ReScore Reviews™ (24)
Although we are not proud of the score, surveys like this are instrumental in shaping policies and procedures which lead to happier customers and fewer problems. So thank you very much for sharing your review with us.
Not sure why the charges were a mystery. We have a specific process established to avoid this very issue.
Each service customer receives an estimate in two forms, both of which require your signature before proceeding. One is an official RO (repair order) and the other is an itemized explanation of the services rendered, bearing the year, make, model, vehicle identification number and current miles of the customers vehicle.
I went and pulled the signed repair order to take a look and ensure that you were not overcharged, and also had a talk with your service advisor. When I questioned Lance about your visit he said you had dropped it off and picked it up, and he said when he reviewed the estimate with you there was no indication you weren't satisfied with the dollar amount.
Obviously we want happy customers, and as I indicated above these reviews help shape our procedures, if there's anything we could have done differently to avoid the confusion please share it with me... Your total satisfaction is our number 1 goal.
Thank you again for the opportunity to serve you, and for sharing your experience.
We are sorry to hear that you had a less than excellent experience in our service department. Each of our customers is a valued part of our operation and should be treated as such.
We are human beings and we make mistakes. But when we do we absolutely acknowledge them and take responsibility for our actions.
Please accept my humble apology for your less than stellar experience. We will do whatever it takes to restore your confidence in our ability to keep you happy.
Fixed Operations Manager
Lithia Hyundai of Reno
Thank you very much for sharing your review with us. We appreciate the feedback as it helps us grow individually and as a dealership.
Our team works very hard to keep our customers coming back, and knowing you would return for service and refer your friends is a huge compliment.
If there was anything else that we could have done differently to earn that 5th star, would you please take a moment to share that with me?
Thank you again for the opportunity to serve you, we look forward to seeing and servicing you in the future.