Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

680 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


AF
ALETA F.
Newbury Park, CA
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Satisfied client
I always enjoy great customer service. My concerns were addressed and the car is performing as it should. The job was done ahead of schedule. Nice!

KP
KARLA P.
Thousand Oaks, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
They are very nice.
They were very nice and made me feel very secure about what they were doing. I Highly recommend them.
They are very honest.

PV
Phillip V.
Thousand Oaks, CA
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Phillip said this business has good prices and great service.
This review was collected via phone interview by Customer Research Inc.

JP
JOHN P.
Thousand Oaks, CA
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
Faulty old age tire sensors...
The air pressure is fine, but the Tire Sensor Alert ! is on . Talked with Niel, the truck is a 2010. "Chances are this will be the first of 4 sensors for the wheels to fault." Instead of replacing one at a time Niel said "get them all replaced now, start with a clean slate." " Long run you'll save on the labor, and should one of the new ones go bad, we are covered."
Really great advice ! Thank you !

CW
CALEB W.
Thousand Oaks, CA
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Always great!
Neil and his team are so accommodating and helpful. These guys got me in for tires, brakes, and rotors and gave me best price in town! How do I know? I price shopped and these guys came through. I love the service I get here.

WC
William C.
Omak, WA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
William said the business was good and the staff helped him out.
This review was collected via phone interview by Customer Research Inc.

GW
GARY W.
Thousand Oaks, CA
Jaguar XJ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018
good work. Reliable
Good Work. Reliable and attentive

TT
Trevor T.
Westlake Village, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Trevor said the staff at this facility fixed his vehicle and it is working well.
This review was collected via phone interview by Customer Research Inc.

DR
DAVID R.
Newbury Park, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Regular Truck Maintenance
As usual Niel did a great job.

JM
JIM M.
Thousand Oaks, CA
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Service
I have been a customer of Neil's Auto service for several years.and have experienced only the most professional, expert service. I have had them service and repair several different vehicles over the years. His pricing has always been fair and his he has always made certain that the service and/or repairs are completed as quickly and professionally as possible. I would (and have) recommend Neil's Auto Service to anyone looking for honest, fair priced service or repairs.

JV
Jim V.
Newbury Park, CA
Lexus GX 460
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Spoke with Cindy. She said the owner was there for her, she brought her vehicle in with out any problems. When there was an issue she needed to be made aware of , he called her immediately before taking care of the problem.
This review was collected via phone interview by Customer Research Inc.

NJ
Nicole J.
Thousand Oaks, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Nicole said the service was very nice. Neil was very pleasant to work with. He was trustworthy.
This review was collected via phone interview by Customer Research Inc.

LG
Luis G.
Newbury Park, CA
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Luis said the staff was friendly, nice, and the quality of work is good.
This review was collected via phone interview by Customer Research Inc.

LS
Loren S.
Newbury Park, CA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Loren said they did everything he asked them to.
This review was collected via phone interview by Customer Research Inc.

SN
Sam N.
Santa Clarita, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Sam said the business is trustworthy. He said he drives 70 miles to visit this business.
This review was collected via phone interview by Customer Research Inc.

GW
GARY W.
Thousand Oaks, CA
Jaguar XJ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
Great work on a very difficult job.
I had three stripped lug nuts. These guys nailed it. Very good work.

GG
Gerson G.
Newbury Park, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Gerson said this business had good service.
This review was collected via phone interview by Customer Research Inc.

DJ
DALE J.
West Hills, CA
Mitsubishi Endeavor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
They are professionals!
I take my car here for maintenance and repair and they have never let me down. I trust Niel and when he says something needs repaired, I have no doubt it needs repair. I have been doing a lot of long distance traveling lately pulling a heavy trailer with my car, even though it is 10 years old, it never gives me trouble. I believe that is primarily because I take it to Niel to go through before every trip.

WS
Wilber S.
Northridge, CA
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2018 Category: Service
Wilber said he brought his vehicle in for service, but the brakes are still the same. They are still making a squeaking noise.
This review was collected via phone interview by Customer Research Inc.

MS
Maggie S.
Malibu, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Maggie said the staff members are fast, thorough and super helpful. If she needs a ride somewhere while her vehicle is being serviced, they are very accommodating .
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 680 in total