ReScore Reviews™ (25)

ReScore
Overall Rating 4.2399988/5Overall Rating 4.2399988/5Overall Rating 4.2399988/5Overall Rating 4.2399988/5rating 4.2399988
Original
Overall Rating 2.56/5Overall Rating 2.56/5rating 2.56rating 2.56rating 2.56
98% Would Recommend
100% Business Response
Latest Review about 12 hours ago
Sean R. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Affordable and Timely"
I am very happy with the service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/20/2017 05:47 PM
Deborah W. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"?"
Chris my service man.
Vehicle: 2011 Hyundai Genesis Co
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 03:07 PM
John R., Parts and Service Director at Long Hyundai responded on 10/20/2017

Deborah,
Thank you for the 5 star review. We all  appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Tameka W. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff is what makes this lace great"
Forgive me, but I cannot recall the gentleman's name that assisted me at the time of the service, but I will remember his face. He was extremely clear and understandable in an already trying situation. He made the exerience an easy one. He will always have good recommendations with his level of customer service. Thank you all.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/19/2017 09:01 AM
John R., Parts and Service Director at Long Hyundai responded on 10/20/2017

Tameka,
Thank you for the 5 star review. Thank you for the kind comments about David. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Paul M. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding People, Care concern friendly"
Got serviced, was quoted price, service was great, price was exactly what was quoted. extremely satisfied. Brent was great
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 07:42 PM
John R., Parts and Service Director at Long Hyundai responded on 10/19/2017

Paul,
Thank you for the 5 star review. Thank you for the awesome comments. Yes- Brent is great. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

James M. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A Decade and More "
My wife and I have been bringing out Hyundais here for more than ten years. I think that fact speaks for itself.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:47 PM
John R., Parts and Service Director at Long Hyundai responded on 10/19/2017

James,
Thank you for the 5 star review. Thank you for the awesome comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always treated with respect and recieve great service
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:33 PM
John R., Parts and Service Director at Long Hyundai responded on 10/19/2017

Thank you for the 5 star review. Thank you for the great comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Brittany M. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Service was amazing! It was done in a very timely manner, and the employees were super nice!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 10:42 AM
John R., Parts and Service Director at Long Hyundai responded on 10/18/2017

Brittany,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Elizabeth B. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service department!"
Long's service department provides great customer service. They are friendly, courteous, and preform the service in a timely fashion. Best in town!
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 08:09 AM
John R., Parts and Service Director at Long Hyundai responded on 10/18/2017

Elizabeth,
Thank you for the 5 star review. Thank you for the wonderful comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Matthew S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly attentive knowledgeable quality service "
I took my sonata in on Saturday 10/14 at 3:30 and Brent took down the oil change and tire rotation 5 seconds after I arrived! I then went to chill and watch some football in the lounge area and helped myself to a water and the Volvo dude asked me what game I was watching which I thought was nice of him. What made my experience better than any previous visit was my car was literally ready in 10 minutes. I was shocked at how fast the service was for a weekend. I’m bringing in our Santa Fe this weekend and look forward to another fast quality service from Your super team.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:29 PM
John R., Parts and Service Director at Long Hyundai responded on 10/18/2017

Matthew,
Thank you for the 5 star review. We appreciate the awesome comments. See you this weekend!

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Peter S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Customer"
Consistent in excellence
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:09 PM
John R., Parts and Service Director at Long Hyundai responded on 10/18/2017

Peter,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Amanda L. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, very friendly, and they care about the customer"
Thank you
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 05:26 PM
John R., Parts and Service Director at Long Hyundai responded on 10/18/2017

Amanda,
Thank you for 5 star review. Thank you for the great comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Don C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service fair price good quality"
Same as title
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:53 PM
John R., Parts and Service Director at Long Hyundai responded on 10/18/2017

Don,
Thank you for the 5 star review. We all appreciate you.
Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Cathy R. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kind staff"
Friendly customer service and fast repairs
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/17/2017 09:09 AM
John R., Parts and Service Director at Long Hyundai responded on 10/17/2017

Cathy,
Thank you for the 5 star review. Thank you for the great comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

James R. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Doris Rothwell"
Always pleased with the service
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:24 AM
John R., Parts and Service Director at Long Hyundai responded on 10/17/2017

Doris,
Thank you for the 5 star review. Thank you for the great comment. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

MARILYN V. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"VERY VERY Helpful and professional"
Everyone was friendly, helpful and professional.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 01:52 PM
John R., Parts and Service Director at Long Hyundai responded on 10/17/2017

Marilyn,
Thank you for the 5 star review. Thank you for the great comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

ELIZABETH M. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Friendly staff and great and timely service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/15/2017 05:58 AM
John R., Parts and Service Director at Long Hyundai responded on 10/16/2017

Elizabeth,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

David R. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Great job
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 04:25 AM
John R., Parts and Service Director at Long Hyundai responded on 10/16/2017

David,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Richard F. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Genesis Service"
You feel like a customer when you visit this dealership. They are 5 star in my opinion.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 11:02 PM
John R., Parts and Service Director at Long Hyundai responded on 10/16/2017

Richard,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Aron V. on 10/13/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai is a good brand, service department could use new leadership."
While hyundai has great cars, this dealerships service department has some kinks to work out. A little too dismissive of customers.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/13/2017 07:41 PM
John R., Parts and Service Director at Long Hyundai responded on 10/16/2017

Aron,
Thank you for the 4 star review. We will work harder on your next visit to earn 5 stars. See you soon!

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

Steven D. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brent is the best in the service department. We always ask for him when we call."
everything was great.
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:40 PM
John R., Parts and Service Director at Long Hyundai responded on 10/16/2017

Steven,
Thank you for the 5 star review. Thank you for the great comments about Brent. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

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