business image

Maxi Auto Care Riverside

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(119 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(904) 358-9800

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
591 Oak Street Jacksonville, FL 32204
Maxi Auto Care Riverside's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(119 Reviews)

FB
gravatar
Frieda B.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2023
10
Great group of guys
I never have a bad experience here. Daniel and his team are the absolute best.

LC
Lisa C.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
verified customerVerified Customer
Category: Service
Spoke with Jeff. He said the technicians did what they were paid to do.
Recommended
John G. from Maxi Auto Care Riverside responded on 06/29/2020 06:58 AM

Thanks for the review. Remember we are here for all your vehicle needs.


MB
Michael B.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
verified customerVerified Customer
Category: Service
Michael said the customer service was great.
Recommended
John G. from Maxi Auto Care Riverside responded on 06/29/2020 06:52 AM

Thanks for the great review; we look forward to servicing your vehicle again. Don't forget we are here for your oil changes.


VF
Virginia F.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2020
verified customerVerified Customer
Category: Service
Virginia said they are so easy to work with. She schedules an appointment, drops it off, they do a complete analysis , it is always accurate, the work gets done and it is wonderful.
Recommended
John G. from Maxi Auto Care Riverside responded on 06/16/2020 06:16 AM

Thank you for the great review. Don't forget we are here for all your vehicle needs including oil changes.


NL
Nick L.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
verified customerVerified Customer
Category: Service
Nick said this business was solid. He got in quickly. The lady at the front desk was nice friendly. The oil he has to use is some weird strange oil that is only used in that particular model. She was up front and told him they can use this, but this is what is recommended. They are local and family owned ,he liked to support that. They have reasonable prices. The front desk lady was really awesome.
Recommended
John G. from Maxi Auto Care Riverside responded on 06/15/2020 08:51 AM

Thanks for the great review, we hope to be of service to you for all your vehicles needs.


TS
gravatar
THOMAS S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
verified customerVerified Customer
Checkup
These folks are extraordinarily professional and terrific communicators. Their pricing is very fair and delivery is superior.
Recommended
John G. from Maxi Auto Care Riverside responded on 06/02/2020 07:48 AM

Thank you for the kind words. Please remember we are here for all your vehicle needs.


Verified Customer
BMW 325i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
verified customerVerified Customer
PROS!
This was my first time at Maxi Auto and was referred to them by AAA. They were very quick with the repairs and were good with communicating what was necessary including the costs involved. Happy I was sent to them and will be going back for my next service.
Recommended
John G. from Maxi Auto Care Riverside responded on 06/02/2020 07:44 AM

Thanks for the great review. We look forward to seeing you again and taking care of your vehicle.


AS
Andrew S.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Category: Service
Andrew said he enjoyed the employees at this business. They work efficiently, have a polite attitude and overall every experience he has here is great.
Recommended
John G. from Maxi Auto Care Riverside responded on 04/16/2020 05:14 AM

Thank you for the kind words, we appreciate your continued patronage.


TD
Terrel D.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
verified customerVerified Customer
Category: Service
Terrel said that the place was good and had really good customer service, but did not figure out the problem.
Recommended
John G. from Maxi Auto Care Riverside responded on 04/14/2020 09:13 AM

Terrel, thanks for taking our call this morning. We apologize for any miscommunication during your visit, but as discussed at that time, the a/c compressor pressures indicate that the compressor is failing internally and will need to be replaced soon for optimum cooling. When you are ready to perform the repairs just give us a call. Thanks!


MB
gravatar
MICHAEL B.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2020
verified customerVerified Customer
15 Years of good service.
Off and on for the last 14 years I’ve used Maxi for service on many different vehicles. They’ve always been thorough and affordable. The new location in Riverside is operating with the same integrity I’ve become accustomed to from the Beach Blvd location, and I will continue to take my vehicles to both.
Recommended
John G. from Maxi Auto Care Riverside responded on 03/23/2020 08:27 AM

Thanks for the kind words. We truly appreciate your patronage.


LY
Laura Y.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2020
verified customerVerified Customer
Category: Service
Laura said this business was there for them in a pinch. They helped them out and everyone was nice. It was a good experience and she thanks them for helping her out.
Recommended
John G. from Maxi Auto Care Riverside responded on 03/17/2020 06:58 AM

Happy we could help you out. 


NR
gravatar
NOAH R.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
verified customerVerified Customer
Excellent Service
Came in with a check engine light, vehicle was diagnosed within hours and repairs were made as soon as the parts arrived.

Great customer service as well!
Recommended
John G. from Maxi Auto Care Riverside responded on 03/12/2020 11:07 AM

Thanks for the great review. We hope to see you again even if it's for your oil change.


EA
Ed A.
Florida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
verified customerVerified Customer
Category: Service
Ed said he thinks that when the staff was explaining what was wrong with his vehicle and what they had to do, he felt they were trying to do more than what was necessary. The lady looked at his oil, and his last oil change was 7 months ago. He stated she made him feel like he was not taking care of his vehicle because the oil was filthy, and he felt it was a little judgmental. He added he lost his job and was not able to get the oil changed when he would have liked. He said he kept feeling like they really were trying to do things that did not need to be done, so he decided to take his vehicle to someone else. They could do a little better trying to get to know the customer before they make judgments about their vehicles. He would recommend them for a small job, nothing big. He had his vehicle towed from there.
Recommended
John G. from Maxi Auto Care Riverside responded on 03/09/2020 12:30 PM

Ed,

Thanks for taking the time to speak with me today. As discussed, the initial hour of diagnosis led to an engine compression test and found that there were three out of the four cylinders that had no compression. The next step was to remove the valve cover to get a better understanding of what the cause of failure. This process requires additional labor and we never move forward with this type of inspection without getting your approval and authorization for the additional time needed.

The asking of service history is a necessary question with this type of internal engine issue as it helps lead us in the right direction in diagnosing the concern. If the asking of this question came across the wrong way, we apologize and certainly did not mean anything by it.

Again, thanks for taking the time to speak with me and if we can assist in the future please let us know.

Respectfully,

Maxi Auto Care


CR
Chris R.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
verified customerVerified Customer
Category: Service
Chris said everything was good at this business. The front desk lady, Carmen, was good, he dropped off his vehicle and picked it up, and he did not interact with anyone else.
Recommended
John G. from Maxi Auto Care Riverside responded on 03/09/2020 08:18 AM

We appreciate your patronage.


Verified Customer
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
verified customerVerified Customer
Let me in
Maxi has earned my trust, when they found part for 2003 auto, it solved my dilemma.
Recommended
John G. from Maxi Auto Care Riverside responded on 03/03/2020 05:45 AM

Thanks for the great review.


Displaying Review 1 - 15 of 119 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(458 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(857 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(64 Reviews)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,034 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(991 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.