Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

349 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 6 days ago

Reviews


CI
Carrie I.
Muncie, IN
Audi S5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Carrie said the service was great and the people were great.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/24/2018

Thank you Carrie!


JD
Joyce D.
Selma, IN
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Joyce said she's been with this facility for 20 years and has recommended them to others.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/24/2018

Thank you Joyce!


HJ
Hellen J.
Alexandria, IN
Jaguar XK8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Hellen said she had a great experience.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/24/2018

Thanks Hellen!


LD
Larry D.
Muncie, IN
Volkswagen Jetta Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Larry said he has been going for years and the staff does a good job, they treated him right and if the mechanics found a problem they let him know first. He said the staff is prompt, he is happy with them and he has no complaints.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/24/2018

Thanks Larry!


JA
James A.
Muncie, IN
Mercedes-Benz 500SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
James said everything he has asked the business to do, they have done for him. They are fair and reasonable with their pricing. They told him what they were going to do before they did it. What they are not able to do they are straight up with him, and will tell him. He appreciates their honesty, and how they can simplify the explanation of the service.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/13/2018

Thanks James!


JE
John E.
Muncie, IN
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Professional, dependable, honest service, always ( for us, 28 years!)
We have been coming Imported Auto for 28 years. The reason...they have always provided outstanding, dependable, candid service. Their superlative service speaks for itself!
Jerry N. from Muncie Imports and Classics responded on 09/10/2018

Thanks John always a pleasure!


BC
Barb C.
Muncie, IN
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Barb said the business employees were very nice. Then went out of their way to be helpful and went a step beyond what they had to do.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/06/2018

Thank you Barb!


DS
Debbie S.
Yorktown, IN
INFINITI EX35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Good Manners!
So nice doing business with Muncie Imports & Classics! Everyone who interacted with me was friendly and polite, making direct eye contact & even shaking my hand! I take that as a sign of real quality people doing real quality work.
Jerry N. from Muncie Imports and Classics responded on 09/13/2018

Thank you Debbie!


JP
Joan P.
Muncie, IN
FIAT 500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Regular service
Great job! Always very helpful. Thanks.
Jerry N. from Muncie Imports and Classics responded on 09/13/2018

Thanks Joan!


DG
David G.
Hartford City, IN
Honda Accord Sdn
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2018 Category: Service
David said he would use the business again and he would recommend them. There was nothing good or bad he said.
This review was collected via phone interview by Customer Research Inc.

SW
Shawn W.
Muncie, IN
BMW X1
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Shawn said that the place did what he asked.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 08/23/2018

Thanks Shawn!


RH
Ralph H.
Muncie, IN
Jaguar XF
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Ralph said the business always does a good job. The have a warranty if anything gets broken. They do quick work and he is very pleased.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 08/20/2018

Thanks Ralph!


MP
Melinda P.
Selma, IN
Volvo XC90
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Melinda said, she would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 09/13/2018

Thank you Melinda!


RT
Robin T.
Anderson, IN
Jaguar XJ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Robin said this business was patient and fair, even though they could not repair her vehicle. They allowed her to keep her vehicle there without charging for storage. The mechanic, Chuck, is really good and he kept her well informed.
This review was collected via phone interview by Customer Research Inc.

VW
Vickie W.
Muncie, IN
Buick Encore
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Vickie said this business was friendly and did a good job. They went above and beyond what she needed. This facility is a great place to have her vehicle worked on.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 08/13/2018

Thanks Vickie!


TH
Thomas H.
Muncie, IN
Jaguar XJ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Thomas said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 08/13/2018

Thank you!


RS
Robert S.
Placerville, CA
Jaguar
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Dashtop refurbishing for 1969 Jaguar XKE
The dash top I sent to Muncie was completely cracked and torn apart. It really looked like junk. It came back perfect for about $500 less than quoted in California. This is a rare piece, not available new anywhere and now it looks like new.
Jerry N. from Muncie Imports and Classics responded on 08/07/2018

Thanks Robert!


GP
Gene P.
Eaton, IN
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Spoke with Janell. She said they always do a good job,
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 08/07/2018

Thank you!


JK
Joseph K.
Mount Airy, MD
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2018 Category: Service
Joseph said the service was done fast. The work was done right.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 08/07/2018

Thanks Joseph!


LP
Logan P.
Muncie, IN
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Logan said, this business is fast and easy.
This review was collected via phone interview by Customer Research Inc.
Jerry N. from Muncie Imports and Classics responded on 08/07/2018

Thanks Logan!