ReScore Reviews™ (25)

ReScore
Overall Rating 4.2399988/5Overall Rating 4.2399988/5Overall Rating 4.2399988/5Overall Rating 4.2399988/5rating 4.2399988
Original
Overall Rating 2.56/5Overall Rating 2.56/5rating 2.56rating 2.56rating 2.56
97% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Verified Customer on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Very nice employees & good, timely service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/16/2017 06:13 PM
Brent M. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people and wonderful service"
Love Long Hyundai. We will most definitely look here when it is time to purchase another vehicle. The service personnel are the best.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/16/2017 05:40 AM
Marcus Y. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"informed me of coupon discounts"
fast service
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/16/2017 04:44 AM
Verified Customer on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work, on time, honest on what needs doing"
Good
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/15/2017 02:24 PM
Francine F. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service managers and techs."
Always friendly and provide fast reliable service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/15/2017 07:25 AM
Justin P. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, personal, and helpful service. Brent is great!"
This may be one of the best dealership experiences I've had! I would highly recommend Long and specifically Brent to anyone!
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/15/2017 05:43 AM
John R., Parts and Service Director at Long Hyundai responded on 12/15/2017

Justin,
Thank you for the 5 star review. Thank you for the great comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Darlene B. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Value"
The quality of the service for the money charged is excellent. The staff was friendly and efficient.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/14/2017 02:08 PM
John R., Parts and Service Director at Long Hyundai responded on 12/15/2017

Darlene,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Nycole S. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendlyness "
Good
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/14/2017 11:21 AM
John R., Parts and Service Director at Long Hyundai responded on 12/15/2017

Nycole,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Michael C. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Employees"
All of the staff are very friendly and professional
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/13/2017 04:03 PM
John R., Parts and Service Director at Long Hyundai responded on 12/14/2017

Michael,
Thank you for the 5 star review. Thank you for the great comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, Knowledgeable Staff"
Glad they always call or check with me about doing something to my car if they find something while doing general maintenance.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/13/2017 11:55 AM
John R., Parts and Service Director at Long Hyundai responded on 12/14/2017

Thank you for the 5 star review. Thank you for the great comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Gary E. on 12/13/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Mandatory Service."
As far as getting my 2014 Sonata serviced, the cost was acceptable and the speed was consistent. However, I did inquire with the new car sales department about a possible trade up to a 2018. All i can say, is that there offer to me, was an insult. They value their new car a lot, but that seems to end when you try to trade it back, on a newer model. At this point in time, I can recommend the service department to my friends, but not the new car sales department. Oh well, life goes on.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/13/2017 10:41 AM
John R., Parts and Service Director at Long Hyundai responded on 12/14/2017

Gary,
Thank you for the 5 star review. Thank you for the great comments about our service department. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Paul D. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Always a good experience
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/13/2017 06:37 AM
John R., Parts and Service Director at Long Hyundai responded on 12/14/2017

Paul,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Cecil H. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal Service"
Great friendly service.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 04:00 PM
John R., Parts and Service Director at Long Hyundai responded on 12/13/2017

Cecil,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Pa B. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"just right service friendly"
just good old friendly service
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/12/2017 06:57 AM
John R., Parts and Service Director at Long Hyundai responded on 12/12/2017

Bostic,
Thank you for the 5 star review. We all appreciate you.
Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Gregg F. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome job"
Good job all the way around.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/12/2017 06:32 AM
John R., Parts and Service Director at Long Hyundai responded on 12/12/2017

Gregg,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon. Tell Hood we all still love him.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Betty K. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Guys in service dept. "
I always get great service from the guys in the service dept. very friendly makes me feel like my time is important.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/11/2017 06:30 PM
John R., Parts and Service Director at Long Hyundai responded on 12/12/2017

Betty,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Chelsea G. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Place to Take Your Car"
Hyundai always provides the best customer service and service on my car. I would definitely recommend everyone to go there!! Very friendly and do exactly what you want, have never had any kind of problem!!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/11/2017 04:43 PM
John R., Parts and Service Director at Long Hyundai responded on 12/12/2017

Chelsea,
Thank you for the 5 star review. Thank you for the awesome comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Anthony B. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding service"
Always hospitable, and attention to detail is very important to the service team.
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/11/2017 04:43 PM
John R., Parts and Service Director at Long Hyundai responded on 12/12/2017

Anthony,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Kaylee M. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good "
Good to work with
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/11/2017 03:59 PM
John R., Parts and Service Director at Long Hyundai responded on 12/12/2017

Kaylee,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Verified Customer on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
I was taken care of in excellent time and was on my way in 45 minutes. The oil change was very reasonable, too.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/11/2017 10:07 AM
John R., Parts and Service Director at Long Hyundai responded on 12/11/2017

Thank you for the 5 star review. Thank you for the kind comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Displaying Review 1 - 20 of 1277 in total