Verified Customer
Hi Kimberly, there may be some confusion on your part. We did not waive the diagnostic fee for the client in front of you. He came in for a wheel alignment that we could not perform due to issues with his vehicle, so we did not charge him. You were informed of the diagnostic fee up front. We were very accommodating to you and your spirited young daughter. The brake diagnostic for your car included putting it on the lift, the wheels were taken off to thoroughly inspect the brakes, and the car was test driven. We found poor workmanship on the brake work from another shop. We offered to waive the brake diagnostic fee with the recommended brake repair, but you declined the repair. We were sympathetic of your situation and offered to also give you an additional 10% off. We also shared that the diagnostic would be credited toward the repair upon your return. We additionally made a recommendation on how to approach the other shop about the faulty brake repair they performed on your car the day before. We employ a single mom and can only imagine how difficult it can be at times. Unfortunately, we still have rent and payroll for the quality work that is performed. We are distressed that you have failed to direct your frustration toward the shop that charged you $200 for a faulty break repair. We hope you are able to find a resolution that meets your needs.