ReScore Reviews™ (26)

ReScore
Overall Rating 4.1153815/5Overall Rating 4.1153815/5Overall Rating 4.1153815/5Overall Rating 4.1153815/5rating 4.1153815
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
97% Would Recommend
100% Business Response
Latest Review about 21 hours ago
Eddie K. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another Great Job"
Another great service. In addition to my routine service I had a repair on a torn seat and had ordered all weather floor mats. Everything went off like clockwork and in a timely manner. Brent took great care of us as usual.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 08:15 AM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/20/2018

Eddie,
Thank you for the 5 star review. Thank you for the great comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elantra Maintenance service"
Excellent speedy service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/20/2018 03:38 AM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/20/2018

Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Wilma B. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"NO LONG WAIT AND EMPLOYEES ARE GREAT"
GOOD SERVICE.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 07:31 PM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/20/2018

Wilma,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose

Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Annette F. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mrs f "
They were so quick and the follow up call was very impressive. I would differently come back.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 05:52 PM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/20/2018

Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Cheryl D. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"None"
None
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 03:25 PM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/20/2018

Cheryl,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Crystal H. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good"
Everything was great. It was just a little confusing at first. Service wasn't the easiest building to find considering there are more than on building.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/19/2018 09:35 AM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/20/2018

Crystal,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and efficient service"
They always make the effort to complete my service as quickly as possible, even if I had to schedule it last minute.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/27/2018
Service Type: Maintenance
Review Created: 02/19/2018 06:40 AM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/19/2018

Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Kaylee M. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Any time you call they can get you in quickly "
Have had the car serviced 2 times so far and they got to it quick and I didn’t have to wait long and everyone is very friendly
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/18/2018 07:40 PM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/19/2018

Kaylee,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Steve S. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Steve Smith"
As always, my recent visit was handled promptly with utmost courtesy and done to my satisfaction. The people in this service department are really good at what they do.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/18/2018 06:09 AM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/19/2018

Steve,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Seteriat W. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Services"
Excellent customer services
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/17/2018 06:06 PM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/19/2018

Seteriat,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Teddy L. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best experience "
My Hyundai experience has been the best in my 61 years! From sales to service-professional, courteous, and beyond. First time in my life that I have used a dealer service dept for 100% service. Long Hyundai of Chattanooga is the best, bar none.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/17/2018 01:01 PM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/20/2018

Teddy,
Thank you for the 5 star review. Thank you for the awesome comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Donna C. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people"
Friendly place
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/17/2018 04:16 AM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/19/2018

Donna,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Phillip P. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tucson service"
Friendly and knowledgeable
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/16/2018 07:09 PM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/19/2018

Phillip,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Jesse P. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good place"
Job well done might want to put in a soft drink machine in for your customets.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/16/2018 06:14 AM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/16/2018

Jesse,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Teresa H. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love this dealership!"
They do a nice job caring for my car! The service department employees are
friendly, helpful, informative, and not pushy. They do a nice job caring for my car! I am always very pleased with the service I receive at Long Hyundai in Chattanooga. Very reasonable prices for oil change!
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 03:00 PM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/15/2018

Teresa,
Thank you for the 5 star review. Thank you for the awesome comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Beverly H. ReScore Review on 02/15/2018
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Too many inquiries and not enough response"
My fifth inquiry about my satisfaction and prior to any action that I can rate.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:07 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"5.5 hrs for oil change + new tires is too long"
With no explanation, no accommodations or courtesies.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:07 AM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/14/2018

Beverly, 
I am sorry for your service experience. Thank you for letting us know that we failed. We take your feedback serious. I will contact you to discuss. 
Thank you,

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Lori M. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service"
In a world where customer service is dying out, the staff at Long Hyundai has kept it alive! I was amazed at the "can do" attitudes from the moment that we stepped onto the lot and that has continued after the first oil change that we just had. Thank you!
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/14/2018 05:01 AM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/14/2018

Lori,
Thank you for the 5 star review. Thank you for the great comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Kayla D. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hospitality "
The customer service was absolutely wonderful. Glad to be treated as a person and not just another car.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 06:37 PM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/14/2018

Kayla,
Thank you for the 5 star review. Thank you for the awesome comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Drew T. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service team got me in for an unscheduled service appointment. Was in and out in 45 minutes. Thank you!!
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/12/2018 04:45 PM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/13/2018

Drew,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Chrissy S. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
They always take great care of us and their customer service us exceptional!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/12/2018 10:37 AM
JOHN R., Parts and Service Director at Long Hyundai responded on 02/13/2018

Chrissy,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

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