Muncie Imports and Classics


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

289 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 7 days ago
Julie F. on 11/14/2017
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Julie said the staff are always very friendly. They are up front about what her vehicle needs.
Vehicle: Volkswagen GTI
Category: Service
Service Date: 11/08/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Jerry N. at Muncie Imports and Classics responded on 11/17/2017

Thank you Julie!

Roy W. on 11/05/2017
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"Maintenance"
Dependability, promptness, expertise, and friendliness
Vehicle: Volkswagen New Beetle
Service Date: 10/30/2017
Review Created: 11/05/2017 04:16 PM
Jerry N. at Muncie Imports and Classics responded on 11/06/2017

Thank You Roy!

John E. on 11/04/2017
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"Fully professional and dependable"
For past 27 years, ever since we came to Muncie, we have gone to MIC for great service and advice. I will not take my 300Z to anyone else.
Vehicle: Nissan 300ZX
Service Date: 10/31/2017
Review Created: 11/04/2017 08:41 AM
Jerry N. at Muncie Imports and Classics responded on 11/06/2017

Thanks John!

Julie M. on 11/03/2017
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"Good Stuff"
Fair and reasonable price. Awesome business and client interaction
Vehicle: Mercedes-Benz ML320
Service Date: 11/01/2017
Review Created: 11/03/2017 05:04 AM
Jerry N. at Muncie Imports and Classics responded on 11/03/2017

Thank you Julie!

Susie G. on 10/31/2017
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"ZF Air Filters changed"
Done promptly upon my arrival. Thanks!
Vehicle: Jaguar XF
Service Date: 10/30/2017
Review Created: 10/31/2017 06:09 PM
Jerry N. at Muncie Imports and Classics responded on 11/01/2017

Thank you!

Shawn W. on 10/27/2017
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Shawn said the staff did everything he requested.
Vehicle: BMW X1
Category: Service
Service Date: 10/16/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Jerry N. at Muncie Imports and Classics responded on 11/06/2017

Thanks Shawn!

Horia D. on 10/20/2017
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"Outstanding quality "
Excellent service
Vehicle: Nissan Titan
Service Date: 10/18/2017
Review Created: 10/20/2017 08:14 PM
Jerry N. at Muncie Imports and Classics responded on 10/23/2017

Thank you!

Ron M. on 10/20/2017
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"Steering wheel alignment"
After having some engine work done on my BMW, I noticed that the steering wheel was off center. Neither I nor Muncie Imports knew when or how this happened. They had me bring the car back to them and fixed the problem at no charge.
Vehicle: BMW M3
Service Date: 09/20/2017
Review Created: 10/20/2017 07:40 AM
Jerry N. at Muncie Imports and Classics responded on 10/23/2017

Thanks Ron!

Mary J. on 10/18/2017
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"Visit it MIC"
Great,as usual. Attentive, friendly and prompt. Won't go anywhere else
Vehicle: Volkswagen New Beetle
Service Date: 10/16/2017
Review Created: 10/18/2017 07:31 AM
Jerry N. at Muncie Imports and Classics responded on 10/18/2017

Thanks again Mary a pleasure as always!

Lewis G. on 10/16/2017
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Lewis said he got a good response. The work was done properly and he got the vehicle back quickly. He was satisfied with the service.
Vehicle: Jaguar
Category: Service
Service Date: 10/06/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Jerry N. at Muncie Imports and Classics responded on 10/23/2017

Thanks Lewis!

Joan P. on 10/12/2017
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"I like to go to local business whenever possible."
Ease of scheduling an appointment, technicians do a very good job on service
Vehicle: FIAT 500
Service Date: 10/10/2017
Review Created: 10/12/2017 07:29 PM
Jerry N. at Muncie Imports and Classics responded on 10/13/2017

Thank You Joan!

Eleonore C. on 09/28/2017
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Eleonore said this business did a good job.
Vehicle: Volkswagen New Beetle Coupe
Category: Service
Service Date: 09/21/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Jerry N. at Muncie Imports and Classics responded on 10/03/2017

Thank You!

Jo Ann B. on 09/20/2017
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"customer recommendation, location, service"
So far I am satisfied with the service I received. Parts and service.
Vehicle: Volvo S80
Service Date: 09/18/2017
Review Created: 09/20/2017 05:05 AM
Jerry N. at Muncie Imports and Classics responded on 09/20/2017

Thanks Jo Ann!

Susie F. on 09/15/2017
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"location and people are great"
in just few hours they were able to detect the problem and fix it. nice
Vehicle: Audi A6
Service Date: 09/14/2017
Review Created: 09/15/2017 04:56 AM
Jerry N. at Muncie Imports and Classics responded on 09/15/2017

Thank you Susie!

Roy W. on 09/13/2017
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"Convenience, quality of service, friendliness, care"
I had winterizing service and also a rear headlight replaced. In the process, I was told of the need to consider getting a new battery, as mine is 4 years old. There was no pressure. Just concern that I consider replacing the battery. The car was clean when I left. Ran smoothly. The service was completed in timely fashion. Everyone was clear, direct, and friendly. I can't imagine a better place to take one's car for maintenance and service. I have been taking my car to Muncie Imports and Classics for decades. I wouldn't go anyplace else!
Vehicle: Volkswagen New Beetle
Service Date: 09/08/2017
Review Created: 09/13/2017 07:02 PM
Jerry N. at Muncie Imports and Classics responded on 09/14/2017

Thanks Roy always a pleasure!

Bill E. on 09/11/2017
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Bill said the business did a good job.
Vehicle: Mercedes-Benz E500
Category: Service
Service Date: 09/01/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Jerry N. at Muncie Imports and Classics responded on 09/13/2017

Thanks Bill!

Dennis S. on 08/31/2017
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Dennis said he enjoyed this business. The service manager was very knowledgeable and they helped him out.
Vehicle: Jaguar
Category: Service
Service Date: 08/29/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
Jerry N. at Muncie Imports and Classics responded on 09/11/2017

Thanks Dennis!

George S. on 08/30/2017
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"Helpedme out on several occasions with no charge for their service"
Scheduled routine maintenance and it was done efficiently. No one was nearly as friendly on this visit as they had been at earlier visits when I stopped by for some minor assistance. I sort of wrote it off to a busy day, but it would help if various people who customers encounter would seem to appreciate that we were coming in for service.
Vehicle: Mercedes-Benz C350
Service Date: 08/28/2017
Review Created: 08/30/2017 07:39 AM
Jerry N. at Muncie Imports and Classics responded on 08/30/2017

I Apologize if you weren't greeted and treated in a friendly and professional manner that all our customers deserve to be treated! We strive to treat our customers in the best way possible and don't feel having a busy day is a excuse to be treated in any other way! 

Ian O. on 08/30/2017
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Ian said the business did a great job and it was done in a timely manner.
Vehicle: Jaguar XKE
Category: Service
Service Date: 07/27/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Jerry N. at Muncie Imports and Classics responded on 10/23/2017

Thanks Ian!

Harry B. on 08/28/2017
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"E-Type seats"
I am quite pleased with the upholstered seats I received from Muncie Imports and classics. The quality of materials and workmanship rivals or exceeds that of the original product. I also consider that the entire deal was fairly priced. Not too inexpensive, yet priced certainly fairly and commensurate with the quality of upholstery that I received.
Vehicle: Jaguar
Service Date: 08/24/2017
Review Created: 08/28/2017 07:38 AM
Amy at Muncie Imports and Classics responded on 08/28/2017

Thanks Harry, so glad you are happy with your seats!
Thanks
Amy

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