MACARA Vehicle Services


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

313 Reviews

99% Would Recommend
Latest Review 4 days ago
Bob T. on 11/15/2017
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Bob said everything went well during his visit to this business. He got good service, which he was very happy and pleased with.
Category: Service
Service Date: 11/10/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
David L. on 11/14/2017
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David said he likes this shop very much. They are nice and trustworthy. They are up front and wonderful people to work with.
Vehicle: Ford F-150
Category: Service
Service Date: 11/09/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Christopher L. on 11/09/2017
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Christopher said he enjoyed his overall experience with this business.
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Joseph H. on 11/07/2017
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Joseph said he would recommend this business for service.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 11/03/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Noel R. on 11/07/2017
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Noel said he would recommend this business for service.
Category: Service
Service Date: 10/18/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Bob K. on 11/07/2017
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Bob said the staff were accommodating. The provided really good service and the cost for service was reasonable. The work was done on time.
Vehicle: Ford Expedition EL
Category: Service
Service Date: 11/03/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Bryan G. on 11/04/2017
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Bryan said this business does good work and gets it completed within a reasonable amount of time.
Category: Service
Service Date: 11/02/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
Sarah M. on 10/31/2017
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Sarah said the business provided good customer service and also quick delivery.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 10/24/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Ray S. on 10/31/2017
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Ray said he was satisfied with the service.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 10/26/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Zack R. on 10/28/2017
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Zack said they are very cooperative, and provide fast service.
Vehicle: Saturn Aura
Category: Service
Service Date: 10/26/2017
Review Created: 10/28/2017
This review was collected via phone interview by Customer Research Inc.
Maria C. on 10/27/2017
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Maria said the staff was nice.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/25/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Ryan D. on 10/24/2017
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Ryan said this business was fast and thorough.
Vehicle: Honda Civic Si
Category: Service
Service Date: 10/20/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
John N. on 10/21/2017
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John said this business was good.
Vehicle: Ford Focus
Category: Service
Service Date: 10/12/2017
Review Created: 10/21/2017
This review was collected via phone interview by Customer Research Inc.
HEATHER K. on 10/13/2017
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"Very quick"
We went there to have another remote added to our vehicle. We were told it would take about 30 min. It was done in about 10 min. We were very impressed with this.
Vehicle: Ford F-150
Service Date: 10/11/2017
Review Created: 10/13/2017 05:20 AM
KATHRYN M. on 10/12/2017
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"Always up front with everything "
Every time I have a problem there always up front with looking into it and giving you a answer in a timely matter. The staff there are always kind and take care of you. I would definitely recommend them in the future to anyone.
Vehicle: Honda Passport
Service Date: 09/05/2017
Review Created: 10/12/2017 07:30 AM
Aria C. on 10/09/2017
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Spoke with Aria's father. He said they were quick and courteous. They handled the issue.
Category: Service
Service Date: 09/25/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
KERRI K. on 10/03/2017
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"Service"
Great service!
Vehicle: Audi A5
Service Date: 09/29/2017
Review Created: 10/03/2017 12:30 PM
Winton B. on 10/03/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible"
They did shoddy work on my vehicle and I had to take it to another mechanic for him to fix it when I called them about it they refused to give me any type of refund.
Service Date: 09/02/2017
Review Created: 10/03/2017 10:16 AM
Lou at MACARA Vehicle Services responded on 10/06/2017

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you and make things right. We realize that you were in our service area when your vehicle broke down and that we made the repairs to your vehicle. Unfortunately, the parts were not available on the day that you broke down and we had to order them. Please understand that we went the extra mile by transporting you to the local train station in New London and coming in on the weekend when we are normally closed to finalize the repair of your vehicle. From what we understand, you experienced some issues with the vehicle a month or so after the repairs were completed, you then had taken it to a local repair shop that told you we did the repair incorrectly and they repaired the vehicle again. To make this right, we would like the opportunity to return the parts that were reported as defective. We feel that we have not been given the opportunity to make things right for you. Please also understand that calling us, telling us that the parts had to be replaced again, and that you wanted your money back for the repairs, is not giving us the chance to make things right. We hope to find a solution that makes you smile.

Erica B. on 09/22/2017
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Erica said this business is excellent. They are to the point and they're nice.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 09/13/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Joseph C. on 09/18/2017
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Joseph said his experience was great. The facility was nice and clean.
Vehicle: Honda Civic Si
Category: Service
Service Date: 09/12/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 313 in total