Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

2194 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
90% Would Recommend
Latest Review 3 days ago

Reviews


DK
Donna K.
Cloquet, MN
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Donna said her experience was great. Every time she's been into the facility the staff have been extremely professional.
This review was collected via phone interview by Customer Research Inc.

AB
Anna B.
Duluth, MN
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Anna said this business did what they said they would do in the allotted amount of time.
This review was collected via phone interview by Customer Research Inc.

BK
Billie K.
Duluth, MN
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Billie said she came in for an oil change. The employees provided good customer service. They stuck to the time they said they would and did a good job.
This review was collected via phone interview by Customer Research Inc.

TM
Taylor M.
MN
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Taylor said when he checked his tires they were over inflated.
This review was collected via phone interview by Customer Research Inc.

AG
Andrew G.
Duluth, MN
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Andrew said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JS
JUSTIN S.
Duluth, MN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Awesome customer service!!
Always treated right. Friendly staff.
Joe S., BDC Manager from NorthStar Ford responded on 07/12/2018

Thank you for the review. We are pleased to hear you had a wonderful experience. Thank you for your business and we look forward to helping you in the future.

Joe Seppala
BDC Manager 
218-727-3673


BB
BOB B.
Duluth, MN
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Oil change
Excellent service
Joe S., BDC Manager from NorthStar Ford responded on 07/10/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


AJ
Adam J.
Duluth, MN
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Adam said his service could not have been better.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford responded on 07/12/2018

Thank you for the review. We are pleased to hear you had a wonderful experience. Thank you for your business and we look forward to helping you in the future.

Joe Seppala
BDC Manager 
218-727-3673


PL
PEGGY L.
Duluth, MN
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Service and people
Fast and curtious service and people, I was in and out in no time. Thank you!😀
Joe S., BDC Manager from NorthStar Ford responded on 07/10/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


DR
DAVID R.
Duluth, MN
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Sales
Outstanding help
We had a fantastic experience at NorthStar Ford! Ryan Carlson and his staff were extremely helpful and we appreciate everything he did for us!
Joe S., BDC Manager from NorthStar Ford responded on 07/10/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


Verified Customer
Duluth, MN
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Excellent service
Excellent, courteous service. Oil change and tire rotation took place without a hitch. Very satisfied.
Joe S., BDC Manager from NorthStar Ford responded on 07/10/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


RH
RON H.
Duluth, MN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Ford 150 new tires
Well done with scheduling, preparing me for length of time for installation, and getting the work done early.
Joe S., BDC Manager from NorthStar Ford responded on 07/10/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


SH
SHAWNA H.
Barnum, MN
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
In & Out
Came in for an Oil Change on my lunch break and expected to be driven back to work with by the shuttle. The mechanics asked if I would like to wait if they could get it in right away. I said yes and they were done and I was back to work in no time.
Joe S., BDC Manager from NorthStar Ford responded on 07/10/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


Verified Customer
Duluth, MN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018 Category: Sales
Great people, service
Everyone was very helpful. If they did not know the answer to a question we had they brought in someone that could. It can be very stressful to buy a new vehicle but they took some of the stress away. Great experience!
Joe S., BDC Manager from NorthStar Ford responded on 07/10/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


DC
DOUGLAS C.
Foxboro, WI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Sales
Purchase of a 2018 Escape.
Very nice people. Met and talked to multiple people. All friendly and very helpful. I believe I will like the ESCAPE.
Joe S., BDC Manager from NorthStar Ford responded on 07/10/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


RA
RANDOLPH A.
Hoyt Lakes, MN
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Quick Lube oil Change
Fast efficient service, didn't have wait tool long. Customer service help was excellent, friendly, helpful staff. Questions answered to satisfaction.
Joe S., BDC Manager from NorthStar Ford responded on 06/29/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


DM
DAVE M.
Shoreview, MN
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Service warrenty work
The dealership immediately got my broken down car in the shop and diagnosed the problem post haste. They completed the repairs and it was a recall.
Joe S., BDC Manager from NorthStar Ford responded on 06/29/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


DN
Danielle N.
Superior, WI
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018
They DO make it right!!
Below was my first review and I am writing a new review to update everyone that when we were finally able to connect and have a conversation of my concerns and wishes they were able to make it right and helped repair my Mom's truck to be safely road ready and showed their appreciation towards myself when they could see the frustration. It did take a few phone calls with Corey the sales manager and some conversations between him and Ryan the general manager but between the three of us we were able to get the issue resolved in a way that everyone was able to agree upon. I do greatly appreciate the time that they took to help resolve the issue and that once a verbal connection was made the "out of our hands" feeling turned into it "all of our hands" feeling.

We have been looking for a smaller size suv for my mother for quite some time and after someone referring us to NS ford because of their excellent customer service so I took a look and saw a ford escape on the website. After test driving and looking it we chose to get it after some talking and making them replace the cracked windshield that was right in the line of vision. As we were meeting with our sales man and went over that the suv has been inspected physically but not mechanically and would properly make turns, stop and go which would make it "road ready." Not even having it a month the strut broke through the wheel well and after making a few calls they would look at it, well about a week later they called us back stating that there was nothing that they could do and that was that. No compensation on getting a new car, just nothing at all now like it's our of our hands and its your problem now. So not only were they trying to sell us a "road ready" car with a broken windshield [after some research it is a law in Minnesota that no chip or crack can be in the line of sight going down the road and if it is you could get a ticket] but physically unsafe to drive due to the rust and strut not being able to safely make it down the road. We have left a few phone calls and have left a few messages and have been unsuccessful at receiving any phone calls back.

BC
BRADLEY C.
Cloquet, MN
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Oil Change
I got my oil changed on my 2017 Ford Fusion Titanium before heading on vacation and I also had my whole car looked over and NorthStar Ford did an Amazing job like always. So Thanks NorthStar Ford. Always a pleasure doing business with you.
Joe S., BDC Manager from NorthStar Ford responded on 06/27/2018

Thank you for your review Bradley!! I am glad to hear that you had a excellent experience here with our service department. We look forward to helping you on the sales and service side of the building.

Joe Seppala
BDC Manager 
218-727-3673


Verified Customer
Mountain Iron, MN
Ford Escape
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2018 Category: Service
Back up sensors
Always got good service in the past, but had my vehicle in for a repair that after the repair, still did not work correctly when picked up. We brought it back in only to be told WE must have been slightly hit where repaired, or we backed into something, and we would have to pay more for another repair! The vehicle was picked up and driven straight home into our driveway and NO WAY was hit or backed into I suppose I could say the same thing to them, that when driving it out of the shop, THEY backed into something. We left without antsy further repairs. We had paid enough. Argh!
Joe S., BDC Manager from NorthStar Ford responded on 06/25/2018

We are disappointed to read that your recent experience was not satisfactory. If you are open to discussing your issue in further detail, please contact our BDC Manager Joe Seppala at your earliest convenience so we can work towards a resolution.

Joe Seppala
BDC Manager 
218-216-6920