Metro Ford of Madison


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2701 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
93% Would Recommend
Latest Review 1 day ago
BRIAN B. on 02/18/2018
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"Great Experience with David and Team"
Recently bought a 2018 Explorer from these guys using the online process. From the first contact we had until I drove the vehicle off of the lot, they were straight-forward and made the process easy for me. I am pleased with the vehicle as well as what I paid for it. Will definitely buy our next Ford at Metro Ford of Madison.
Vehicle: Ford Explorer
Category: Sales
Sales Date: 01/27/2018
Review Created: 02/18/2018 12:28 PM
BRIAN T. on 02/17/2018
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"Tire Repair"
I came in to get my tire pressure checked & when a problem was noted I was taken in right at that time & fixed with no issues.
Vehicle: Ford Escape
Category: Service
Service Date: 02/01/2018
Review Created: 02/17/2018 04:09 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/19/2018

Thank you Brian! 

LAURIE S. on 02/17/2018
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"Best Ford Dealer in Madison "
This is by far the best Ford dealership Service Department in the Madison area. They have gone the extra mile to assure that my car is running safely. My car has had service at two other Ford dealers in Madison and none can compare with the care, consideration and cost of Metro Ford.
I highly recommend them!
Vehicle: Ford Fusion
Category: Service
Service Date: 02/02/2018
Review Created: 02/17/2018 04:08 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/19/2018

Thank you Laurie! We greatly appreciate it! 

BRIANNE G. on 02/16/2018
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"Excellent customer service"
Metro Ford was extremely friendly and communicated well throughout the process of getting my vehicle serviced. They even offered to drop me off somewhere while I waited!
Vehicle: Ford Focus
Category: Service
Service Date: 01/31/2018
Review Created: 02/16/2018 05:28 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/19/2018

Thank you Brianne! 

MARVIN K. on 02/16/2018
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"Fat service fixed the first time. "
We had a rear wiper motor go out. I took my escape in and they fixed right the first time. The service was fast.
Vehicle: Ford Escape
Category: Service
Service Date: 01/30/2018
Review Created: 02/16/2018 04:36 AM
Mike H., Service Manager at Metro Ford of Madison responded on 02/16/2018

Thank you Marvin!

STEVEN G. on 02/15/2018
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"Always great to me."
Always great service, and honest.
Vehicle: Ford Fusion
Category: Service
Service Date: 01/30/2018
Review Created: 02/15/2018 05:06 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/16/2018

Thank you Steven! That's our goal. 

RICHARD C. on 02/15/2018
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"Was able to get into shop quickly"
Very good service
Vehicle: Ford Transit Cargo Van
Category: Service
Service Date: 01/31/2018
Review Created: 02/15/2018 04:44 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/16/2018

Thank you Richard! We appreciate it! 

JANINE R. on 02/12/2018
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"Michelle Hill treats us like royalty"
Happy with the service.
Vehicle: Ford Escape
Category: Service
Service Date: 12/18/2017
Review Created: 02/12/2018 05:22 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/13/2018

Thank you Janine !

KAYLEN H. on 02/12/2018
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"Oil Change "
Metro Ford provided prompt service, the staff is friendly and helpful.
Vehicle: Ford C-Max Hybrid
Category: Service
Service Date: 01/25/2018
Review Created: 02/12/2018 10:15 AM
Mike H., Service Manager at Metro Ford of Madison responded on 02/12/2018

Thank you Kaylen!

STEVE L. on 02/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service experience. "
One little issue which was fixed within a day.
Vehicle: Lincoln MKX
Category: Service
Service Date: 01/26/2018
Review Created: 02/12/2018 03:53 AM
Mike H., Service Manager at Metro Ford of Madison responded on 02/12/2018

Thank you Steve!

LARRY C. on 02/09/2018
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"Convenient service"
Quick in and out service for oil change and tire rotation.
Vehicle: Ford Escape
Category: Service
Service Date: 01/24/2018
Review Created: 02/09/2018 04:33 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/12/2018

Thank you Larry!

SCOTT B. on 02/09/2018
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"Great customer service"
Mark is always kind and courteous. Extremely knowledgeable, and always treats me with respect.
Vehicle: Mercury Milan
Category: Service
Service Date: 01/25/2018
Review Created: 02/09/2018 04:07 PM
JAMES K. on 02/09/2018
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"quick in and out-"
expeditious service-
Vehicle: Ford Edge
Category: Service
Service Date: 01/24/2018
Review Created: 02/09/2018 06:56 AM
Mike H., Service Manager at Metro Ford of Madison responded on 02/09/2018

Thank you James!

STEVE R. on 02/09/2018
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"yay Ford."
that is all.
Vehicle: Ford Focus
Category: Service
Service Date: 01/23/2018
Review Created: 02/09/2018 04:19 AM
Mike H., Service Manager at Metro Ford of Madison responded on 02/09/2018

Thank you Steve! 

MARK F. on 02/08/2018
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"Friendly service"
Thorough explanation
Vehicle: Ford Explorer
Category: Service
Service Date: 01/23/2018
Review Created: 02/08/2018 01:14 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/08/2018

Thank you Mark! 

TIMOTHY S. on 02/08/2018
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"Watching out for my safety "
In for a routine oil change and vehicle inspection. A dangerous condition was discovered, discussed and repaired.
Vehicle: Ford Super Duty F-250 SRW
Category: Service
Service Date: 01/23/2018
Review Created: 02/08/2018 12:18 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/08/2018

Thank you Tim! We appreciate it! 

KATHLEEN S. on 02/05/2018
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"Oil change"
Easy to schedule. In and out in an hour.
Vehicle: Ford Edge
Category: Service
Service Date: 01/19/2018
Review Created: 02/05/2018 03:20 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/06/2018

Thank you Kathleen!

JOSHUA K. on 02/01/2018
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"Oil change"
Oil change Always friendly and excellent they always make time for me without a appointment
Vehicle: Ford Focus
Category: Service
Service Date: 01/17/2018
Review Created: 02/01/2018 06:06 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/02/2018

Thank you Joshua! 

DAVID B. on 02/01/2018
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"Fixed tire"
Quick repair of tire with slow leak.
Vehicle: Lincoln MKS
Category: Service
Service Date: 01/17/2018
Review Created: 02/01/2018 05:09 PM
Mike H., Service Manager at Metro Ford of Madison responded on 02/02/2018

Thank you David! 

DUANE D. on 02/01/2018
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"I have been a Ford Customer for many years, and have always dealt with a Ford Dealership. "
My last 3 vehicles have been leased, and other than a "recall" item, I have not had any mechanical
problems with any of them. Service department personnel have always done an excellent job.
Hope to continue our relationship for many more years.
Vehicle: Ford Escape
Category: Service
Service Date: 01/16/2018
Review Created: 02/01/2018 05:55 AM
Mike H., Service Manager at Metro Ford of Madison responded on 02/01/2018

Thank you Duane! We appreciate it!

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