Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

1777 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.0645152/5Overall Rating 4.0645152/5Overall Rating 4.0645152/5Overall Rating 4.0645152/5rating 4.0645152
Original
Overall Rating 2.48387/5Overall Rating 2.48387/5rating 2.48387rating 2.48387rating 2.48387
97% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


Verified Customer
Cleveland, TN
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Pleased
Great service

Verified Customer
Chattanooga, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Great services
Good job and affordable price

Verified Customer
East Ridge, TN
2016 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Review
Good work

SC
Shelia C.
Signal Mountain, TN
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Service
The service was very good.

KR
Kristy R.
Ringgold, GA
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Oil change and tire fix
Would like car to be like it is when you bring in as when you leave
JOHN R., Parts and Service Director from Long Hyundai responded on 10/12/2018

Kristy,
Thank you for the 4 star review. Kristen and our staff will work harder on your next visit to earn 5 stars.
When you have time - let us inspect your shimmy concern.
Thank you,

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


RM
Raquel M.
Ringgold, GA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Customer service
I am always pleased each time we get our vehicles serviced.

Thank you,
Raquel V. McCoy
JOHN R., Parts and Service Director from Long Hyundai responded on 10/10/2018

Raquel,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


WB
Willie B.
Chattanooga, TN
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
the atmosphere
The associate are kind and welcoming. The facility is clean and inviting. The way accompany keeps it inside tells a lot about the people that work for them
JOHN R., Parts and Service Director from Long Hyundai responded on 10/10/2018

Willie,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


DW
Debra W.
Spring City, TN
2007 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Excellent Service
The service department and staff are great!
JOHN R., Parts and Service Director from Long Hyundai responded on 10/09/2018

Debra,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


KW
Karla W.
Chattanooga, TN
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Customer Service
Everyone was great! I’m new to Chatt and it was a very pleasant experience.
JOHN R., Parts and Service Director from Long Hyundai responded on 10/09/2018

Karla,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


SW
Sherry W.
Tunnel Hill, GA
2016 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018 Category: Service
Nice facility, nice people
Need better communication, probably a person dedicated to telling owners exactly where they are on your car. It took me one hour and forty minutes to get basic service tire rotation, I think that is a little much.
JOHN R., Parts and Service Director from Long Hyundai responded on 10/08/2018

Sherry,
I am sorry for your service experience. Brent will work harder on your next visit to improve his communication while your vehicle is being serviced.
Your next oil change is on us - FREE
See you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


DD
Donald D.
Ooltewah, TN
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018 Category: Service
Great service and a Gm that cares
Great service an a Gm that cares
JOHN R., Parts and Service Director from Long Hyundai responded on 10/08/2018

Donald,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


CM
Chanta M.
Harrison, TN
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Fast and Friendly Service
Fast friendly service
JOHN R., Parts and Service Director from Long Hyundai responded on 10/08/2018

Chanta,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


SS
Sherri S.
Ringgold, GA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Friendly helpful and welcoming
They always have time to change my oil and I don't have to have an appointment. When you walk in the greet you with a welcoming smiling face. Makes you feel right at h ok me. Prices are great too.
JOHN R., Parts and Service Director from Long Hyundai responded on 10/08/2018

Sherri,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


PD
Phillip D.
Harrison, TN
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Thanks to Long Hyundai
Thank you Dale and your service staff. This was my first service since buying my Sonata and was very satisfied with the cost, time of wait and convenience in getting my car serviced.
JOHN R., Parts and Service Director from Long Hyundai responded on 10/08/2018

Phillip,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


GB
Gary B.
Chattanooga, TN
2016 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/05/2018 Category: Service
1 month repair
Love Hyundai cars, really like the service writers Chris and Brynt at Long but service personnel are sloppy and left black sealer glue all over the place in car, even on headliner, plastic covers that hide bolts that hold seat in were not replaced properly and one seat retaining bolt was loose. Carpet was not reinstalled properly and inner door molding weatherstrip was not properly placed. Unacceptable work for a warranty repair that took almost a month. Wiring harness in floor was bad so seats and carpet had to be taken out and reinstalled. I had also recently had oil change on other Hyundai and where young man that changed the oil spilt oil on engine compartment and did none of the multipoint inspection. I watched as he “serviced” the car. Lazy
JOHN R., Parts and Service Director from Long Hyundai responded on 10/08/2018

Mr. Bowman,
I am sorry for your service experience - it is unacceptable. I left you a message and I will continue to try to reach you.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


BK
Bryan K.
Spring City, TN
2009 Hyundai Veracruz
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
Review
OK
JOHN R., Parts and Service Director from Long Hyundai responded on 10/08/2018

Bryan,
Thank you for the 4 star review. Brent will work harder on your next visit to earn 5 stars.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


RW
Robert W.
Soddy Daisy, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Service
Chris always takes great care of us
JOHN R., Parts and Service Director from Long Hyundai responded on 10/08/2018

Robert,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


Verified Customer
Chattanooga, TN
2012 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/03/2018 Category: Service
oil change
did not get to the oil change in over an hour and asked my wife to approve replacement parts on her car and the car had not been worked on
JOHN R., Parts and Service Director from Long Hyundai responded on 10/03/2018

Alan,
Thank you for speaking with me. Obviously Kristen needs further training. We all apologize for your Wifes inconvenience. Our service department will work harder on your next visit to earn 5 stars.  

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


RC
Rufus C.
Lyerly, GA
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Always in a hurry
I'm always pressed for time, they do a good job of getting me in and out in a timely manner.
JOHN R., Parts and Service Director from Long Hyundai responded on 10/03/2018

Rufus,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com


PP
Phillip P.
Tullahoma, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Auto service
Prompt and polite
JOHN R., Parts and Service Director from Long Hyundai responded on 10/03/2018

Phillip,
Thank you for the 5 star review. We all appreciate you. Thanks again and see you soon.

John Rose
Parts and Service Director
423-855-5664
johnrose@longofchatt.com