NorthStar Ford


Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

1900 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
90% Would Recommend
Latest Review about 6 hours ago
JOHANNA S. on 10/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very fast service"
My oil change was completed very quickly. I appreciate that the technician put a paper mat down because of the weather however, the paper mat was left on the floor. Maybe there was a change but my sticker reminder was not updated to reflect when my next oil change is due.
Vehicle: Ford F-150
Category: Service
Service Date: 10/03/2017
Review Created: 10/20/2017 04:07 PM
CRAIG S. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Check up"
Take care of the customer
Vehicle: Ford F-150
Category: Service
Service Date: 10/04/2017
Review Created: 10/20/2017 06:12 AM
Joe S., BDC Manager at NorthStar Ford responded on 10/20/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

GEORGE G. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service was excellent "
Easy ,convenient
Vehicle: Chevrolet Impala Limited
Category: Service
Service Date: 10/04/2017
Review Created: 10/19/2017 02:14 PM
Joe S., BDC Manager at NorthStar Ford responded on 10/20/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

Zach D. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Zach said the business did a good job, and he has no problems with them.
Category: Service
Service Date: 10/17/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager at NorthStar Ford responded on 10/20/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

DALE L. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Okay"
They did fine. However, I am not satisfied with product resolution.
Vehicle: Ford F-150
Category: Sales
Sales Date: 09/27/2017
Review Created: 10/18/2017 05:41 AM
Joe S., BDC Manager at NorthStar Ford responded on 10/20/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

DAVID R. on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
They know my vehicle
Vehicle: Ford Explorer
Category: Service
Service Date: 09/27/2017
Review Created: 10/16/2017 06:10 AM
Joe S., BDC Manager at NorthStar Ford responded on 10/16/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

AL O. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Lane service"
Aok
Vehicle: Mazda CX-5
Category: Service
Service Date: 09/21/2017
Review Created: 10/11/2017 11:01 AM
Joe S., BDC Manager at NorthStar Ford responded on 10/12/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

STEVEN P. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience"
I've bought several vehicles from NorthStar Ford and I have always had great service and a smooth experience. I highly recommend this auto dealer.
Vehicle: Ford F-150
Category: Sales
Sales Date: 08/29/2017
Review Created: 10/11/2017 10:22 AM
Joe S., BDC Manager at NorthStar Ford responded on 10/12/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

Hesup Y. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Hesup said this business had good prices on the engine oil she purchased. It was much cheaper than the official Volkswagen store. The staff was very kind.
Category: Service
Service Date: 10/10/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
TOM B. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"vehicle noise"
Dropped off vehicle and explained concern. They test drove vehicle, contacted me with diagnosis, and asked if they should proceed. Very professional method of business, I won't go anywhere else.
Vehicle: Ford F-150
Category: Service
Service Date: 09/20/2017
Review Created: 10/05/2017 02:08 PM
Joe S., BDC Manager at NorthStar Ford responded on 10/06/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

Robert S. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said the business was accommodating, they explained everything and the work was good.
Category: Service
Service Date: 10/04/2017
Review Created: 10/05/2017
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager at NorthStar Ford responded on 10/20/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

BRADLEY C. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2017 Ford Fusion Titanium "
My car went in for inspection due to an accident and NorthStar Ford did an Amazing job looking it all over to make sure the car was safe and ready to be on the road ahead. Great Job like always. Thank You.
Vehicle: Ford Fusion
Category: Service
Service Date: 09/19/2017
Review Created: 10/04/2017 06:25 PM
Joe S., BDC Manager at NorthStar Ford responded on 10/06/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

David M. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Deborah. She said the business got them right in and out with no problems. She likes the business very much.
Category: Service
Service Date: 10/02/2017
Review Created: 10/04/2017
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager at NorthStar Ford responded on 10/06/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

Fredrick M. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Fredrick said this business got him in and out quickly.
Category: Service
Service Date: 10/03/2017
Review Created: 10/04/2017
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager at NorthStar Ford responded on 10/06/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

Evelyn H. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Evelyn said the staff did a good job. She got exactly what she expected. Their rates are lower than other facilities. The prices were very reasonable. She wishes the Ford Motor Company was able to handle the recalls better. She is currently waiting for replacements for recalled parts.
Category: Service
Service Date: 10/02/2017
Review Created: 10/04/2017
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager at NorthStar Ford responded on 10/06/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

Tiffany M. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tiffany said the staff was courteous and she liked the experience she had with them.
Category: Service
Service Date: 09/30/2017
Review Created: 10/03/2017
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager at NorthStar Ford responded on 10/06/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

John K. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said the business is easy to work with, and fast.
Category: Service
Service Date: 09/30/2017
Review Created: 10/03/2017
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager at NorthStar Ford responded on 10/06/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

IAN B. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great price for oil change"
Fast service. Very pleasant to work with
Vehicle: Ford Fusion
Category: Service
Service Date: 09/15/2017
Review Created: 10/02/2017 06:09 AM
Joe S., BDC Manager at NorthStar Ford responded on 10/02/2017

Thank you for your review. Your feedback is greatly appreciated. Your business is important to us and we look forward to helping you in the future.

Joe Seppala
BDC Manager 
218-727-3673

CHRIS T. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Had my oil changes, I like being able to make an appointment"
Excellent service and follow up.
Vehicle: Ford Expedition EL
Category: Service
Service Date: 09/15/2017
Review Created: 09/30/2017 05:45 PM
Joe S., BDC Manager at NorthStar Ford responded on 10/02/2017

Thank you for your review. Your feedback is greatly appreciated. Your business is important to us and we look forward to helping you in the future.

Joe Seppala
BDC Manager 
218-727-3673

BRAD E. on 09/30/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor service "
Unbelievable how I was treated I'm surprised your still in business
Vehicle: Ram 1500
Category: Service
Service Date: 09/15/2017
Review Created: 09/30/2017 03:05 PM
Joe S., BDC Manager at NorthStar Ford responded on 10/02/2017

We are disappointed to read that your recent experience was not satisfactory. If you are open to discussing your issue in further detail, please contact our BDC Manager Joe Seppala at your earliest convenience so we can work towards a resolution.

Joe Seppala
BDC Manager 
218-727-3673

Displaying Review 1 - 20 of 1900 in total