Overview

Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

2437 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
90% Would Recommend
Latest Review about 5 hours ago

Reviews


DJ
DOUGLAS J.
Duluth, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Good service and finished in a timely manner. Nice person running the operation.
I stopped in for some service without an appoinment and was taken care of in a good manor all the way around. It took a little extra time but that was to be expected, It went good. Thanks for the fine service.

NM
NANCY M.
Cloquet, MN
Nissan Rogue Select
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great Service!
Great customer service! And fast!

Verified Customer
Duluth, MN
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Outstanding work
The best place I've been to that had free coffee, TV and great lounge area to relax while they get their hands dirty! You made this customer happy FOR LIFE!

GJ
GLORIA J.
Silver Bay, MN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
A good place to go to multi-task during your wait
Shopping is nearby, and if shopping isn't necessary one can find comfortable areas to work as well.

CS
CHARLES S.
Duluth, MN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Good place to go
Took care of me!

TO
TRACY O.
Minong, WI
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
Good service and friendly
I got a starter put in and the undercoat. They work around my schedule and gave me a car. They were helpful. I do have to call and ask about the seat and wheel cover not turning on with the starter. Like he said.

Verified Customer
Hermantown, MN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
maintenance
customer service topshelf

HS
Hannah S.
Saginaw, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Hannah said the service was good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Duluth, MN
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great Service
Very professional staff. Great to deal with

Verified Customer
Duluth, MN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Service
They are very helpful and explains everything they have done.

JL
JESSICA L.
Kettle River, MN
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Sales
Another new lease
Dan was awesome. He got me in a new lease, and I am beyond excited.

KJ
Katherine J.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Katherine said Carlos and the employees were awesome. They took her vehicle in right away. They took care of her service needs. They provided great work. They took her vehicle in when asked.
This review was collected via phone interview by Customer Research Inc.

KM
KEVIN M.
Duluth, MN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Friendly and expert service
I like this place... I'm the kind of person who prefers to change my own oil, but when I'm in a pinch or don't have a place to do it, I bring it here. I always check the filter, pan, and oil levels after service and they've always been spot on. Thanks!

SS
STEVE S.
Duluth, MN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Awesome
Sweet

BB
BOB B.
Duluth, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Oil change and rotation
Excellent service

BC
BRADLEY C.
Cloquet, MN
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
2017 Ford Fusion Titanium
I got my tire repaired in a timely manner. So thanks NorthStar Ford for a great experience. Great doing business.

JP
JODIE P.
Danbury, WI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Sales
Great Service
Thanks Mike. Serena loves her new escape.

Verified Customer
Saginaw, MN
Ford Expedition EL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2019 Category: Service
Appointment scheduled but didn’t have parts available
I came in for an oil change and the oil pan cover & shield were not secured properly on when done. A few days later they fell off when I was driving. Called, took over a week to get a response. Told to come in to get them put on (parts ordered) and a recall item taken care of. They fixed the recall item but parts from oil pan/shield had not been ordered. I now have to go back again to have this done.

TH
THOMAS H.
Gilbert, MN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Service
I went to NorthStar and spoke with Matt Coy about installing a front license plate bracket. Matt himself installed it in less than 15 minutes. VERY GOOD SERVICE!! I appreciated his commitment to his customers.

SG
Samuel G.
Hermantown, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Samuel said that the place is always good and timely.
This review was collected via phone interview by Customer Research Inc.