Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

696 Reviews

99% Would Recommend
Latest Review about 9 hours ago

Reviews


AP
AMILCAR P.
Simi Valley, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Excellent service
Like always good service and fair price no pressure on recommendations for future repairs

KB
KENT B.
Thousand Oaks, CA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
efficient
Made appointment online. Showed up on time. They were ready. Got car in/out quickly.

DT
DANIELLE T.
Newbury Park, CA
Geo Tracker
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Honest and Fast Service
I’ve been going to Niel for a good 10 years now and he never disappoints. I trust him to give an honest diagnosis of the issues with my vehicles and he gets them back into good working order quickly. Most recently I had an issue with a catalytic converter in which they were able to replace it and pass smog within a day.

RD
REY D.
Thousand Oaks, CA
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Car service
Excelent service

JA
JENNIFER A.
Moorpark, CA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2018
Great service, great price
Everytime I've had my car at Neil's, I've been very happy with the service. Although it takes long than going to a jiffy lube or valvoline, the price and service is well worth the little extra time.

DT
Dominic T.
Ventura, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Dominic said the service was great and he had his vehicle back the same day.
This review was collected via phone interview by Customer Research Inc.

KR
Kathleen R.
Westlake Village, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Kathleen said the employees were really nice. They provided accommodating service. They took her vehicle in right away. She would have liked to have been provided an in depth explanation of her service.
This review was collected via phone interview by Customer Research Inc.

RK
Richard K.
Thousand Oaks, CA
Dodge Charger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2018 Category: Service
Richard said it was pretty good. There's a mark on the side of his vehicle. He stated he does not think it was there, and does not know if they'll take care of it. Overall they did a great job.
This review was collected via phone interview by Customer Research Inc.

KL
KARSTEN L.
Thousand Oaks, CA
Plymouth Prowler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Much appreciated service
Efficient, effective, fair service is what I want. Niel's gives that to me.

KR
KIM R.
Agoura Hills, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Excellent as usual
Called the day before for morning appointment & Joe told me to bring car by around 9am. Showed up for alignment, tires rotated & balanced, and they were able to do it while I waited. Was there about an hour & twenty minutes. Eighty bucks later I was rolling down the 101 happy. Great service, affordable, no hassle.

TG
Terri G.
Thousand Oaks, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Terri said the business was really easy to make an appointment with. Her vehicle was fixed on time and all the staff was nice and she couldn't ask for any more.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Simi Valley, CA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Great service
Great service and diagnosis of problems

JP
JOHN P.
Thousand Oaks, CA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Niel and his team of mechanics are excellent !
Brought the truck in for servicing, first thing early Saturday morning.
Niel was not there yet, but one of the team was. Immediately he pulled up my file, took care of getting me signed in, an estimate, and projected time, with a phone call.
It all may sound very simple, but things sometime happen. If it does, you get a call. This time everything checked out. A OK !
Our youngest daughter was right ! "Niel's Auto Service" is the Best !!

SK
Susie K.
Thousand Oaks, CA
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Susie said that this business provides an excellent service. She would highly recommend them.
This review was collected via phone interview by Customer Research Inc.

SM
SHIRLEY M.
Newbury Park, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Oil Change
They were highly recommended, re their honesty and service.

MS
Maggie S.
Malibu, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Maggie said they super-honest and fast at this business.
This review was collected via phone interview by Customer Research Inc.

AF
ALETA F.
Newbury Park, CA
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Satisfied client
I always enjoy great customer service. My concerns were addressed and the car is performing as it should. The job was done ahead of schedule. Nice!

KP
KARLA P.
Thousand Oaks, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
They are very nice.
They were very nice and made me feel very secure about what they were doing. I Highly recommend them.
They are very honest.

PV
Phillip V.
Thousand Oaks, CA
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Phillip said this business has good prices and great service.
This review was collected via phone interview by Customer Research Inc.

JP
JOHN P.
Thousand Oaks, CA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
Faulty old age tire sensors...
The air pressure is fine, but the Tire Sensor Alert ! is on . Talked with Niel, the truck is a 2010. "Chances are this will be the first of 4 sensors for the wheels to fault." Instead of replacing one at a time Niel said "get them all replaced now, start with a clean slate." " Long run you'll save on the labor, and should one of the new ones go bad, we are covered."
Really great advice ! Thank you !

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