Metro Ford of Madison


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2604 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
93% Would Recommend
Latest Review 1 day ago
GREGORY G. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Metro Review"
Excellent
Vehicle: Ford Escape
Category: Service
Service Date: 10/27/2017
Review Created: 11/19/2017 12:13 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/20/2017

Thank you Gregory!

PHYLLIS B. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful"
Good
Vehicle: Ford Escape
Category: Service
Service Date: 11/02/2017
Review Created: 11/18/2017 04:50 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/20/2017

Thank you Phyllis!

WILLIAM P. on 11/17/2017
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"Great service"
They squeezed me in on short notice. Best service ever. Thank you!
Vehicle: Ford Fiesta
Category: Service
Service Date: 10/31/2017
Review Created: 11/17/2017 08:05 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/20/2017

Thank you William!

DAN S. on 11/17/2017
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"Good service"
Efficient with good service
Vehicle: Ford F-150
Category: Service
Service Date: 10/31/2017
Review Created: 11/17/2017 04:21 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/20/2017

Thank you Dan!

WENDY K. on 11/17/2017
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"Awesome"
Love going in and having work done, always friendly & courteous!!
Vehicle: Ford Escape
Category: Service
Service Date: 11/01/2017
Review Created: 11/17/2017 03:37 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/20/2017

Thank you Wendy! We appreciate it1

LEE L. on 11/17/2017
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"Review"
The service was quick and the shuttle driver was friendly.
Vehicle: Ford Focus
Category: Service
Service Date: 10/31/2017
Review Created: 11/17/2017 01:47 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/17/2017

Thank you Lee! 

SARAH J. on 11/17/2017
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"Great Experience"
Called day of to get a quick fix and it was done by lunch time. Ford provided a ride to and from work. Great customer experience!
Vehicle: Ford Edge
Category: Service
Service Date: 11/02/2017
Review Created: 11/17/2017 01:30 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/17/2017

Thank you Sarah! 

ORVILLE F. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change rotate tires"
good fast service
Vehicle: Ford Escape
Category: Service
Service Date: 11/01/2017
Review Created: 11/17/2017 05:47 AM
Mike H., Service Manager at Metro Ford of Madison responded on 11/17/2017

Thank you Orville!

SCOTT S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Good service friendly people"
Always do good work
Vehicle: Ford Focus
Category: Service
Service Date: 10/30/2017
Review Created: 11/16/2017 04:31 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/17/2017

Thank you Scott!

KATLYN C. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Victoria did an amazing job helping me find the perfect car.
Vehicle: Ford Fusion
Category: Sales
Sales Date: 10/28/2017
Review Created: 11/16/2017 01:07 PM
MARCIA J. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistently excellent service."
Went in for an oil change. Always excellent service. always very courteous. If there's a problem, can get it fixed while in for the oil change. Saves me a lot of trouble and inconvenience--which I greatly appreciate.
Vehicle: Ford Escape
Category: Service
Service Date: 10/27/2017
Review Created: 11/11/2017 09:44 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/13/2017

Thank you Marcia!

JAMES N. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ford F150 "
You always do a good job in fixing whatever needs to be done. Always fast efficient service.
Vehicle: Ford F-150
Category: Service
Service Date: 10/26/2017
Review Created: 11/11/2017 06:17 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/13/2017

Thank you James!

JAMES Y. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Went smoothly with no problems.
Vehicle: Ford Escape
Category: Service
Service Date: 10/25/2017
Review Created: 11/09/2017 08:30 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/10/2017

Thank you James!

SIBYL C. on 11/09/2017
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"Service "
As always, great people that I deal with. Always treat me like I'm a member of the family. Wouldn't dream of dealing with ant other dealer, either for purchase or service. Michelle is great!
Vehicle: Mercury Milan
Category: Service
Service Date: 10/25/2017
Review Created: 11/09/2017 04:32 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/10/2017

Thank you Sibyl! We greatly appreciate it. 

DOUGLAS V. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and Friendly"
I am very pleased with my service and the staff.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 10/25/2017
Review Created: 11/09/2017 03:47 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/10/2017

Thank you Doug! 

STEVE M. on 11/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick, prompt, pleasant, efficient customer service. Curousity rides which make the process very user friendly. Do not need to involved coworkers when getting my oil change."
Enjoy working with my customer service rep. Understands what I am looking for which leads to a good experience.
Vehicle: Ford F-150
Category: Service
Service Date: 10/24/2017
Review Created: 11/08/2017 04:08 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/09/2017

Thank you Steve! 

KAYLEN H. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service "
Service advisors are always friendly and helpful.
Vehicle: Ford C-Max Hybrid
Category: Service
Service Date: 10/19/2017
Review Created: 11/04/2017 04:10 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/06/2017

Thank you Kaylen! 

KAREN L. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer satisfaction"
Great customer service.
Vehicle: Ford Explorer
Category: Service
Service Date: 10/19/2017
Review Created: 11/04/2017 09:11 AM
Mike H., Service Manager at Metro Ford of Madison responded on 11/06/2017

Thank you Karen! 

LIZABETH K. on 11/03/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Came out with more problems then it went in with. Took 4 days because they didn't have anybody to lol at it when I was told it would take one day "
Poor
Vehicle: Ford Focus
Category: Service
Service Date: 10/17/2017
Review Created: 11/03/2017 11:53 AM
Mike H., Service Manager at Metro Ford of Madison responded on 11/06/2017

It came in with a transmission problem. When the vehicle was picked up after repairs the brakes were squeaking. This was not in any way related to the transmission repairs but we did correct the squeaking concern at no charge anyway. 

KENNETH D. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very smart Techs"
I like the techs


I like techs who know what your problems are!
Vehicle: Ford Fusion
Category: Service
Service Date: 10/18/2017
Review Created: 11/02/2017 06:48 PM
Mike H., Service Manager at Metro Ford of Madison responded on 11/03/2017

Thank you Kenneth!

Displaying Review 1 - 20 of 2604 in total