Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

1009 Reviews

99% Would Recommend
Latest Review 18 days ago

Reviews


JQ
Jennifer Q.
Lake In The Hills, IL
GMC Acadia
Verified
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09/28/2018
Excellent service
We just moved here from Rochester, NY and have ever gone to the dealer for our service needs, so was nervous about trying to find a shop with a friendly staff who were not just there to rip you off like some other places out there. Followed a very enthusiastic referral from a new neighbor and I am so glad I did! Called mid to late morning, was able to get in a few hours later for an oil change and topping the fluids off! They were very nice in informing me of some other minor things needed to be done. Very respectful, never felt like “oh she’s a woman-I’ll dumb it down in the explanation”, again like some other places may do. Very quick visit, I was in and out in under 45 mins, whereas at our old dealer it could take 1-1.5 hrs just for an oil change and fluids topped off. We have found our go-to service shop! Thanks Dave!!

HF
Helen F.
Algonquin, IL
Hyundai Elantra
Verified
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09/18/2018
Honest and Prompt
Always great service! Would recommend without any hesitation!

KS
Kriste S.
Crystal Lake, IL
Nissan Pathfinder
Verified
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09/17/2018 Category: Service
Kriste said this business got to the root of her problem.
This review was collected via phone interview by Customer Research Inc.

DK
Dmytro K.
Crystal Lake, IL
Kia Optima
Verified
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09/13/2018
If I could give more than 5 starts I would
I went to the dealer twice, firestone once, a private shop once as well for the same issue, and it wasn’t until I came here where it was finally solved. 110% recommend this place!

JK
Jennifer K.
Illinois
Ford Mustang
Verified
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09/13/2018 Category: Service
Jennifer said the staff was nice and friendly and they did what needed to be done. She thanks them for the wonderful job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Algonquin, IL
Jeep Wrangler
Verified
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09/11/2018
Great Service
I am always glad that I bring my Jeep Wrangler to Mastertek because I know they take great care while working on my vehicle. I am Greeted with a smile and given farewell with a smile. It is always a nice visit.

RP
Robert P.
Carpentersville, IL
Ford Fusion
Verified
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09/10/2018
Best shop around!
They are best ,and very honest group.

JH
James H.
Illinois
Ford Ranger
Verified
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08/24/2018 Category: Service
James said they checked out everything and were thorough. He was not charged. Someone else would've tried to take advantage of him.
This review was collected via phone interview by Customer Research Inc.

LC
Lucy C.
Algonquin, IL
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Lucy said the employees were knowledgeable. They completed the service well.
This review was collected via phone interview by Customer Research Inc.

DZ
Don Z.
Huntley, IL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Don said everything is top notch. The staff treat him good.
This review was collected via phone interview by Customer Research Inc.

TF
Thomas F.
Cary, IL
Toyota Camry
Verified
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08/19/2018
Hometown Auto Repair
Dave was recommended to me by a friend and I was completely satisfied with the work that was done on my car. Dave and his co-workers were very professional and friendly. My car was done on time and the price was reasonable. Dave and Mastertek are now my new go-to auto repair place. Thank you Dave!

AH
Arthur H.
Algonquin, IL
Buick Rendezvous
Verified
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08/17/2018
Mastertek ha been our go-to mechanics since we moved to Algonquin in 2000. The give outstanding service to our two cars and are very reliable.
I have recommended Mastertek to friends and neighbors. They are very reputable. Have a great conscience for our cars and offer suggestions for the service we may need. They never force us with unwanted services.

EE
Eric E.
Crystal Lake, IL
Mercury Cougar
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Eric said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

MB
Melisa B.
Lake In The Hills, IL
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Spoke with James. He said the staff are nice and easy to work with.
This review was collected via phone interview by Customer Research Inc.

LA
Lisa A.
Algonquin, IL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Lisa said the business is fair and honest. They have prompt service.
This review was collected via phone interview by Customer Research Inc.

AM
Alice M.
Algonquin, IL
Toyota Highlander
Verified
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08/14/2018 Category: Service
Alice said that the staff at this business is very honest.
This review was collected via phone interview by Customer Research Inc.

CS
Carl S.
Algonquin, IL
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Spoke with Beverly. She said her overall experience was excellent. They're very nice and helpful. They did the service as soon as possible. Her son recommend this business to them.
This review was collected via phone interview by Customer Research Inc.

TH
Tom H.
Carpentersville, IL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Tom said the staff were good mechanics.
This review was collected via phone interview by Customer Research Inc.

HA
Hannah A.
Lake In The Hills, IL
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
Amazing service!
The staff is super courteous and HONEST which I love. They really care and are really down to earth people. I've told my whole family about them!

JM
Justin M.
Algonquin, IL
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Justin said he always receives quick, and honest service from the business.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1009 in total