We installed a catalytic converter on this vehicle on 12/29/2012 with 163141 miles showing on the odometer. The vehicle was returned to us on 8/29/2014 with 191032 miles showing on the odometer to have the exhaust inspected for noise. The technician noted that there was a flange gasket leaking and that all of the hanger were broken, possibly from contact with a speed bump or something.An estimate was given to the customer and repairs were declined at this time. The customer then called late in the day on 9/18/2014 and stated that the exhaust had fallen off and wanted an estimate, the customer was told an estimate could not be given over the phone we would need to see the car again to determine if further damage may have been done.
We are sorry that the issue has come to this but the original repair was well out of the warranty period and the customer declined the repairs that would have saved them the further trouble.
establishment and always receive excellent
service and at the time I was scheduled