We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you and make things right. We realize that you were in our service area when your vehicle broke down and that we made the repairs to your vehicle. Unfortunately, the parts were not available on the day that you broke down and we had to order them. Please understand that we went the extra mile by transporting you to the local train station in New London and coming in on the weekend when we are normally closed to finalize the repair of your vehicle. From what we understand, you experienced some issues with the vehicle a month or so after the repairs were completed, you then had taken it to a local repair shop that told you we did the repair incorrectly and they repaired the vehicle again. To make this right, we would like the opportunity to return the parts that were reported as defective. We feel that we have not been given the opportunity to make things right for you. Please also understand that calling us, telling us that the parts had to be replaced again, and that you wanted your money back for the repairs, is not giving us the chance to make things right. We hope to find a solution that makes you smile.