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Review for North Bay Imports
DAVID L. on 02/17/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad service"
Had a 2pm oil change schedule. Manager did not take my keys until 2:20 and did not bring my car in for service until 2:40. After my car was serviced, the tech pulled it out front. I then waited an additional 10 minutes before I asked to pay. I was told to go find Chris in order to pay who seemed more than annoyed when I found him. I would not go back to North Bay due to the terrible customer service.
Vehicle: Audi A4
Service Date: 02/15/2016
Review Created: 02/17/2016 06:27 PM
Chris G. at North Bay Imports responded on 02/18/2016

David is correct, he was on time for his appointment and we were backed up on the Holiday due to a technician being out that day. I take full responsibility for the slow turn around. We try to get scheduled work in and out in a timely fashion but this day we failed. We will work to improve our flow for future appointments. 
I apologize that we didn't meet your expectation.