Metro Ford of Madison


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

2767 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
93% Would Recommend
Latest Review about 5 hours ago
JOHN S. on 04/21/2018
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"Fast performance of the oil change."
Excellent service Team!
Vehicle: Ford Focus
Category: Service
Service Date: 04/04/2018
Review Created: 04/21/2018 10:38 PM
SARAH K. on 04/19/2018
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"Friendliness, Competence and Fair Prices "
Metro Ford has earned my trust over several years. The Service Department staff clearly and accurately say what will be done, pricing and wait time. They provide accommodations for rides and/or use of a car when possible. The waiting area is comfortable.
Vehicle: Ford Escape
Category: Service
Service Date: 04/04/2018
Review Created: 04/19/2018 02:35 PM
Mike H., Service Manager at Metro Ford of Madison responded on 04/20/2018

Thank you Sarah! We appreciate it!

KAREN R. on 04/19/2018
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"Friendly & Efficient "
The staff is friendly & helpful. Fast, thorough service and a comfortable waiting room. The curtousey shuttle service is great as well. It’s a pleasure to visit when work is needed on my vehicle.
Vehicle: Ford Focus
Category: Service
Service Date: 04/02/2018
Review Created: 04/19/2018 04:08 AM
Mike H., Service Manager at Metro Ford of Madison responded on 04/19/2018

Thank you Karen!

RICH M. on 04/17/2018
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"Good service"
Made the appointment online, and was able to get in when I needed to. The shuttle service is handy, and they were able to get the work done in the same day.
Vehicle: Ford Edge
Category: Service
Service Date: 04/02/2018
Review Created: 04/17/2018 03:53 PM
Mike H., Service Manager at Metro Ford of Madison responded on 04/18/2018

Thank you Rich!

SUE F. on 04/17/2018
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"Service department and sales department"
Awesome service as usual. Had opportunity to spend time with sales, just as helpful.
Vehicle: Ford Edge
Category: Service
Service Date: 03/31/2018
Review Created: 04/17/2018 02:20 PM
Mike H., Service Manager at Metro Ford of Madison responded on 04/18/2018

Thank you Sue! We appreciate it!

STEVE L. on 04/16/2018
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"Very good service experience. "
My service needs were met as expected.
Vehicle: Ford Edge
Category: Service
Service Date: 03/26/2018
Review Created: 04/16/2018 05:57 AM
Mike H., Service Manager at Metro Ford of Madison responded on 04/18/2018

Thank you Steve!

MATTHEW L. on 04/14/2018
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"Friendly, professional"
Thank you! Great service as always, and always willing to work with you.
Vehicle: Ford Focus
Category: Service
Service Date: 03/30/2018
Review Created: 04/14/2018 02:22 PM
Mike H., Service Manager at Metro Ford of Madison responded on 04/18/2018

Thank you Matthew!

ROGER J. on 04/14/2018
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"Detailing Mustang"
Great job detailing exterior of Mustang, looks great.
Vehicle: Ford Mustang
Category: Service
Service Date: 03/29/2018
Review Created: 04/14/2018 04:40 AM
Mike H., Service Manager at Metro Ford of Madison responded on 04/18/2018

Thank you Roger!

JILL R. on 04/13/2018
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"friendly"
the service is good and the people friendly
Vehicle: Ford Edge
Category: Service
Service Date: 03/28/2018
Review Created: 04/13/2018 06:55 PM
Mike H., Service Manager at Metro Ford of Madison responded on 04/18/2018

Thank you Jill!

TIM W. on 04/13/2018
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"FRIENDLY AND ALWAYS GET ME IN AT MY CONVENIENCE"
XX
Vehicle: Ford Expedition EL
Category: Service
Service Date: 03/26/2018
Review Created: 04/13/2018 02:15 PM
Mike H., Service Manager at Metro Ford of Madison responded on 04/18/2018

Thank you Tim!

SARA S. on 04/12/2018
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"Excellent service!"
Everyone in service was awesome!
Vehicle: Chevrolet HHR
Category: Service
Service Date: 03/28/2018
Review Created: 04/12/2018 02:09 PM
Mike H., Service Manager at Metro Ford of Madison responded on 04/12/2018

Thank you Sara!

DAVID Z. on 04/12/2018
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"Boosted service!"
Service was great!! Done got me a nice focus ST!!
Vehicle: Ford Focus
Category: Sales
Sales Date: 03/26/2018
Review Created: 04/12/2018 02:03 PM
RITA Z. on 04/11/2018
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"super"
How they really look over your vehicle to make sure everything is ok.
Very caring people.
Great service
Vehicle: Ford Escape
Category: Service
Service Date: 03/27/2018
Review Created: 04/11/2018 06:25 PM
JESICA H. on 04/09/2018
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"Easy to schedule"
Easy to schedule. Fast quality service.
Vehicle: Ford Explorer
Category: Service
Service Date: 03/23/2018
Review Created: 04/09/2018 07:42 AM
Mike H., Service Manager at Metro Ford of Madison responded on 04/09/2018

Thank you Jesica!

CHRIS Q. on 04/09/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Fair"
Service writer does NOT go over reports with customer. Also ... reports do not always correspond ... IE: One area it says my tires are ok but another area says tires are needing replacement. Not good ...
Vehicle: Ford Escape
Category: Service
Service Date: 03/23/2018
Review Created: 04/09/2018 06:13 AM
Mike H., Service Manager at Metro Ford of Madison responded on 04/19/2018

I apologize Chris. Normaly the advisors review every report card with guests. The tire tread depths can vary because we check them twice. Once with a machine and once manually. Depending on where they make each measurement the results will vary. We will work to do better in the future.  

MELISSA M. on 04/08/2018
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"Great service "
Very personable service. Did not feel pressured or pushed at all. Doug was very accommodating
Vehicle: Ford Explorer
Category: Sales
Sales Date: 03/19/2018
Review Created: 04/08/2018 04:55 PM
JAMES Y. on 04/06/2018
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"Oil Change"
Oil change went smooth and on time.
Vehicle: Ford Escape
Category: Service
Service Date: 03/22/2018
Review Created: 04/06/2018 09:27 PM
Mike H., Service Manager at Metro Ford of Madison responded on 04/08/2018

Thank you James!

ROBERT P. on 04/06/2018
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"Close to home & service. Get to look at new cars & trucks"
Mark always seems to be concerned with any problems with our vehicles. Is alwas nice to deal with, even when it was the your fault.
Vehicle: Ford F-150
Category: Service
Service Date: 03/21/2018
Review Created: 04/06/2018 11:27 AM
Mike H., Service Manager at Metro Ford of Madison responded on 04/06/2018

Thank you Robert!

MONICA L. on 04/05/2018
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"Quick and Communicative"
I dropped my car off in the afternoon so that it could be looked at the next morning. They called me that evening with my options because they had taken a look at my car early. This gave me extra time to make decisions and get back to them. The work was done quickly and correctly the following day.
Vehicle: Ford Focus
Category: Service
Service Date: 03/14/2018
Review Created: 04/05/2018 02:47 PM
Mike H., Service Manager at Metro Ford of Madison responded on 04/05/2018

Thank you Monica!

DIANE K. on 04/04/2018
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"Sales Personnel"
Doug Vesling is always a pleasure to work with. He does his best to make your auto purchase a pleasant experience.
Vehicle: Ford Escape
Category: Sales
Sales Date: 03/16/2018
Review Created: 04/04/2018 03:52 PM
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