McGrath Hyundai of Cedar Rapids

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319-366-4000
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Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

971 Reviews

5 star
76%
4 star
13%
3 star
4%
2 star
3%
1 star
1%

ReScore Reviews™ (28)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.21429/5Overall Rating 2.21429/5rating 2.21429rating 2.21429rating 2.21429
92% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews

CH
Carolyn H.
Marion, IA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Polite & aupportive
Carolyn Heitz
Recommended
Verified Customer
Cedar Rapids, IA
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/18/2019 Category: Service
issues caused after the service
After sending the email to the service manager and no response received about the issues.
Dave L E. from McGrath Hyundai of Cedar Rapids responded on 10/18/2019

Thank you for taking the time to respond to our survey. We are currently reviewing this situation and our Service Manager will be reaching out to you very soon.

Verified Customer
Marion, IA
2015 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2019 Category: Service
Oil Change Service
Oil change and inspection took over 1 hour from drop off to pickup - service requested similar to Jiffy Lube which takes substantially less time.
JAMIE D. from McGrath Hyundai of Cedar Rapids responded on 10/18/2019

Thank You for filling out the survey.  We are looking into this and the manager will be in contact with you soon. Thank You!

NR
Nancy R.
Marion, IA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Brett Merck
Brett was so helpful and friendly. When I called my son for advice, Brett talked to him and explained what the car needed.
Recommended
RC
Ricardo C.
Lafayette, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Service
Okay
Recommended
Verified Customer
Cedar Rapids, IA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
They keep great records
My vehicle, now 5 yrs old, has only gotten service there and they have great records all the way back to day 1.
Recommended
Verified Customer
Marion, IA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Complain and you get action
The service department didn't make it right by getting me a loaner that fit my needs but Spencer and the general manager made it right since my car couldn't be done as promised.
Recommended
BB
Brian B.
Solon, IA
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
in and Out
I was able to drop off car and by mid morning have it back.
Recommended
Verified Customer
Marion, IA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2019 Category: Service
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JAMIE D. from McGrath Hyundai of Cedar Rapids responded on 10/14/2019

We are looking into this, and the manager will be in contact with you.

BM
Brittany M.
Cedar Rapids, IA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2019 Category: Service
Great service!
Everyone kept me informed of the status and made sure I was comfortable! Thanks!!
Recommended
Verified Customer
Cedar Rapids, IA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2019 Category: Service
Was slower than anticipated
A
Recommended
BD
Bimkubwa D.
Cedar Rapids, IA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Ms B. Davis
Very professional. Get the job done right the first time
Recommended
CS
Carol S.
Marion, IA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
My reasons
I do not try to influence others
JW
Jim W.
Cedar Rapids, IA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Service department
Everyone always seems to care
Recommended
Verified Customer
Walford, IA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Door Repair
My husband took my Tucson for the second time to fix a door that wouldn’t open. The latch was replaced and for now, the door opens.
Recommended
Verified Customer
Cedar Rapids, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Great Service
Rex was great at customer service and very friendly. I got in and out for an oil change in good time.
Recommended
MM
Melinda M.
Palo, IA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
I know that they work really hard to make customers happy which can be nearly impossible. I appreciate their honesty and communications.
Brandon took great care of me even though he had no power over when a part would get there. I like how he says have a wonderful day. No one really says that and its refreshing.
Recommended
Verified Customer
Cedar Rapids, IA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Brake light
Brandon was able to get me in same day to replace brake light. They were also able to fit me in to do an oil change and tire rotation. They found a nail in my tire and fixed that. It was very awesome they found the nail and fixed it before I had a flat tire! Thanks Brandon!!!
Recommended
KF
Karen F.
Cedar Rapids, IA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Quick, friendly service
Quick, friendly service
Recommended
Verified Customer
Cedar Rapids, IA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Service of 2015 Hyundai Sonata Sport
Great customer support and knowledgeable service technicians.
Recommended