As we strive to provide excellent service to all our customers no mater "how much" or little they have spent. Unfortunaly this particular day was my childrens (Parents night) at their school, as any parent knows they start very early and are almost impossible to make on time for anyone that works.
And as our insurnce only covers our employees on premises, there were liabilty issues with asking one of our employees to assist. I do not know what the towing issues were that made this customer feel she could not have the vehicle towed. But we did offer sending a tow truck. Which as customer stated was not an option for her. We regret her inconvience. And offer our apologies in this matter.