Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

432 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


JC
JIM C.
Jewett City, CT
Oldsmobile Alero
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Exceptional advisors and service
Service advisors are knowledgeable and professional. Quick and efficient service has been performed on my vehicles. I will use this vehicle service center again and will recommend to others.

CZ
CHET Z.
Norwich, CT
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
I love dealing with everyone they are to the point and knowledgeable.
When you bring your Vehicle in to be serviced, they will evaluate the problem and then will discuss with you what you need and price.

IM
Ian M.
Norwich, CT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Ian said this business had staff that was very, very polite. They do their work and do it well. They are a fantastic facility. He has had a few vehicles worked on by them and he has never been done wrong. They do it as best as they can and as fast as they can. They are a really good facility and the people are friendly and professional. They also do vehicle sales and the prices are reasonable for the condition of the vehicle. If there are any issues with the vehicle after the purchase the customer can take it right back and they will fix it.
This review was collected via phone interview by Customer Research Inc.

MG
Melissa G.
New London, CT
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Melissa said the staff was friendly, thorough and efficient.
This review was collected via phone interview by Customer Research Inc.

LT
Luke T.
New London, CT
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Luke said the business's service is great, their customer service is great, and they service with a good product.
This review was collected via phone interview by Customer Research Inc.

AW
Andy W.
Willimantic, CT
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Andy said the business did a great job, they were very personable, very professional and very friendly.
This review was collected via phone interview by Customer Research Inc.

PR
Pierce R.
Norwich, CT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Pierce said the business was easy and did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

AM
Annie M.
Grosvenor Dale, CT
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Annie said the staff got her in the same day and they are really straight forward, they weren't trying to keep anything under wraps and she was told what it was and how they were going to fix it.
This review was collected via phone interview by Customer Research Inc.

DG
Dennis G.
Hebron, CT
Ford F-250 Super Duty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Dennis said he has to take his vehicle back to this business because the liner is peeling.
This review was collected via phone interview by Customer Research Inc.

MT
MIRIA T.
Bozrah, CT
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
MACARA is the best Vehicle Repair Hands Down
In my opinion MACARA vehicle services is the best auto repair center in the area. The staff is friendly, they do their best to make repairs affordable (no scams here) and do a great job determining what’s wrong. I always leave there feeling like a friend rather than a customer.

JH
JOEY H.
Gales Ferry, CT
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Excellent Customer Service
The team's service was very timely for my son who came down from UCONN to get the service. We had lunch while the car was being serviced and it was ready when we finished. Can't say enough good stuff about the customers.

DM
David M.
Jewett City, CT
Nissan Sentra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
David said he was overall pleased. Everyone was very friendly. The waiting area was nice. They changed the oil and were supposed to rotate the tires. However, the tires are still in the same place as when he brought it in. Everything else was great.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Norwich, CT
Kia Rio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Jim said the staff at this business was really nice and very helpful. They showed him what is wrong and how another facility left a screw that should not be there. He was very happy with them.
This review was collected via phone interview by Customer Research Inc.

AD
Antonia D.
Norwich, CT
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Antonia said she had no appointment and they changed her oil. It took less than an hour and as a result she got to work on time. This will be her facility to bring her vehicle to.
This review was collected via phone interview by Customer Research Inc.

MA
Malek A.
Norwich, CT
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Malek said this business was very good. He likes them. They gave him a ride home and are good to him.
This review was collected via phone interview by Customer Research Inc.

CZ
CHET Z.
Norwich, CT
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
everyone is friendly and very knowledgeable
if you ask anyone a question they will tell you the answer, if they don't know they will find out.

JM
Joey M.
Norwich, CT
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/15/2018
Window Tint
Tint my windows. Every window tint has scratches. They have damage the vehicle in several spots. Side mirror, window weather strip, scratches on car. Door is miss aligned. Inside window strip is damage. They need to fix window tint and pay to have these items fixed.

JH
JOE H.
Oakdale, CT
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Maintenance BMW X5
We were very pleased with the Macara shop customer service was excellent the maintenance department fixed a major brake system problem . Service department gave us an update and let us know what needed to be done then returned vehicle in a timely manner *****

KD
Kelly D.
Groton, CT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
I absolutely recommend this place😁
Amazing customer service Matt goes above and beyond to help! I Highly recommend MACARA! I give them 5 🌟!!!!!

KR
Kurt R.
Norwich, CT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Kurt said the staff are good to him.
This review was collected via phone interview by Customer Research Inc.