Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

257 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
100% Business Response
Latest Review 14 days ago

Reviews


PP
Patricia P.
Eureka, CA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Northwood
Always courteous, knowledgeable and great service. Thank you
WILL M. from Northwood Hyundai responded on 05/07/2019

Thank you for your survey.

Jeff


KJ
Kenn J.
Shasta Lake, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2019 Category: Service
Could use some more training on AC work.
Sorry guys, you are nice folks, but the work and lack of attention to detail speaks for itself... this was a costly failure to diagnose for me. In fact on my previous visit, I made an appointment weeks in advance, and as I was on my return trip home I got a call from you that there was a recall on my vehicle! I wish that had been checked while I was there.
WILL M. from Northwood Hyundai responded on 05/07/2019

Sorry Kenn, we still recommend you take your vehicle to a dealer in hot weather, maybe they can duplicate your concern.

Will


CS
Clara S.
Crescent City, CA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Good service
The five star rating speaks for itself...courtesy, professional service, expected wait time.
WILL M. from Northwood Hyundai responded on 05/03/2019

Thank you for your business, and your survey.

Jeff


JB
Jadine B.
Eureka, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019 Category: Service
New car trouble
Unfortunately my brand new car had a bad front axel. Luckily it had the Hyundai warranty, and was fixed for free.
However, I was very dismayed that it occurred in the first place.
WILL M. from Northwood Hyundai responded on 04/29/2019

Thank you for your survey.

Jeff


DL
Danette L.
Ferndale, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Recall service
The staff treats me with respect and that is important. They get the job done in a timely manner. Provide a comfortable waiting area and shuttle service if needed.
WILL M. from Northwood Hyundai responded on 04/25/2019

Thank you for your survey.


DW
David W.
Mckinleyville, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Vehicle Service
Brent and the service technician serviced my Hyundai in less than an hour which included a tire rotation. My vehicle has approximately 120,000 miles on it and has been serviced only at Northwood Hyundai where I purchased it.
WILL M. from Northwood Hyundai responded on 04/17/2019

Thank yopu for your business.

Brent


Verified Customer
Eureka, CA
2002 Hyundai Xg350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Excellent service
Everyone was courteous, attentive and helpful.
WILL M. from Northwood Hyundai responded on 04/17/2019

Thank you for your survey.

Brent


JE
June E.
Eureka, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Always the best
Always have prompt and courteous service at Northwood. Wouldn’t go anywhere else
WILL M. from Northwood Hyundai responded on 04/08/2019

Thank you for your survey.

Brent


MM
Melanie M.
Mckinleyville, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Outstanding Service
We always have an excellent experience when we have had any of our three Sonatas serviced.
WILL M. from Northwood Hyundai responded on 03/29/2019

Thank you for your survey.

Brent


JF
Janice F.
Ferndale, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
service
Everything went well even though I had a longer wait but that was explained to me before the service was performed.
WILL M. from Northwood Hyundai responded on 03/26/2019

Thank you for your survey.

Brent


MC
Michael C.
Eureka, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2019 Category: Service
Recall incomplete
Still love my Hyundai
WILL M. from Northwood Hyundai responded on 03/22/2019

Thank you for your business.

Brent


DM
Donna M.
Ferndale, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
My review
Everyone is friendly and helpful. Plus a comfortable place to stay while waiting for my car.
WILL M. from Northwood Hyundai responded on 03/12/2019

Thank you for your business.

Brent


JO
Julia O.
Eureka, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Very happy!
I love my Hyundai and have always received good service from Northwood.
WILL M. from Northwood Hyundai responded on 03/07/2019

Thank you for your survey.

Eric


Verified Customer
Eureka, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Consistent Excellence
Always a great experience. Quick, thorough and enjoyable.
WILL M. from Northwood Hyundai responded on 03/05/2019

Thank you for your business.

Will


Verified Customer
Mckinleyville, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Northwood
**
WILL M. from Northwood Hyundai responded on 03/05/2019

Thank you for your survey.

Brent


ES
Earlene S.
Eureka, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
this is my second Santa Fe Hyundai & they have serviced both of them.
I know the crew in the Service Dept personally and they do a good job for me. I have recommended the Hyundai to many people since & purchased my first one in 2011. This will probably be my last car to purchase as I am 82 years old, but I love my Santa Fe......
WILL M. from Northwood Hyundai responded on 03/01/2019

Thank you for your survey.

Brent


Verified Customer
Fortuna, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Excellent customer service
My advisor, Brent, always wears a smile and very attentive to questions/concerns regarding your vehicle.
WILL M. from Northwood Hyundai responded on 02/13/2019

Thank you for your survey.

Brent


DP
Denice P.
Eureka, CA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
They listen
I always feel like Mark and Brent listen to what I say. I also feel like they remember me. Good service!
WILL M. from Northwood Hyundai responded on 01/31/2019

Thank you for your business.

Brent


Verified Customer
Arcata, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Great service.
I have been a customer for over ten years!
WILL M. from Northwood Hyundai responded on 01/25/2019

Thank you for your business.

Mark


SC
Suzanna C.
Fortuna, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Oil change and recall
I got a call that my car was due for an oil change and I also had a recall notice. It was easy to schedule, easy to pull right in, and it was fast. Thank you!
WILL M. from Northwood Hyundai responded on 01/24/2019

Thank you for your survey.

Mark