NorthStar Ford


Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

1937 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
90% Would Recommend
Latest Review 3 days ago
PHYLLIS N. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"early appointment"
I love your new hours. I was able to get in and get out before my usual time that I leave for work.
Vehicle: Ford Fusion
Category: Service
Service Date: 11/02/2017
Review Created: 11/18/2017 07:25 AM
Joe S., BDC Manager at NorthStar Ford responded on 11/20/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it.


Joe Seppala
BDC Manager 
218-727-3673

STEVEN L. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2017 FORD EDGE"
Great friendly service and explanation of the car and options
Vehicle: Ford Edge
Category: Sales
Sales Date: 10/31/2017
Review Created: 11/17/2017 06:52 AM
Joe S., BDC Manager at NorthStar Ford responded on 11/20/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

CINDY A. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service and vehicle knowledge are outstanding!"
The entire staff is extremely polite and pleasant. Sales associates are very knowledgeable and equipped with answers to all vehicle questions asked.
Vehicle: Ford Escape
Category: Sales
Sales Date: 10/24/2017
Review Created: 11/16/2017 07:29 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/20/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

JUSTIN S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always great service!!
Vehicle: Dodge Durango
Category: Service
Service Date: 10/31/2017
Review Created: 11/16/2017 01:22 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/20/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

JEFFREY C. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Thanks to everyone for taking care of my service needs this trip. Everyone did a great job!
Vehicle: Ford Super Duty F-250
Category: Service
Service Date: 10/17/2017
Review Created: 11/16/2017 11:55 AM
Joe S., BDC Manager at NorthStar Ford responded on 11/20/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

CHRISTINE Z. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick Lane"
Took the amount of time that they said it would
Vehicle: Ford Escape
Category: Service
Service Date: 10/30/2017
Review Created: 11/14/2017 06:08 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/15/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

BRADLEY C. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2017 Ford Fusion Titanium"
I had my winter tires put on here and had a good service experience like always. So Thanks Northstar Ford Duluth.
Vehicle: Ford Fusion
Category: Service
Service Date: 10/30/2017
Review Created: 11/14/2017 03:16 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/15/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

ARTHUR G. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"sales experience "
Friendly and not pushy. Relaxed atmosphere and flexible.
Vehicle: Ford F-150
Category: Service
Service Date: 10/23/2017
Review Created: 11/13/2017 07:38 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/14/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

CHARLES B. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly knowledgeable "
Great experience
Vehicle: Ford Escape
Category: Sales
Sales Date: 10/17/2017
Review Created: 11/13/2017 01:02 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/14/2017

Your review is greatly appreciated. We enjoy hearing feedback from our customers and thank you for your business we really do appreciate it.


Joe Seppala
BDC Manager 
218-727-3673

KAREN G. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service!"
We are so happy with our Ford escape!! We have family moving here and they will be taking their escapes there as well!
Vehicle: Ford Escape
Category: Service
Service Date: 10/26/2017
Review Created: 11/10/2017 04:41 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/13/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

DONNA M. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Friendly and efficient
Vehicle: Ford Explorer
Category: Service
Service Date: 10/25/2017
Review Created: 11/09/2017 06:16 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/13/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

WALTER S. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly and effecient. "
I had 4 tires installed and the price was fair and the work was completed much quicker than I expected.
Vehicle: Ford Edge
Category: Service
Service Date: 10/25/2017
Review Created: 11/09/2017 06:12 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/13/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

PATRICK S. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Northstar Ford. "
Convenient location and friendly staff.
Vehicle: Ford Escape
Category: Sales
Sales Date: 10/23/2017
Review Created: 11/08/2017 02:01 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/13/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

RODRICK G. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rod"
Quick, fair and efficient.
Vehicle: Honda Civic Sdn
Category: Service
Service Date: 10/23/2017
Review Created: 11/08/2017 01:33 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/13/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

MICHAEL O. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The attitude of the staff was wonderful"
I made an appointment for a repair and my truck was repaired promptly and was notified when it was ready.Was impressed with the customer service which to me makes all the difference between using a business going forward.
Vehicle: Ford F-150
Category: Service
Service Date: 10/23/2017
Review Created: 11/08/2017 02:44 AM
Joe S., BDC Manager at NorthStar Ford responded on 11/08/2017

Thank you for the review Michael, we really do appreciate it. I am glad to hear you received the service you needed promptly and we look forward to doing business with you in the future. 

Joe Seppala
BDC Manager 
218-727-3673

Wayne K. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Wayne said the service was done pretty quickly.
Category: Service
Service Date: 11/06/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager at NorthStar Ford responded on 11/13/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673
BECKY L. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall repair"
I had an issue with daughters drivers seatbelt and the service department was able to get her vehicle in and repaired right away
Vehicle: Ford Escape
Category: Service
Service Date: 10/20/2017
Review Created: 11/04/2017 02:52 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/06/2017

Thank you for your review Becky, we are pleased to hear that you have had a great experience with us. We strive to exceed your expectations and would like to express our gratitude for your feedback.

Joe Seppala
BDC Manager 
218-727-3673
ROB H. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: Ford Fusion
Category: Service
Service Date: 10/20/2017
Review Created: 11/04/2017 02:24 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/06/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

RONALD G. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient and experienced "
Great service - by the dealer - for the same price as the second rate shops.
Vehicle: Ford Escape
Category: Service
Service Date: 10/17/2017
Review Created: 11/04/2017 01:21 PM
Joe S., BDC Manager at NorthStar Ford responded on 11/06/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

Ashley S. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ashley said it was good service at a good price.
Category: Service
Service Date: 11/02/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
Joe S., BDC Manager at NorthStar Ford responded on 11/13/2017

Thank you for the review. We pride ourselves in providing the best experience for both our sales and service customers. Thank you for your business, we really do appreciate it. 

Joe Seppala
BDC Manager 
218-727-3673

Displaying Review 1 - 20 of 1937 in total