Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

371 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


RM
Raffial M.
Palm Bay, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Raffial said the staff were able to find and resolve the issue.
This review was collected via phone interview by Customer Research Inc.

JF
Joe F.
West Melbourne, FL
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Joe said that he knows the place well and recommends it.
This review was collected via phone interview by Customer Research Inc.

DF
DANA F.
Melbourne, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Great Service!
Kevin really works hard at making sure his customer's vehicles are properly repaired and maintained. For a "non-mechanic" like me, this is really important.
Jeniene C., Vice President from Master Team Automotive responded on 07/30/2018

It is always a privilege to serve your family Dana!
Thank you for the kind review!

M. Jeniene Christensen
Vice President
321-722-1481

DS
DONNA S.
West Melbourne, FL
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018
SUPER AUTO REPAIR SHOP
i HAVE A VERY OLD AUTO AND KEVIN KEEPS IT RUNNING LIKE A NEW ONE!!!
Jeniene C., Vice President from Master Team Automotive responded on 07/30/2018

Mrs. Sockbeson, 
It is keeping cars like yours running, for wonderful customer's like you that keep us doing what we do! Thank you for the encouragement! Always a blessing!

Sincerely,
Kevin and Jeniene

M. Jeniene Christensen
Vice President
321-722-1481

MW
Matt W.
Palm Bay, FL
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Matt said he recommends this facility.
This review was collected via phone interview by Customer Research Inc.
Jeniene C., Vice President from Master Team Automotive responded on 07/30/2018

Thank you Matt for taking time to review us. We look forward to continuing to serve your automotive needs in the years to come.

Blessings, 
Kevin and Jeniene Christensen

M. Jeniene Christensen
Vice President
321-722-1481

PG
Pearl G.
Palm Bay, FL
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Spoke with Steven. He said the business is very knowledgeable. They do exactly what they say they are going to do.
This review was collected via phone interview by Customer Research Inc.
Jeniene C., Vice President from Master Team Automotive responded on 07/30/2018

Thank you Steven and Pearl- 
It is always our goal to communicate efficiently. Thank you for letting us know how we are doing!

M. Jeniene Christensen
Vice President
321-722-1481

LF
LAYNIE F.
Melbourne, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Dead battery
Kevin and Janine were helpful and kind as always. My battery died while my car was in the garage. I called roadside assistance and got the battery charged. I had called Kevin. The battery arrived just as I arrived at Masterteam. Kevin went right out and installed the new battery. I actually made it to a doctor's appointment I thought I would have to cancel. As always, I appreciate the good care I received at Masterteam!
Jeniene C., Vice President from Master Team Automotive responded on 06/28/2018

We are so thankful to serve such awesome customers! Thank you for your kind review. We look forward to keeping your car running tip top as you begin to enjoy retirement!  Congratulations!

M. Jeniene Christensen
Vice President
321-722-1481

DC
Dan C.
Melbourne, FL
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Dan said that the facility did a great job.
This review was collected via phone interview by Customer Research Inc.
Jeniene C., Vice President from Master Team Automotive responded on 06/28/2018

Thank you taking the time to complete our survey. We are thankful to have the opportunity to serve your automotive needs!

M. Jeniene Christensen
Vice President
321-722-1481

JA
Jim A.
Indialantic, FL
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Jim said he took his vehicle into the business to get two tires replaced. One of the tires, they forgot to put the cap back on the valve. They left the wheel greasy and dirty. He had to wipe it down himself.
This review was collected via phone interview by Customer Research Inc.
Jeniene C., Vice President from Master Team Automotive responded on 06/20/2018

I am sorry your experience was less than satisfactory. Obviously we were off our game this day. It is not typical of our work as we strive to meet your automotive needs with excellence. I pray you will give us the opportunity to make this up to you in the future.
Sincerely, 
Jeniene Christensen

M. Jeniene Christensen
Vice President
321-722-1481

JS
Jd S.
Melbourne Beach, FL
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
JD said the facility did a great job and he was out quickly.
This review was collected via phone interview by Customer Research Inc.
Jeniene C., Vice President from Master Team Automotive responded on 06/20/2018

Thank you for your review. We look forward to serving your automotive needs in the future!

M. Jeniene Christensen
Vice President
321-722-1481

DE
Daniel E.
Melbourne, FL
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Daniel said the staff were capable, honest, and did a good job.
This review was collected via phone interview by Customer Research Inc.
Jeniene C., Vice President from Master Team Automotive responded on 05/23/2018

Thank you Mr.Eaton. We look forward to serving your automotive needs in the future! Please let us know if we can help!

M. Jeniene Christensen
Vice President
321-722-1481

RB
RICH B.
Saint Augustine, FL
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
Car Repairs
Kevin has been our mechanic for many years and has worked on numerous makes and models for us. In a word, we keep coming back because he has earned our trust. In fact, we live in St. Augustine and try to time our repairs with visits to the area. Thanks Kevin.
Jeniene C., Vice President from Master Team Automotive responded on 05/23/2018

Thanks for your kind words Rich- we so appreciate the faith you put in us to care for your family vehicles. Thank you for going the distance to allow us to do so!

Thank you again!
Jeniene Christensen

M. Jeniene Christensen
Vice President
321-722-1481

EB
Elizabeth B.
Palm Bay, FL
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Elizabeth said they were wonderful. They provided the best service and they were honest. She said they do not overcharge. They are nice and accommodating..
This review was collected via phone interview by Customer Research Inc.
Jeniene C., Vice President from Master Team Automotive responded on 05/23/2018

We look forward to serving you again Ms. Bates. Thank you for your kind response!

M. Jeniene Christensen
Vice President
321-722-1481

DC
Dan C.
Melbourne, FL
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Dan said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Jeniene C., Vice President from Master Team Automotive responded on 05/23/2018

Thank you!
It has been our pleasure to serve your automotive needs!

M. Jeniene Christensen
Vice President
321-722-1481

DC
DICK C.
Palm Bay, FL
Hyundai Elantra GT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
Blessed
Blessed to have an honest and qualified team to take care of my car.
Jeniene C., Vice President from Master Team Automotive responded on 05/23/2018

We feel equally blessed!  We have the best customers in the world!

M. Jeniene Christensen
Vice President
321-722-1481

LW
Lisa W.
Melbourne, FL
Suzuki SX4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Lisa said the employees made time for her vehicle and they kept her updated during her service. They informed her of future service concerns and did a great job.
This review was collected via phone interview by Customer Research Inc.
Jeniene C., Vice President from Master Team Automotive responded on 06/20/2018

Thank you for your kind review. We look forward to serving your future automotive needs!

M. Jeniene Christensen
Vice President
321-722-1481

FS
FRED S.
Melbourne, FL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Great Job
All work was done per our verbal agreement and car was ready for pick-up as promised. You want good work at a fair price ? Look no further!
Jeniene C., Vice President from Master Team Automotive responded on 06/20/2018

Blessings to you and your family! We are thankful to serve such awesome customers!

M. Jeniene Christensen
Vice President
321-722-1481

RS
RUTH S.
Melbourne, FL
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Friendly people, great service.
I just love the great service you get the work is well done so reasonably priced. I would not trust my car with any others.

BF
Bob F.
Melbourne, FL
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Bob said the staff are capable, faithful, skilled, and personable.
This review was collected via phone interview by Customer Research Inc.

KS
KYLE S.
Melbourne, FL
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Customer is the top priority
My Buick was losing power and they found the problem, but it was going to be pretty expensive to fix. However, they noticed the mileage wasn't too high and they knew this part was usually a warranty item so after a call to the local dealer, they told me to take my Buick to the dealership to see if I could get it repaired under warranty. They saved me $700. Money they could have pocketed! The customer is a higher priority than profit.

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