Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

458 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


DM
David M.
Danielson, CT
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
David said they do a great job.
This review was collected via phone interview by Customer Research Inc.

JO
JILLIEN O.
Pawcatuck, CT
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
Oil change
Everything was completed in a timely and friendly manner.

GJ
GARY J.
East Lyme, CT
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
The people and service
Service is second to non. Bring all my personal and company vehicles. Quick turnaround.

JS
Jim S.
Norwich, CT
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Jim said they are wonderful.
This review was collected via phone interview by Customer Research Inc.

RM
ROBERT M.
Tolland, CT
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Consistent Great Service
The awesome customer service with Shea, Rob and the Macara team is top notch! Highly recommend them for all your car service needs.

PP
PHIL P.
Norwich, CT
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
The service
They are great , very tentative and informative, always smiling and helpful. Will definitely use their services again

JH
JOEY H.
Gales Ferry, CT
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Heated Seats
Great job on installing after-market heated seats in my Ford Fusion. The work was great and time estimates were sound for work completion.

DC
Dan C.
Jewett City, CT
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Dan said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

JO
JILLIEN O.
Pawcatuck, CT
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Perfect Service
Macara always makes time for my car. They go above and beyond to make sure my car is safe for me and my 1 year old. At the end of the service Rob always comes over to explain everything to me. They are the best!

DM
David M.
Uncasville, CT
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
David said they did a good job.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Oakdale, CT
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
David said he had no problems, they have very excellent, professional service. He said he had a great experience
This review was collected via phone interview by Customer Research Inc.

PP
PHIL P.
Norwich, CT
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Customer service is outstanding
I had a slash in the sidewall of my truck tire , just pulled into there parking lot and asked if they could help . I was very impressed by the helpfulness, they had me back on the road in less then an hour . I will definitely use them again.

V
Valued Customer
Norwich, CT
Ford Transit Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018
Great Service
Always excellent service. Staff is very professional and polite

RE
ROBIN E.
Colchester, CT
Volvo S70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Macara Review
These guys are great!! Get the job done right and are very clear when they diagnose your problems and what needs to be fixed and when. I’ll be going back many more times and recommending them to friends.

JS
Jim S.
Norwich, CT
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Jim said he has been looking for a new mechanic and this place is it. The guys are great, they are not pushy and always do what he asks. In a nutshell, they are very good.
This review was collected via phone interview by Customer Research Inc.

SB
Sean B.
Norwich, CT
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Sean said they were prompt , friendly, courteous and they did a fantastic job.
This review was collected via phone interview by Customer Research Inc.

JR
JUDY R.
Uncasville, CT
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Honda CR V
Professional, great service.

MD
MATT D.
Manchester, CT
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Defrost issue turned worse but fixed better then new
Took our van in for the defroster not working. Tech found blend door actuator x 2 bad and then the actual heater control bad as well. Staff was able to find a used heater control unit and saved us a few hundred dollars. Which with a family of three cars helps.
Appreciate all the leg work to get us back up and running before cold weather.

AM
ANDREW M.
Voluntown, CT
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Great service start to finish
As always; I was very happy with the service provided and the friendly atmosphere. Very accommodating to my schedule and needs. This recent visit was for basic service but I was given additional information on my vehicles needs for future service so I can plan ahead.

CG
Cameron G.
Groton, CT
Subaru Legacy (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Cameron said the customer service was excellent, as well as the repair to vehicle. He liked the follow ups offered after he received service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 458 in total