Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

1903 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.0645152/5Overall Rating 4.0645152/5Overall Rating 4.0645152/5Overall Rating 4.0645152/5rating 4.0645152
Original
Overall Rating 2.48387/5Overall Rating 2.48387/5rating 2.48387rating 2.48387rating 2.48387
97% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Ooltewah, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Friendly and very courteous service technicians!
Over and over again Long Hyundai serviceman get the job done quickly and to my satisfaction. Will always choose Long for future vehicle service and maintenance
Thanks for your care.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/18/2019

Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


DL
Dorothy L.
Chattanooga Valley, GA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Always reliable
I have been a Long Hyundai customer for ten years and have always been treated with courtesy and respect. They have maintained both my 2008 Elantra and my 2015 Sonata and never tried to take advantage of an older woman. The work is always done well and at a fair price. I have consistently recommended them to anyone who asked. When I have to purchase another car, it will be from them again.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/18/2019

Dorothy,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


DR
David R.
Rossville, GA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Always a pleasure
Always a pleasure to work with the service team.
This is our 3rd Hyundai and our 2nd Hybrid.
No complaints and love the hot cookies.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/18/2019

David,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


TM
Tielle M.
South Pittsburg, TN
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Professional
They work so well with you and have great customer service. The keep on top of everything to make sure your car is in tip top shape. Any questions or concerns and they're available to answer. Thanks
JOHN R., Parts and Service Director from Long Hyundai responded on 01/18/2019

Tielle,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


ID
Iris D.
Chattanooga, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Mr. Davis was very good and prompt. i was in and out in about 30 mins to 1 hour. Great Job
Awsome
JOHN R., Parts and Service Director from Long Hyundai responded on 01/16/2019

Iris,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Chattanooga, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/15/2019 Category: Service
review of services
The manager should check to see that all services are actually performed.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/16/2019

Ed,
Sorry for your service experience. I will always do what I can to make things right. We will work harder on your next visit to earn 5 stars. See you soon. 

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


DS
Donald S.
Phoenix, AZ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Job well done
Service writer gets the job done right, efficiently and on time.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/14/2019

Dear Mr Scher, Thank you for your 5 star survey

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


RC
Robert C.
Fort Oglethorpe, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Satisfied
Easy to get appt. People friendly. Waiting area clean. Work done promptly within time frame that they tell you.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/14/2019

Dear Mr Campebll, Thank you for your 5 star survey

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


AS
Angela S.
Chattanooga, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Customer Service
Jason Odom was a great sales person even though he didn’t work up in Hyundai he moved down to Volvo he took great care of me and my husband
JOHN R., Parts and Service Director from Long Hyundai responded on 01/14/2019

Dear Mr Steele, Thank you for your 5 star survey

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


JT
Jt T.
Ringgold, GA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Great service department
They are very attentive and do a very great job.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/14/2019

Dear Mr Traffanstedt, Thank you for your 5 star review

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Birchwood, TN
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great service
Fair price
JOHN R., Parts and Service Director from Long Hyundai responded on 01/09/2019

Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


MC
Michael C.
Ringgold, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Service Visit
Very courteous staff and handled our service visit quickly as we need.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/08/2019

Michael,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Dalton, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great service
I consistently get great service every visit. I can trust that service is being performed well, and that I am getting good direction for the service representatives. They are friendly and always willing to help.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/08/2019

Thank you for the 5 star review. Thank you for the kind comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


KG
Kathleen G.
Ooltewah, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Service Dept
Great service department. Professional and very nice to deal with.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/08/2019

Kathleen,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


WL
Wayne L.
Flintstone, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Services Hyundai Sante FE
Needed serviced completed in a timely manner.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/08/2019

Wayne,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Dunwoody, GA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Excellent Service
I had a major issue with my Tucson's engine. It took a long time to get it fixed due to parts availability, and what could have been a very frustrating experience was handled so well by Brent and the whole service department that it would be hard to find better service anywhere. I've had some luxury brand cars serviced in the past, and Long Hyundai's service surpassed any other service department I've ever used.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/07/2019

Thank you for the 5 star review. Thank you for the awesome comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


AW
April W.
Chattanooga, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Fast and friendly
Fast and review
JOHN R., Parts and Service Director from Long Hyundai responded on 01/07/2019

April,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


RW
Robert W.
Soddy Daisy, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Service
Given great service and taken care of by Chris
JOHN R., Parts and Service Director from Long Hyundai responded on 01/04/2019

Robert,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


LD
Lillian D.
Dalton, GA
2015 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/02/2019 Category: Service
don't know what to say
I feel patronized because I am elderly and a woman.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/02/2019

Lillian,
I am sorry for your recent service visit. I tried to reach you.
I will contact you when your part arrives.
See you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Cleveland, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/01/2019 Category: Service
Okay
Suppose to be first Free Oil change, it was $10.00. Still a great price but I was under the impression it would be Free. Definately surprised.
JOHN R., Parts and Service Director from Long Hyundai responded on 01/02/2019

Lisa,
Sorry for your recent service visit. We will improve our communication and parking concerns. Let us know next time your oil change is free and we will perform the oil change for free.
Thanks for contacting us - see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com