Thank you for the feedback. We appreciate you seeing the value in what we do and be patient as we train up new staff and work on the phone system with Nordstrom's 2.0. Buisness is strong and we are working to match the need. We have had some wait times that are longer and we are working to fix that. Thank you for being a customer and caring to comment. Our records don't show them that long, but they are too long we know.