Lone Star Ford Body Shop

Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

624 Reviews

95% Would Recommend
Latest Review over 2 years ago

Reviews


RG
Romana G.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2016 Category: Collision
Romana said this business took too long working on her vehicle. They had to order parts and the adjuster took too long to get a price they agreed on. Edward was great at providing service. He did an excellent job and called her all the time. She was not given a promise of time. Edward kept her posted. One of the staff members at the front seemed a little bit upset. She does not know if there was some kind of animosity between the employees, but that staff member snapped at Edward and another employee. She found her behavior unprofessional.
This review was collected via phone interview by Customer Research Inc.

EB
Erin B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2016 Category: Collision
Erin said this business took a month to get the bumper for her vehicle. Her vehicle was 3 days ahead of schedule.
This review was collected via phone interview by Customer Research Inc.

CH
Charles H.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/19/2016 Category: Collision
Charles said there is something wrong with his parking lights, after visiting this business. Before the service, he could turn the lights on and they would come on whenever it was dark outside. Now they are turning on during the daylight hours. He does not know what happened, but the automatic settings are not working properly. His vehicle was delayed 3 days because they had to order parts. Mr. Garza called and texted him all the time during the repair. He was completely satisfied with him and the estimate he provided. He was 100 percent satisfied with the way he was treated by this facility. He chose them because they work on Fords and he owns a Ford vehicle. He would like for his lights to be fixed. When they are in automatic, they stay on all the time when they are not supposed to. He just noticed that issue a couple days ago.
This review was collected via phone interview by Customer Research Inc.

CR
Clyde R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Collision
Clyde said the business did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

SS
Sandra S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Sandra said the service was fine. She received good service and she had no problems.
This review was collected via phone interview by Customer Research Inc.

MV
Miguel V.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Miguel said this business had good customer service and they always try to keep their customers happy.
This review was collected via phone interview by Customer Research Inc.

FF
Fredie F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Fredie said he had a great experience with the business and his vehicle was ready quicker than he expected.
This review was collected via phone interview by Customer Research Inc.

MR
Morena R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Morena said she believes they provided good service. The vehicle took a few days longer because they were waiting on parts.
This review was collected via phone interview by Customer Research Inc.

JJ
Joann J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016 Category: Collision
Joann said the employee's at this business, especially Mr. Edward were very helpful and nice. They emailed her every step of the way during the repair process, and she liked that. There was no promise time given. If they did mention a time frame she does not remember because quality is more important to her than timeliness.
This review was collected via phone interview by Customer Research Inc.

RM
Roy M.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/09/2016 Category: Collision
Roy said this business took too long and they were behind a lot. He is still waiting on parts for his vehicle because the first ones this business got were scratched by them. They took a week and half, almost two weeks longer than he expected them to take. He was unsure of the delay.
This review was collected via phone interview by Customer Research Inc.

ND
Nario D.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2016 Category: Collision
Nario said the business did a good job. His vehicle was in a major accident and he understands that it would have been difficult to completely match the paint. As a result, the paint job was not fully matched.
This review was collected via phone interview by Customer Research Inc.

EG
Enrique G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Collision
Enrique said he received pretty good customer service, he was kept in the loop and everything was done to his satisfaction. The repairs performed were above and beyond.
This review was collected via phone interview by Customer Research Inc.

ML
Mary L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2016 Category: Collision
Mary said the business was very helpful and nice. John, the employee in charge was excellent and explained everything.
This review was collected via phone interview by Customer Research Inc.

MS
Melissa S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2016 Category: Collision
Melissa said at first an employee there was very rude. She had her brother call them and had a conversation with the management. Afterward she had no issues with them. She was not provided an estimate and there was no communication at first until after the call was made. Her vehicle looks great and they did a good job on the repairs.
This review was collected via phone interview by Customer Research Inc.

AD
Arnulfo D.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2016 Category: Collision
Arnulfo said there are still some problems with his vehicle and he will have to take it back. He chose not to specify what the problems were. The vehicle was a few weeks late due to the insurance company.
This review was collected via phone interview by Customer Research Inc.

BF
Brady F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2016 Category: Collision
Brady said his vehicle was done well before promised and the employees were very nice.
This review was collected via phone interview by Customer Research Inc.

AL
Alonzo L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2016 Category: Collision
Alonzo said this business provided really good service. He said the molding took one day longer.
This review was collected via phone interview by Customer Research Inc.

LS
Lucero S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2016 Category: Collision
Lucero said this business provided repair status updates, which she loved. Edward Garza was great and the vehicle turned out great.
This review was collected via phone interview by Customer Research Inc.

TP
Theodore P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2016 Category: Collision
Theodore said this business went above and beyond with the customer service they provided to him and his family. His vehicle was 3 days earlier than promised.
This review was collected via phone interview by Customer Research Inc.

BG
Brandon G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2016 Category: Collision
Brandon said this business does great work. Everyone was on time with everything and they made the situation easy.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 624 in total