Kelly said she did not rate her overall experience with this business higher, because she wasn't happy at all with her experience. She explained she was in a bad accident, and traumatized from the accident. This business promised she would get her vehicle back in 2 or 3 weeks, but they had it for a month because of parts delays. Because they had her vehicle for so long, her insurance company stopped paying for her rental. She asked the person who was helping her with everything if this business could compensate her for the rental, because the delay wasn't her fault. The person who helped her with everything responded, it's not his fault either because he didn't hit her vehicle. Kelly pointed out she was offended by his insensitive comments, which is why she wasn't satisfied by the way she was treated by the personnel. She mentioned her vehicle seems to be driving fine, but she doesn't know if she was satisfied with the quality of the repair. Kelly did not elaborate. She was not kept adequately informed during the repair process. After the third week no one called her with status reports. Kelly noted she has no opinion about the thoroughness of the person who prepared her estimate. Because of the above she was not satisfied with the communication, and she won't recommend this business to others.
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