Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

707 Reviews

99% Would Recommend
Latest Review 25 days ago

Reviews


GW
GENE W.
Newbury Park, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018
Solid
Great service, honest, beyond competitive pricing!

BN
Brian N.
Thousand Oaks, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Brian said the service was great.
This review was collected via phone interview by Customer Research Inc.

SN
Sam N.
Agua Dulce, CA
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Sam said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AK
Alice K.
Thousand Oaks, CA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Alice said she was very pleased with the service at this business. The staff has always treated her well. The service has always been good. They even rotated her tires before she got a chance to ask them.
This review was collected via phone interview by Customer Research Inc.

GW
GENE W.
Newbury Park, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Great service
These guys are great, reliable! A+

DL
DEBBIE L.
Agoura Hills, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
NIEL IS THE BEST!
My family and I have been taking our cars to Niel for close to 15 years now. Simply the Best!
He knows everything there is to know about cars, but even more important than that.... is honest and so very kind.
I share his name with everyone I can and my family and I will never take our cars anywhere else!!!

BT
BRIAN T.
Thousand Oaks, CA
Chevrolet Volt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Quality, Value, and Honesty.
I hadn't been in Niel's for about 5 years since I moved away, and when I came in after moving back for an oil change, I was remembered!!! I have always felt absolutely comfortable taking my car into Niel's. Their business is successful and highly rated because they invest long term into each customer that walks through the door by genuinely taking care of them... Not by trying to squeeze every dollar out of every transaction. Quality, value, and honesty. Wins every time.

RG
RALPH G.
Newbury Park, CA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Great help in emergency
This last Saturday morning just hours before the shop would be closed for the WE, my car wouldn't start and I needed it for work on Monday. I had it towed to Niel's and they worked int in and turned it around quickly that day so I would have it for work. Very grateful.

Verified Customer
Thousand Oaks, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Fast, friendly, and honest!
Love this place. They are affordable and honest. I only recommend my friends and family to Neil’s!

JA
JOHN A.
Oak Park, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Excellent care!
I take both my car and my wife's car to Niel's. They do amazing work and provide thorough checks on the car. They also provide a great price and great customer service. I highly recommend them to anyone who needs car care.

AO
Alex O.
California
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2018 Category: Service
Alex said that the business mis-communicated with him on what the diagnosis of the vehicle was. He said that he would try to get a hold of the business and that the quote was not communicated to him. He says that the customer service was bad.
This review was collected via phone interview by Customer Research Inc.

AP
AMILCAR P.
Simi Valley, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Excellent service
Like always good service and fair price no pressure on recommendations for future repairs

KB
KENT B.
Thousand Oaks, CA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
efficient
Made appointment online. Showed up on time. They were ready. Got car in/out quickly.

DT
DANIELLE T.
Newbury Park, CA
Geo Tracker
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Honest and Fast Service
I’ve been going to Niel for a good 10 years now and he never disappoints. I trust him to give an honest diagnosis of the issues with my vehicles and he gets them back into good working order quickly. Most recently I had an issue with a catalytic converter in which they were able to replace it and pass smog within a day.

RD
REY D.
Thousand Oaks, CA
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Car service
Excelent service

JA
JENNIFER A.
Moorpark, CA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2018
Great service, great price
Everytime I've had my car at Neil's, I've been very happy with the service. Although it takes long than going to a jiffy lube or valvoline, the price and service is well worth the little extra time.

DT
Dominic T.
Ventura, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Dominic said the service was great and he had his vehicle back the same day.
This review was collected via phone interview by Customer Research Inc.

KR
Kathleen R.
Westlake Village, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Kathleen said the employees were really nice. They provided accommodating service. They took her vehicle in right away. She would have liked to have been provided an in depth explanation of her service.
This review was collected via phone interview by Customer Research Inc.

RK
Richard K.
Thousand Oaks, CA
Dodge Charger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2018 Category: Service
Richard said it was pretty good. There's a mark on the side of his vehicle. He stated he does not think it was there, and does not know if they'll take care of it. Overall they did a great job.
This review was collected via phone interview by Customer Research Inc.

KL
KARSTEN L.
Thousand Oaks, CA
Plymouth Prowler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Much appreciated service
Efficient, effective, fair service is what I want. Niel's gives that to me.

Displaying Review 1 - 20 of 707 in total