ReScore Reviews™ (1)
I sincerely apologize for your sentiments about our lack of follow up and the condition of our loaner car. I have spoken with the Service Manager and the General Manager and they will be reaching out to you.
As I understand it you brought your car here for diagnosis and were advised that for the particular service it needed that it would be best done at the BMW dealer. The Service Manager stated that he let you know. I will have him follow up again.
Luxury Cars of Charleston has three loaner cars. An Infiniti, a Volvo S80, and a Mercedes E class. These vehicles are not brand new and we strive to keep them in great mechanical and cosmetic condition. Please let me know exactly what was wrong with the loaner car and I will strive to correct any problems it might have. We have five full-time technicians and three full time detail staff who tend to all of our cars.
Our goal is to exceed our customers' expectations.
Thank you for your feedback. Our Service Department contacted your Warranty Company after your complaint. The Warranty Company responded that if we gave them a diagnosis with the part number that they would possibly cover this under "Goodwill". Our General Manager contacted you with this news and you were to bring it in last Friday. You did not arrive. We would very much like to help you in any way that we can and want to make you a satisfied customer.Elaine Laine
Very service oriented !
Thank you for your great spirit and efforts !
Dr James Yanney
They found the bearings to be in disrepair and all services were performed the car runs brand new greatly appreciated the effort
Dear Mr. M.....
I apologize for the delayed response.
When you brought your Audi in for service we did an oil service and replaced the front pads and rotors. We use OEM parts, full synthetic oil, and use an A level technician to perform the services. Our markup on parts is below industry standards and the labor charge is far below all others in Charleston.
You have been a valued customer of Luxury Cars of Charleston and appreciate your business. We always let the customer know what the job is estimated to cost and make all efforts to stay within those limits.
The owner even answers the phone.