Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1735 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.0645152/5Overall Rating 4.0645152/5Overall Rating 4.0645152/5Overall Rating 4.0645152/5rating 4.0645152
Original
Overall Rating 2.48387/5Overall Rating 2.48387/5rating 2.48387rating 2.48387rating 2.48387
97% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


KD
Kenny D.
Chattanooga, TN
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service
The service guys were on top of it and I wasn't there very long and it was ready to go.
JOHN R., Parts and Service Director from Long Hyundai responded on 09/18/2018

Kenny,
We have an opening - Monday - Friday 4-6pm @ $10.00 per hour.


If you are interested, please contact me.


Thank you,

Kenny,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


JV
Jim V.
Chattanooga, TN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great Service
My service advisor was professional, friendly, and efficient! He did an excellent job promoting the service department and the dealership. Everything he told me was going to happen did happen. I’ll definitely be back!
JOHN R., Parts and Service Director from Long Hyundai responded on 09/18/2018

Jim,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


SW
Sandra W.
Hixson, TN
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Volester Oil Change
Excellent Service
JOHN R., Parts and Service Director from Long Hyundai responded on 09/18/2018

Sandra,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


CD
Christopher D.
Hixson, TN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Kristin is great!!!!
Kristin was awesome and very helpful. She kept me up to date on my cars progress.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2018 Category: Service
Upsetting start
See previous note
JOHN R., Parts and Service Director from Long Hyundai responded on 09/17/2018

Thank you for contacting us concerning your service experience. Unfortunately this survey reflects on Kristen. We have discussed your concerns with Brent(hat).
Kristens asks if you could please rescore for her. Kristen also asks if you ever need anything please see or contact her and she will always take care of you.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


JF
James F.
Chattanooga, TN
2012 Hyundai Genesis Co
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2018 Category: Service
Missleading
Don't think what they quote you or tell you will be what will really be the cost of any repairs you may need.
JOHN R., Parts and Service Director from Long Hyundai responded on 09/17/2018

James,
Sorry for your recent and only service experience. We informed you of the process the entire time. Your a/c system was completely out of freon.
I am sorry your aftermarket extended warranty does not cover adding freon and dye to the a/c system.
I am sorry your aftermarket extended warranty does not cover impact damage to the condensor.
We  tried to help you.  We are here for you if you ever need us.  

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


RB
Randi B.
Chattanooga, TN
2016 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/15/2018 Category: Service
Horrible Service Department
Long Hyundai has cause me more grief then anything. I visit the service department twice in a two week time span and they couldn't find source of my concern either time and damaged the vehicle. I have had nothing but problems with my 2016 Sonata and would never recommend the brand to anyone. The aggravation this car has brought over the past 2 years in no way makes up for the "sale" price. Don't buy a Hyundai and certainly don't go to Long Hyundai!
JOHN R., Parts and Service Director from Long Hyundai responded on 09/17/2018

Randi,
Sorry for your recent service experience. We are here for you if you ever need us.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com

JOHN R., Parts and Service Director from Long Hyundai responded on 09/17/2018

Randi,
Thank you for coming by today. Let me know when you purchase the 2 center caps and I will reimburse you. Also, if you get a rescore....please reconsider. Thank you.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


CC
Charles C.
Chattanooga, TN
2017 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Great.service at.Long
Friendly, helpful, and efficient people
JOHN R., Parts and Service Director from Long Hyundai responded on 09/17/2018

Charles,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Chattanooga, TN
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Great customer service
Fast and great service
JOHN R., Parts and Service Director from Long Hyundai responded on 09/17/2018

Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Ooltewah, TN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Service
Good service
JOHN R., Parts and Service Director from Long Hyundai responded on 09/14/2018

Thank you for the 5 star review. We all appreciate you. Thanks again and see you in a few weeks.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


RS
Randall S.
Chattanooga, TN
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Survey
The staff are friendly and appear not to try and pressure to have, a service done on your. That you do not need
JOHN R., Parts and Service Director from Long Hyundai responded on 09/14/2018

Randall,
Thank you for the 4 star review. We will work harder on your next visit to earn 5 stars.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


LW
Liane W.
Fort Oglethorpe, GA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Customer service
I love my car and the people at Long Hyundai have always been great, from the sales people to the service department. I have never had a bad experience at Long and I always recommend them.
JOHN R., Parts and Service Director from Long Hyundai responded on 09/14/2018

Liane,
Thank you for the 5 star review. Thank you for the kind comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


MS
Matthew S.
Hixson, TN
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Fast Friendly Service
I came in to get my oil changed first thing Saturday morning. Chris was there to make sure they were taking care of all the services I needed. I recommend Hyundai to all of my family and friends.
JOHN R., Parts and Service Director from Long Hyundai responded on 09/12/2018

Matthew,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


GH
Gregory H.
Chattanooga, TN
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Outstanding service
Service was prompt and professional
JOHN R., Parts and Service Director from Long Hyundai responded on 09/11/2018

Gregory,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


KF
Kevin F.
Ooltewah, TN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
What makes America great!
Once again perfect customer service.
JOHN R., Parts and Service Director from Long Hyundai responded on 09/10/2018

Kevin,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


PC
Portia C.
Chattanooga, TN
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Great Service
Long Hyundai service team rocks!
JOHN R., Parts and Service Director from Long Hyundai responded on 09/10/2018

Portia,
Thank you for the 4 star review. Anything less than 5 stars and we have failed. We will work harder on your next visit to earn 5 stars.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Ooltewah, TN
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Customer comes first attitude
They look after my Genesis like it was their own.
JOHN R., Parts and Service Director from Long Hyundai responded on 09/10/2018

Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


AW
Angila W.
Soddy Daisy, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Great experience!
Chris had me in and out in an hour. They were super friendly and helpful!
JOHN R., Parts and Service Director from Long Hyundai responded on 09/07/2018

Angila,
Thank you for the 5 star review. Thank you for the kind comments. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


WH
Willard H.
Hixson, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Great place for service
I use Long Hyundia for all my auto service needs. The are honest and reliable. Never any pressure to accept service you don’t feel you need. The service representatives are awesome!
JOHN R., Parts and Service Director from Long Hyundai responded on 09/07/2018

Willard,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


TB
Troy B.
Valley Head, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Great Service
Everyone is always really nice and helpful.
JOHN R., Parts and Service Director from Long Hyundai responded on 09/07/2018

Troy,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


AS
Angela S.
Chattanooga, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Great Customer Services
Outstanding Customer Service
JOHN R., Parts and Service Director from Long Hyundai responded on 09/06/2018

Angela,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com