Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2821 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
93% Would Recommend
Latest Review 1 day ago

Reviews


Anonymous avatar
Verified Customer
Madison, WI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Sales
Great Customer Service
Everyone was very helpful and nice.

DS
DARLENE S.
Madison, WI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Fantastic shopping time!
Nikki was very patient working with me and was able to find the vehicle I wanted.
Mike H., Service Manager from Metro Ford of Madison responded on 06/15/2018

Thank you!


SB
STEPHANIE B.
Montello, WI
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Sales
2014 Ford Fusion
Got a pretty nice car for a really good deal!! Will be back in the future when I'm ready to buy an SUV

RK
ROBYN K.
Sun Prairie, WI
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Always great service!
Every time we take a vehicle in we know the service will be what we need.
Mike H., Service Manager from Metro Ford of Madison responded on 06/15/2018

Thank you Robyn!


QF
QUENTIN F.
Sun Prairie, WI
Ford Taurus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Oil change, car inspection
Satisfued
Mike H., Service Manager from Metro Ford of Madison responded on 06/18/2018

Thank you Quentin!


DW
DONNA W.
Sun Prairie, WI
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
I enjoy going there as it has an environment that is friendly, sincere in their effort to help someone and also very professional. of
We've done business with Metro Ford for years and will stay with them. Quality of work and making you feel as if you are appreciated makes for a powerful draw every time. Enjoy the staff whether in the selling or service part of the business.
Mike H., Service Manager from Metro Ford of Madison responded on 06/14/2018

Thank you Donna!


JB
JEFFREY B.
Weston, WI
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Nice people. Good service
Michelle, Mark, Jose and the rest of the service dept take good care of my pickup and me.
Mike H., Service Manager from Metro Ford of Madison responded on 06/14/2018

Thank you Jeffrey!


SD
Susan D.
Poynette, WI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Oil Change
I just brought my 2013 Chevrolet Malibu in for an oil change as my husband works there, and when I walked into the service area, Jose greeted me right away. I didn't even have to tell him that I wanted "The Works" because he knew from the last time I was in. The waiting area was very clean and I could sit there and wait. It didn't take very long and Dustin came to tell me my car was done. He even waited for me and held the door open for me. He told me that everything was excellent with the car and to keep doing what I am doing. I didn't have to walk too far to find my car. Overall I am very satisfied.
Mike H., Service Manager from Metro Ford of Madison responded on 06/14/2018

Thank you Susan!


RZ
RITA Z.
Baraboo, WI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
SUPER SERVICE AS USUAL
LIKE THE PEOPLE AND THE GREAT SERVICE. I REALLY LIKE THAT THEY LOOK THINGS OVER
AND LET YOU KNOW WHAT THEY FIND
Mike H., Service Manager from Metro Ford of Madison responded on 06/11/2018

Thank you Rita! As always we appreciate it very much!


ML
MARGAUX L.
Sun Prairie, WI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Great service
Great job!
Mike H., Service Manager from Metro Ford of Madison responded on 06/11/2018

Thank you Margaux!


JG
JAMES G.
Mc Farland, WI
Ford Explorer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018 Category: Service
Metro ford
With appointment in and out for service.
Mike H., Service Manager from Metro Ford of Madison responded on 06/11/2018

Thank you James!


SI
SANDRA I.
Madison, WI
Ford Flex
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
New Tires
Neeed new tires for our 2013 Ford Flex. The whole process was seamless from start to finish. A Big Thank to Jeff in Parts who made it all happen.
Mike H., Service Manager from Metro Ford of Madison responded on 06/11/2018

Thank you Sandra!


SD
Susan D.
Poynette, WI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Grat Job
My husband brought my vehicle in for an oil change, and it is not a Ford. Upon doing the Quick Check it was determined that I needed 4 new tires. The previous place I was taking it to would not even tell me if I needed something like that. I will continue to bring my vehicle there.
Mike H., Service Manager from Metro Ford of Madison responded on 06/06/2018

Thank you Susan!


SK
SHARON K.
Madison, WI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
FAST SERVICE
always very friendly and helpful
Mike H., Service Manager from Metro Ford of Madison responded on 06/04/2018

Thank you Sharon!


MM
MARY ANNE M.
Madison, WI
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
The professional way they handle their customers. The staff is really nice to the customers.
I am glad to be a customer.
Mike H., Service Manager from Metro Ford of Madison responded on 06/04/2018

Thank you Mary Anne!


Anonymous avatar
Verified Customer
Waunakee, WI
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
They do a nice job there.
They do a nice job there.
Mike H., Service Manager from Metro Ford of Madison responded on 06/04/2018

Thank you!


KK
KATHERINE K.
Poynette, WI
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Great work on my Mustang
The team at Metro quickly addressed a problem with my Mustang and let me take a loaner car as well. Very impressed with entire experience.
Mike H., Service Manager from Metro Ford of Madison responded on 05/31/2018

Thank you Katherine!


LL
LINDSAY L.
Madison, WI
Ford Escape
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/30/2018 Category: Service
Alignment or balance issue as result of service
We brought our car in to have the brake pads replaced and now have to take it back because of a possible alignment or balance issue. I’m dissatisfied that a new problem was created and have to waste my time to take the car back in.
Mike H., Service Manager from Metro Ford of Madison responded on 06/05/2018

The issue was related to the uneven waer on the front tire. Customer was aware that the vehicle needed tires and an alignment. Concern was not related to the brake repair.


DR
DIANE R.
Madison, WI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Excellent Service - Like it always is !!
Helpful Friendly Efficient service - they never disappoint !
Mike H., Service Manager from Metro Ford of Madison responded on 05/30/2018

Thank you Diane!

SS
SCOTT S.
Sun Prairie, WI
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
oil change
They always do a great job.
Mike H., Service Manager from Metro Ford of Madison responded on 05/30/2018

Thank you Scott!