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McCarley Transmission Service Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,091 Reviews)
95

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
4.0
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

McCarley Transmission Service Inc. is a full-service preventive maintenance and auto repairs center in the Phenix City, AL 36867 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, McCarley Transmission Service Inc. is a full-service preventive maintenance and auto repairs center in the Phenix City, AL 36867 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Towing, Batteries and Fleet Engine Work since 1960.

Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome. Stop in or give us a call at 334-297-1038 to let us know how we can help you!
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Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(334) 297-1038

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
908 5th Ave Phenix City, AL 36867-6708
McCarley Transmission Service Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,091 Reviews)

DL
Donald L.
Ford Pickup
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2026
verified customerVerified Customer
0
Baot and switch establishment.
Waited 2 weeks for an appointment , arrived on scheduled apt day and time. Waited an additional 2 weeks before they even took into shop to look at transmission. Work to be performed: rebuild trans and replace seals. Estimate $1700.00. They finally called me back and tried to upcharge me to $5000.
Communication was very poor, never return phone calls
Customer service sucks. They charged me $170.00 and never fixed a single thing.
Manager from McCarley Transmission Service Inc. responded on 09/18/2026 10:55 AM

I'm sorry for the confusion on pricing, and we do understand how frustrating it is to wait such a long time for an appointment to begin with.  To my understanding, our initial telephone estimate was based off replacing one seal, but when you brought the vehicle in for repair, the issue was worse than you'd described. I'm sorry for the poor communication; that's not how we normally handle things so I understand that it added to the frustration overall.  We do charge for checking out/diagnosing concerns -- I'm sorry if you weren't made aware of that before we brought you in for an appointment.  If you'd like to reach out to the owner, please feel free.  We do strive to give everyone excellent service and would welcome the oportunity to try to make things right.

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