Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1658 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.0344797/5Overall Rating 4.0344797/5Overall Rating 4.0344797/5Overall Rating 4.0344797/5rating 4.0344797
Original
Overall Rating 2.51724/5Overall Rating 2.51724/5rating 2.51724rating 2.51724rating 2.51724
97% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Ooltewah, TN
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Online Appointment Option
Quick and easy to use the online appointment scheduler.

TG
Troy G.
Manchester, TN
2005 Hyundai Xg350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Honest
They treat you honestly and with courtesy.

FL
Frank L.
Harrison, TN
2006 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Service 2006 Sonata
Very satisfied with the service received on the 2006 Sonata.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/16/2018

Frank,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


KD
Keith D.
Hixson, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Prompt service.
Knowledgeable staff and prompt service.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/15/2018

Keith,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Chattanooga, TN
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Very friendly people
Very efficient service and very friendly.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/15/2018

Thank you for the 4 star review. Brent will work harder on your next visit to earn 5 stars. See you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Spring City, TN
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Oil Change
Good Service! No long wait.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/15/2018

Thank you for the 4 star review. Chris will work harder on your next visit to earn 5 stars. See you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


BP
Beth P.
Harrison, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
New car owner!
Everyone there was very helpful! My car salesman Cedric Toney was awesome! He really cared about my situation and put me in the best car for me and it was an amazing deal! So thankful for that! The management, the finance team, the service department... amazing! Had such a great experience today! I would recommend this dealership to anyone!
JOHN R., Parts and Service Director from Long Hyundai responded on 07/13/2018

Beth,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


DB
David B.
Chattanooga, TN
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Quality, fast work
Great customer service.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/13/2018

David,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


LP
Leon P.
Harrison, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Smooth, easy.
It was a very busy day for the service department, but I didn't have to wait long at all.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/12/2018

Leon,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


KD
Kristina D.
Tunnel Hill, GA
2015 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great work
Friendly staff and low prices!
JOHN R., Parts and Service Director from Long Hyundai responded on 07/11/2018

Kristina,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Ringgold, GA
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Great people
Staff is very courteous and friendly just service department needs to pay attention to details
JOHN R., Parts and Service Director from Long Hyundai responded on 07/11/2018

Thank you for the 4 star review. We will work harder on your next visit to earn 5 stars. See you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


JH
Jeff H.
Ringgold, GA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Service
The service manager and his team go out of their way to explain exactly what needs to be repaired and the possible complications of not having the work completed. They are always professional and courteous.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/11/2018

Jeff,

Thank you for the 5 star review. Thank you for the great comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


BB
Boyce B.
Chattanooga, TN
2010 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
friendly people, fast service, excellent care
We are always pleased with the service at Long Hyundai. The people there treat us like regulars (which we are-have purchased 5 Accents at Long). The atmosphere is pleasant and we are kept informed about the progress on our cars.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/11/2018

Boyce,
Thank you for the 5 star review. Thank you for the awesome comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


TB
Thomas B.
Rock Spring, GA
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Friendly service
Exlpret care.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/09/2018

Thomas,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


BH
Bonnie H.
Ooltewah, TN
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Great Service
Every time I come in they are polite, thorough, and most importunately on time ! Thank you
JOHN R., Parts and Service Director from Long Hyundai responded on 07/09/2018

Bonnie,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


KD
Katrina D.
Chattanooga, TN
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Friendly courteous staff
Brought car in for service. Was greeted immediately and car was was taken back for service. Waiting room is comfortable. I was kept informed of progress service completed. Staff is always courteous and friendly.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/09/2018

Katrina,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Chattanooga, TN
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2018 Category: Service
My Experience
The repair was to be done in 3 hrs, starting at 8am. I picke it up at 5:30 pm. A lot longer than told.
Stacy S., DPSM from Long Hyundai responded on 07/08/2018

Thank you for making the time to fill out the survey and we apologize for the inconvenience.  Our manger will reach out to discuss further.
Safe travels.


MP
Matt P.
Chattanooga, TN
2017 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/05/2018 Category: Service
Billed for services not rendered
May have been a fluke every other Hyundai dealership I have gone to has been great, especially friendship, but this one billed for a tire replacement that wasn’t actually done. Called ahead and arrived on Friday and saw the invoice. Pointed it out to shop guy and he stated it was an oversight and that he would order a tire immediately. Told me it was fine if I brought the car by on Monday to get it replaced. Had to explain to them that insurance said it wasn’t safe to drive the car because of sidewall damage and had to make arrangements to come by on Monday to pick up my car that should have already been done. Very unprofessional. Will not be going back
Stacy S., DPSM from Long Hyundai responded on 07/08/2018

Thank you for making the time to fill out the survey. a manager will be reaching out to you shortly.


GE
Gary E.
Hixson, TN
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Routine service.
good job.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/09/2018

Gary,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Chattanooga, TN
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Great service
The service provided was great.
JOHN R., Parts and Service Director from Long Hyundai responded on 07/03/2018

Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com