Julie S. on 11/17/2017
"Worst service ever"
Went in for a check engine light, waited forever for someone to help me, and they were just plain rude. He then said it would cost $30.00 just to pull my car in the bay, and it would take about an hour. I went to a service station down the road, and they got me in immediately, were super friendly, and checked it for FREE. It turned out to be nothing but a bad sensor. Most Firestone stations will do the check for free, but not Maple Grove, as they are not a franchise, and don't have to follow the same rules. I was referred to Maple Grove Firestone by another Firestone location, and they were not aware that the Maple Grove location does not follow franchise rules (and, yes they knew they were an independent location). I called them back and told them they might not want to refer anymore customers to this location.
Service Date: 11/04/2017
Review Created: 11/17/2017 11:08 AM
Jeffrey S. on 06/29/2016
"Great Home Town Service"
Have been a Corp. Customer for 16 years. I have always been treated very good by Bob and his crew. We also have our family vehicles serviced by maple grove Fire stone. I would recommend Maple Grove Firestone as always taking car of my family and my Corp. vehicle needs.
Service Date: 06/27/2016
Review Created: 06/29/2016 05:40 PM
Bob U. on 06/15/2016
"Great place great service!"
Fast friendly service-love this place
Service Date: 05/27/2016
Review Created: 06/15/2016 01:41 PM
Paul V. on 03/09/2016
"Always charge more than estimated "
Always add shop charges for everything. i.e. Wiper blades they always find extra things wrong than what you bring it in for. That is a for sure.
Service Date: 03/09/2016
Review Created: 03/09/2016 03:41 PM
Michael P. on 10/18/2015
"Ruined my Oil plug and said nothing"
I took my truck to Maple Grove Firestone to have an oil change and a complete inspection for a road trip I was taking. The vehicle worked fine, so I thought nothing of it, but after I returned from my trip I went to change my oil again, and found that they had completely rounded of the oil plug to the point that I can't even fit my socket onto it. It literally looks like they melted and reformed the plug. This is the kind of damage that can only be done with just the right combination of pneumatic tools and incompetence. Now I'll have to take it in just to get the plug removed and replaced.
Service Date: 08/21/2015
Review Created: 10/18/2015 05:17 PM
Anne S. on 07/03/2015
"HUGE RIP OFF"
Really my rating is negative 100000000 but the website made me enter something, my daughter was home from college for a weekend and brought her car in to the maple grove, man Firestone for an oil change, she received a call from them saying she needed over 1000.00 worth of work, she decided to have them do whT they said was the most important fix which was the breaks, when I got home I kept her car and let her take mine back to school to have our regular mechanic look at it, he said the breaks had been done 1 year ago so that fix was bogus and the others they said needed to be done, he did for under 200.00- Firestone should be ashamed of themselves ripping off anyone, let alone a struggling college student.
Service Date: 04/11/2015
Review Created: 07/03/2015 03:32 PM
JAN J. on 01/02/2015
NANCY JOE G. on 12/08/2014
"Great and friendly service"
Great service and friendly. The only thing I would recommend when a customer gets the $10 overall check, and there is something they identify, that the $10 goes towards the repair they identified.
Vehicle: Hyundai Santa Fe
Service Date: 12/04/2014
Review Created: 12/08/2014 12:22 PM
PAULA MARK E. on 12/06/2014
DENNIS S. on 11/18/2014
GREG JULIE T. on 10/25/2014
KATHY/DOUG L. on 10/19/2014
DENNIS S. on 09/24/2014
"Satisfied and happy after all these years."
I've been with them since their inception. Always have good service and wonderful customer service. Only one time could they not fix my problem. So after 17 years and 10 vehicles, that isn't bad!
Vehicle: Honda Odyssey
Service Date: 08/27/2014
Review Created: 09/24/2014 02:56 PM
JAN J. on 08/04/2014
GREG JULIE T. on 07/09/2014
EARL C. on 06/07/2014
"Will not be back."
We did not appreciate the exaggerated estimate of work that needed to be done.
Vehicle: Volvo S60
Service Date: 06/05/2014
Review Created: 06/07/2014 03:20 PM
MARSHALL C. on 05/17/2014
KATELYN Z. on 04/24/2014
"Honest, gives options and backs their work. Works around your schedule."
Great service and works with you to get your car back on the road safe and sound w/out draining your account. They provide the service that was only given by your small town local garage.
Vehicle: Toyota Camry
Service Date: 04/19/2014
Review Created: 04/24/2014 07:45 PM
GREG JULIE T. on 03/20/2014
"Friendly Staff that Listens and Delivers!!!!!"
I had purchased new tires about a month ago and had an alighnment at that time. I noticed my steering wheel was slightly to the left when driving straight. They checked and adjusted it while I waited. They were happy to check it, adjust it and did not charge me. That's service!
Vehicle: GMC Yukon
Service Date: 03/18/2014
Review Created: 03/20/2014 07:19 PM
NANCY JIM G. on 03/19/2014
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