Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

445 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


RE
ROBIN E.
Colchester, CT
Volvo S70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Macara Review
These guys are great!! Get the job done right and are very clear when they diagnose your problems and what needs to be fixed and when. I’ll be going back many more times and recommending them to friends.

JS
Jim S.
Norwich, CT
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Jim said he has been looking for a new mechanic and this place is it. The guys are great, they are not pushy and always do what he asks. In a nutshell, they are very good.
This review was collected via phone interview by Customer Research Inc.

SB
Sean B.
Norwich, CT
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Sean said they were prompt , friendly, courteous and they did a fantastic job.
This review was collected via phone interview by Customer Research Inc.

JR
JUDY R.
Uncasville, CT
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Honda CR V
Professional, great service.

MD
MATT D.
Manchester, CT
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Defrost issue turned worse but fixed better then new
Took our van in for the defroster not working. Tech found blend door actuator x 2 bad and then the actual heater control bad as well. Staff was able to find a used heater control unit and saved us a few hundred dollars. Which with a family of three cars helps.
Appreciate all the leg work to get us back up and running before cold weather.

AM
ANDREW M.
Voluntown, CT
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Great service start to finish
As always; I was very happy with the service provided and the friendly atmosphere. Very accommodating to my schedule and needs. This recent visit was for basic service but I was given additional information on my vehicles needs for future service so I can plan ahead.

CG
Cameron G.
Groton, CT
Subaru Legacy (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Cameron said the customer service was excellent, as well as the repair to vehicle. He liked the follow ups offered after he received service.
This review was collected via phone interview by Customer Research Inc.

SP
STUART P.
Pawcatuck, CT
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Always great service
Excellent service as always.

DM
David M.
Uncasville, CT
Subaru Forester
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/10/2018 Category: Service
David said the business's staff told him to come at a certain time, and the process shouldn't take longer than an hour and a half. Instead, they had him waiting. The installation didn't take that long, about 20 minutes, and he didn't need to wait another 30 minutes.
This review was collected via phone interview by Customer Research Inc.

ST
Steve T.
Marlborough, MA
Ford Econoline Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018 Category: Service
Steve said they are pretty good. Pete is pretty diligent and he would definitely go back.
This review was collected via phone interview by Customer Research Inc.

OG
Oliver G.
Connecticut
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Spoke to Oliver. He said that the vehicle was fixed on the same day.
This review was collected via phone interview by Customer Research Inc.

KM
Kyle M.
Jewett City, CT
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Kyle said the service was good and it was done in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

MD
MATT D.
Manchester, CT
Ford Fusion
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2018
Check brakes
Asked to check brakes two times now due to me having pulsating brakes when I depress them at a stop. Was told that I was “good” till next service. This is the Third time I have been told this , even after I told them about the pulsating, still no fix.

JC
JIM C.
Jewett City, CT
Oldsmobile Alero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Exceptional advisors and service
Service advisors are knowledgeable and professional. Quick and efficient service has been performed on my vehicles. I will use this vehicle service center again and will recommend to others.

CZ
CHET Z.
Norwich, CT
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
I love dealing with everyone they are to the point and knowledgeable.
When you bring your Vehicle in to be serviced, they will evaluate the problem and then will discuss with you what you need and price.

IM
Ian M.
Norwich, CT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Ian said this business had staff that was very, very polite. They do their work and do it well. They are a fantastic facility. He has had a few vehicles worked on by them and he has never been done wrong. They do it as best as they can and as fast as they can. They are a really good facility and the people are friendly and professional. They also do vehicle sales and the prices are reasonable for the condition of the vehicle. If there are any issues with the vehicle after the purchase the customer can take it right back and they will fix it.
This review was collected via phone interview by Customer Research Inc.

MG
Melissa G.
New London, CT
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Melissa said the staff was friendly, thorough and efficient.
This review was collected via phone interview by Customer Research Inc.

LT
Luke T.
New London, CT
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Luke said the business's service is great, their customer service is great, and they service with a good product.
This review was collected via phone interview by Customer Research Inc.

AW
Andy W.
Willimantic, CT
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Andy said the business did a great job, they were very personable, very professional and very friendly.
This review was collected via phone interview by Customer Research Inc.

PR
Pierce R.
Norwich, CT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Pierce said the business was easy and did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 445 in total