I brought my Mercedes in for two things, check out inoperative ac and a pulsating in brakes. They charged my ac and said one of three three things were wrong with the air conditioner, but couldn’t tell me exactly what-still charge me $120.00 for that useless information. On the brakes, they quoted me 1,900.00 + to repair brakes (includes two diagnostic tests, brakes and ac). I passed on this expense and took it to another mechanic. All I needed was new rotors on the rear. The previous owner of this car replaced all shoes and the front rotors with the last 60 days. Total cost for said repair, $220.00. It appears that they (Monterey Auto never really checked the brakes, they relied on my comments and assumed everything needed to be replaced). I walked out with $325.00 less in my pocket and still had the same problems I walked into the door with.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
