Murfreesboro Auto Repair Review from Jason W. on 10/10/2020

Jason W.
Murfreesboro, TN
Dodge Charger
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/10/2020 Category: Service
Jason said when he called to have his vehicle looked at, they told him to bring it up, he wasn't told it would be a $65 diagnostic fee. When he went to pick his vehicle up they gave him a quote of $1000 plus, he wanted 1 thing to be looked at, he was charged $65 and he paid this for nothing. For future reference they need to let customers know it's a charge instead of waiting until they pick up their vehicle to tell them.
Eric I., Owner Operator from Murfreesboro Auto Repair responded on 10/24/2020

Hi Jason, we are an advance mechanical shop and charge to diagnose problems on a vehicle. If you feel there was any misscommuncation we apologize. Standard practice with repair facilities that employ senior technicians is to charge a diagnostic fee. We peformed a supension diagnostic and are unable to control the broken components on your vehicle equaled greater then $1000. We understand that everyone is has a budget in mind, however we take safty and correct repair very seriously. We only provided an estimate for what we were asked to diagnose. We hope you find a facility that meets your repair requirements.