Review for Massey Cadillac Plymouth Body Shop
Jerry R. on 06/03/2013
Jerry said their demeanor was okay, but they could have handled a couple of quirks a little better. He was not satisfied with the estimate because it had to be done twice, causing a delay. He was not satisfied with their communication because the manager offered to contact the insurance company for Jerry but then did not do it. He even said the adjuster was on site that day. It turned out that the adjuster could not work without a claim number and the manager did not get one. The next day, he told Jerry that he had to do it, so all that time was wasted. The work really should have been completed sooner. They should have let him do the right thing from the beginning, because he could have gotten the claim number and ordered the adjuster sooner. He was not offered a loaner vehicle and does not know if they offer them. He was happy that at least the vehicle was repaired and he was good to go.
Service Date: 05/17/2013
Review Created: 06/03/2013
This review was collected via phone interview by Customer Research Inc.