Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

2335 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
90% Would Recommend
Latest Review 3 days ago

Reviews


WJ
WILLIAM J.
Duluth, MN
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Sales
nice people
great.

Verified Customer
Alborn, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Buying an Edge and picking it up
Very friendly staff. Willing to take as much time as we needed for any questions we had.

LH
LISA H.
Gordon, WI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Service
Wonderful to work with! Very accommodating!

MK
MICHAEL K.
Duluth, MN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Sales
Staff is friendly and listens to our concerns.If we have a problem and don't know how to get something working they are very happy to help!!
5 stars!!!! Michael and Jackie.

Verified Customer
Duluth, MN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Fast quality service
Our vehicle was very well taken care of. Fast quality service. The courtesy shuttle service is very nice.

KJ
KASEY J.
Biwabik, MN
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Efficient
Took half the time they quoted, fair price, polite

KZ
KELLY Z.
Ashland, WI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Friendly and Helpful Staff
Very friendly and helpful staff. Great experience from start to finish.

EK
ED K.
Duluth, MN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Washer Blades
Went for some new windshield washer blades. Mike took my car and had everything ready for me when I returned from an appointment. Fantastic service as usual.

Verified Customer
Mcgregor, MN
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2018 Category: Service
2028 f150
Second vechile purchased with them
Probably last

LA
LAWRENCE A.
Canyon, MN
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Quick oil change
It was faster than expected

CD
Charlie D.
Canyon, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Charlie said the business provided great service. The staff were courteous.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
David said he trusts the service the employees provided. They provided thorough service. The work was good.
This review was collected via phone interview by Customer Research Inc.

KS
Kenneth S.
Holyoke, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Spoke with Kenneth's wife. She said she likes it there.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Duluth, MN
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
New Tires
Scheduling my appointment was easy. When I arrived for my appointment, my car entered the service bay on schedule. They called me when it was finished. No surprises on the bill.

MB
MELODY B.
Duluth, MN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Ford Escape
Got in right away. Think all went well. Will know for sure after driving a while.
Joe S., BDC Manager from NorthStar Ford responded on 11/07/2018

Thank you for your review, we are pleased to hear that you had a great experience with us. We strive to exceed your expectations and would like to express our gratitude for your feedback.

Joe Seppala
BDC Manager 
218-727-3673

KG
Kyle G.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Kyle said the service the business has provided has been good so far.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford responded on 11/07/2018

Thank you for your review, we are pleased to hear that you had a great experience with us. We strive to exceed your expectations and would like to express our gratitude for your feedback.

Joe Seppala
BDC Manager 
218-727-3673

GL
Gordon L.
Duluth, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Spoke with Mabel. She said the service was not perfect.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford responded on 11/07/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it.

Joe Seppala
BDC Manager 
218-727-3673

MB
Matthew B.
Superior, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Matthew said the service at this business is excellent every time that he goes to this repair facility.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford responded on 11/07/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it.

Joe Seppala
BDC Manager 
218-727-3673

MK
Matt K.
Hermantown, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Matt said everything went well and there were no problems.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford responded on 11/07/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it.

Joe Seppala
BDC Manager 
218-727-3673

Verified Customer
Hibbing, MN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Service Review
Sent my recently purchased truck in for a couple accessories. The team at NorthStar Ford did a great job of lining everything up and being honest with the time frame for completion. They gave me a loaner for overnight and the entire process was quick and efficient. Great experience and I would definitely recommend them to my friends and family.
Joe S., BDC Manager from NorthStar Ford responded on 11/07/2018

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it.

Joe Seppala
BDC Manager 
218-727-3673