Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

803 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 13 days ago

Reviews


JW
JAEMEE W.
Tucson, AZ
Mazda Mazda5
Verified Customer
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02/05/2019
Prompt, professional, fair price
Got my tire fixed and oil changed. My two kids age 2 and 5 were with me. Office staff was super kind, offered the kids candy. They had it all done in less than an hour and very fair price. Plan to use them to regularly service my car.

Verified Customer
Tucson, AZ
Jeep Liberty
Verified Customer
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01/25/2019
A long time customer
Have taken my vehicle to Milex for many years now and have never been disappointed with the service. Work done well and done when promised. Keep up the Good Work.

KL
Katie L.
Tucson, AZ
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Katie said they are fast, friendly and honest. They don't pressure their customers but give them advice as to when to have something repaired.
This review was collected via phone interview by Customer Research Inc.

FM
Fred M.
Tucson, AZ
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Fred said the customer service was amazing. He said the guy who works at the counter is amazing to work with. He said they are flexible which he enjoys. He said the only complaint he has is that the coffee machine doesn't work.
This review was collected via phone interview by Customer Research Inc.

LR
Lori R.
Tucson, AZ
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Lori said the service was great.
This review was collected via phone interview by Customer Research Inc.

CC
Christie C.
Tucson, AZ
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Christie said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

CC
Cameron C.
Tucson, AZ
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Cameron said they provided everything he asked for.
This review was collected via phone interview by Customer Research Inc.

SF
Sydney F.
Tucson, AZ
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Sydney said the staff were nice, courteous, and they're honest. They could have taken advantage of the repair but they were upfront. It's a great place to go to.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Tucson, AZ
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
David said the staff was efficient, and didn't try to sell him unnecessary things.
This review was collected via phone interview by Customer Research Inc.

KS
Kathy S.
Tucson, AZ
Lincoln MKZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Kathy said that they are polite and treated her fairly.
This review was collected via phone interview by Customer Research Inc.

JK
Jouy K.
Tucson, AZ
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Jouy said everything was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

TH
Tim H.
Tucson, AZ
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Prompt service
Easy to make appointment, prompt service, helpful answers to all my questions. No sales pressure. Courteous, friendly service. I would recommend Milex without hesitation

JR
James R.
Tucson, AZ
Chrysler PT Cruiser
Verified Customer
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11/02/2018
Great Service
I have taken my car in to different shops for the same problem over the last three years. Each time they diagnosed the problem as something different. Each time the problem seemed to be fixed. Each time the problem came back two or three weeks later. The diagnosis Milex made seemed the most logical. It must have been too labor intensive for the other shops. I have high hopes the problem has been fixed once and for all. If not, there is a two year guarantee on the work.

Verified Customer
Tucson, AZ
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2018
Something is very wrong here
I have been a customer here for years and I am sad to now give the new management a very poor rating. There has been significant employee turnover of management/front office/technicians, which always sends up a red flag in my book.
After getting a standard oil change, I was told in writing that there are multiple issues with my car - all struts need replaced, cracking belts, brake fluid flush, etc. All to the tune of over $1,800. I actually went online and looked up my car history through my Milex account and was amazed to see they were trying to get me to pay over $1,200 for struts that the same shop (different manager) had replaced with new ones less than 2 years ago! I took my car to another service shop and was told none of the written estimates were needed, my car was fine!
Also, when paying for my oil change, I was informed that if I paid by credit card there was a new surcharge of 4%!!! What kind of business tacks on a 4% surcharge to the customer? Dan would be sad to see what this once great, reliable, trustworthy business has now become. I won't be going back.

DG
Daniel G.
Tucson, AZ
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Fast Accurate and Dependable
As always Milex has come through again. Fixed our A/C and found mysterious problem and fixed power steering all within a couple of hours and under their original budget cost estimate. Thanks again for a couple of jobs well done. Dan Green

ES
Eugenia S.
Tucson, AZ
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Eugenia said the employees were honest, reasonable and competent. An issue came up and the employees bent over backwards to fix it, and she appreciated it.
This review was collected via phone interview by Customer Research Inc.

FS
Felicita S.
Tucson, AZ
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Felicita said they are always good to her and their price is reasonable.
This review was collected via phone interview by Customer Research Inc.

CE
Carla E.
Arizona
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Carla said the people there are awesome.
This review was collected via phone interview by Customer Research Inc.

CC
Christie C.
Tucson, AZ
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Christie said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NA
Nancy A.
Tucson, AZ
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Brake replacement
I liked the service and especially the people I dealt with at Milex, including Carla and the guy in charge (I think his name was Don). I also have had my Ford Mustang in recently for an oil change and was happy with the service then as well.

Displaying Review 1 - 20 of 803 in total