Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

2140 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
90% Would Recommend
Latest Review about 2 hours ago

Reviews


Anonymous avatar
Verified Customer
Duluth, MN
Ford Escape
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Oil change and tire rotation
As always, the service was done as scheduled, efficiently,and carefully!

DM
DAVID M.
Duluth, MN
Ford Explorer
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Passenger Grab Handle
The only warranty item we have encountered on our Explorer is a loose passenger grab handle. Visit 1 resulted in a 4 hour appointment to take the overhead liner down. Visit 2 (The 4 hr one) ended with a need for a clip but to hold the screw. That has to come from Texas. Hopefully visit 3 will resolve a simple problem. Otherwise the people are friendly and the new remodel looks nice.

BB
BRADLEY B.
Hibbing, MN
GMC Acadia
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2018 Category: Sales
Took forever... damaged the car didn’t say anything...
Took car in for “simple” seat belt repair... 3.5 hours later they were done. Found out they took door apart trying to repair god-knows-what, not what we came in for and damaged the plastic panel in car - didn’t say a word. Rotated tires I’m properly... no cross on either front or back. When I reported the damage on the panel I was was told by the adviser we would get a call from him - never happened!
Joe S., BDC Manager from NorthStar Ford

Thank you for the review Bradley. Clearly our goal is not to disappoint you; we strive to provide an excellent experience for all of our customers. Please call me at your earliest convenience at (218)216-6920 to discuss the details in the review above. Again, thank you for the review. With your help, we can continue to improve. 

Joe Seppala
BDC Manager 
218-727-3673


RL
RONALD L.
Duluth, MN
Ford Edge
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Sales
Automated survey
The sales staff was great and my wife is very pleased with her vehicle. The automated surveys however that repeatedly come to my email are extremely obnoxious given the fact that I rated the first one excellent I continue to receive them and it is very annoying
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


Anonymous avatar
Verified Customer
Superior, WI
Ford Focus
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Great job
My car was repaired quickly with different options to choose from. They gave me options to drive while my car was being worked on. And importantly they got the job done fast!
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


JM
JANET M.
Sturgeon Lake, MN
Chrysler Sebring
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Janet M.
I really appreciate the speedy turnaround.
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


CG
CARLOS G.
Hermantown, MN
Ford Escape
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great service
The service is great. Fast and affordable!
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


SL
STARLET L.
Sandstone, MN
Ford F-150
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Bought two vehicles and we are doing my regular services for the vehicles there
The Reps that are taking care of our vehicles changing oil rotating tires everyone is very courteous and friendly we will be back
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


HR
Hailey R.
Hermantown, MN
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Hailey said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


Anonymous avatar
Verified Customer
MN
Ford Focus
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Quick lane
The guys at quick lane are always friendly and the service is fast.
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


LL
LINDSAY L.
Moose Lake, MN
Ford Escape
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Sales
Great experience
The staff at Northstar Ford were great. I had an awesome overall experience, especially since it was my first vehicle purchase.
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


Anonymous avatar
Verified Customer
Roanoke, VA
Ford Taurus
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/10/2018 Category: Service
Didnt complete work
Wanted MyKey setting removed and they said they did all they could do and never seen anything like it. Then i said give me a FOB installed and that costed 250. Not recommended and prices are high.
Joe S., BDC Manager from NorthStar Ford

Caleb, we are disappointed to read that your recent experience was not satisfactory. If you are open to discussing your issue in further detail, please contact our BDC Manager Joe Seppala at your earliest convenience so we can work towards a resolution.

Joe Seppala
BDC Manager 
218-727-3673


RM
ROBERT M.
Solon Springs, WI
Dodge Journey
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
polite, technically proficient ,got us in and out quickly with no appointment
polite, technically proficient,got us in and out quickly without an appointment
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


JM
JOSHUA M.
Duluth, MN
Ford F-150
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Awesome experience
Would recommend Northstar Ford to everyone!
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


CL
Cheyrl L.
Saginaw, MN
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Cheyrl said the staff were great. They got her in on time, which was earlier than her appointment. They were very friendly, and did a great job.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


AA
Anna A.
Duluth, MN
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018 Category: Service
Anna said she asked to take a look at the bolt that was to be replaced but she was told either they would replace it or she was stuck wit it. She felt that it could have been handled better but it all worked out for the best.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


ML
Mary L.
Duluth, MN
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Mary said she was happy with the service. The employees got her in right away and did a really good job.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


RH
ROB H.
Duluth, MN
Ford Fusion
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Great
Really great
Joe S., BDC Manager from NorthStar Ford

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


WG
Wallace G.
Proctor, MN
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Wallace said he likes the job this facility does.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673


RN
Robert N.
Hermantown, MN
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Robert said the salesman was very polite.
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager from NorthStar Ford

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673