our team works very hard to keep our customers coming back, and knowing you would return for service and refer your friends is a huge compliment. 

If there was anything else that we could have done differently to earn that 5th star, would you please take a moment to share that with me? 

Thank you again for the opportunity to serve you, we look forward to seeing and servicing you in the future.

Stay safe,

Dylan Clunie
General Manager
775.823.3334
DClunie@lithia.com
Matthew O. on 01/16/2018
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"Professional service provided all the time, every time, any time."
From the check in to the wait area, this Lithia Hyundai of Reno gives it all. Complementary coffee and a selection of tasty snacks are welcome by customers like me. I would appreciate more promotions and coupons for major service considerations. I believe every little bit counts and if coupons are provided, I will look forward to them and give this service garage even more business besides oil changes that I hold the annual pass for.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/16/2018 06:37 AM
Sue R. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thorough "
Got oil change & review of car's status with info on future work, no pressure.
Great attitude & work was quickly done.
Vehicle: 2000 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 03:51 PM
Ronald F. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service appointment"
Work was done properly and right on time. Very pleased with the service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 12:08 PM
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