ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
100% Business Response
Latest Review 3 days ago
Jeffery R. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
They were flexible regarding when I needed to bring in vehicle for recall repairs. Much appreciated!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/17/2017 06:22 AM
WILL M. at Northwood Hyundai responded on 10/17/2017

Thank you for your business, and the survey.

Mark

Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service is excellent. "
Twice we've been in a hurry to get our car back, and the employees are as accommodating as they can be. And everything gets done that we ask for.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/14/2017 06:20 PM
WILL M. at Northwood Hyundai responded on 10/16/2017

Thank you for the survey.

Mark

Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good customer service"
I am always confident they will provide quality service
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/06/2017 06:27 PM
WILL M. at Northwood Hyundai responded on 10/09/2017

Thank you for your business.

Will

Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I appreciated that a "free service job" was included in the parts recall appointment."
Excellent Service. I would suggest that in the future, if you want feedback like this, you don't force people to answer questions that they have to compose.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/06/2017 12:03 PM
WILL M. at Northwood Hyundai responded on 10/09/2017

Thank you for your business.

Mark

Verified Customer on 09/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Efficient"
Hard to say. The last time I had an unscheduled problem that would have taken ten minutes to check with the diagnostic link, I was told I couldn't be helped. This time I just drove in and got the distinct impression that they weren't happy with me. Unfortunately, I don't live in a city where there's a Hyundai dealer so I was forced to stop in when I was last in Eurkea. The service, while efficient was borderline rude. I will probably go to Eugene Oregon the next time I have to do something with my car's service. Never the less, I did get my question answered and they were able to record my mileage quickly.
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Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 09/30/2017 04:07 PM
WILL M. at Northwood Hyundai responded on 10/02/2017

Thank you for your survey.

Mark

Beverly C. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT LOCAL SERVICE"
I wanted to purchase a vehicle known to have a great service department. My first service makes me happy with my choice. Real people with great customer service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/29/2017 11:12 AM
WILL M. at Northwood Hyundai responded on 10/02/2017

Thank you for your survey.

Mark

Kahani S. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and, at the same time, attentive to customer needs. "
Listening, responding, acting....in an efficient, and at the same time, thoughtful manner.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 09/28/2017 10:36 AM
WILL M. at Northwood Hyundai responded on 09/29/2017

Thank you for your business.

Brent

Linda M. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Everyone was very efficient and nice.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/26/2017 09:35 PM
WILL M. at Northwood Hyundai responded on 09/27/2017

Thank you for your service.

Mark

VICTORIA D. on 09/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Like the Hyundias"
need to ask more questions on service
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/26/2017 01:12 PM
WILL M. at Northwood Hyundai responded on 09/28/2017

Thank you for your business.

Brent

Melanie M. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Done Right"
Northwood Chevrolet/ Hyundai Service Dept does things right. Grest service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/22/2017 09:49 AM
WILL M. at Northwood Hyundai responded on 09/22/2017

Thank you for your business.

Mark

Julia O. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful, fast, thorough, professional."
I'm exceptionally happy with my car and with the service I receive from Northwood.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 01:29 PM
WILL M. at Northwood Hyundai responded on 09/21/2017

Thank you for your business.

Mark

Rina B. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Northwood Great Service!"
Went in for an Oil Change came out with a Washed Car, Oil Change and Recall Work completed without having to ask. Thanks Northwood!!
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 08:32 AM
Jessica J. at Northwood Hyundai responded on 09/18/2017

Thank you for your survey.

Mark

Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They make you feel valued. "
it was routine maintenance, an oil change and tire rotation. But they looked My car over closely, and washed it. Dmitri, the dealership financial guy, was fixing my license plate frame as I came to collect the car. I felt like they cared about my car. And provided a good value.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/13/2017 10:03 AM
Jessica J. at Northwood Hyundai responded on 09/13/2017

Thank you for your survey. 
  
Mark

Verified Customer on 09/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"As oppossed to Butler Hyundai, in Medford Oregon, this service department was knowledgable, and did not perform its service by guesswork. "
The dealership was a positive experience. I would like the Corporation to stand by it's warranty
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 10:39 AM
WILL M. at Northwood Hyundai responded on 09/12/2017

Thank you for your business.

Brent

Verified Customer on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service"
No Comment
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/07/2017 04:45 PM
WILL M. at Northwood Hyundai responded on 09/08/2017

Thank you for your business.

Mark

Allayne P. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly, and they explain what they did"
I have been a patron for almost 15 years & have purchased 2 vehicles from them. They must be doing something right!!
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/07/2017 03:52 PM
WILL M. at Northwood Hyundai responded on 09/08/2017

Thank you for the survey.

Mark

Willy F. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they are very friendly, kind and patient even when the client is frustrated"
super
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/07/2017 10:08 AM
WILL M. at Northwood Hyundai responded on 09/07/2017

Thank you for your business.

Will

Verified Customer on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
My service handler was very nice and helpful. Excellent customer service.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/07/2017 09:55 AM
WILL M. at Northwood Hyundai responded on 09/07/2017

Thank you for your business.

Brent

GENEVIEVE W. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional, Quality Service"
The crew at Northwood always do a great job and this time Mark went above and beyond to make sure I was taken care of. I will continue to get my Hyundai serviced here even when it is no longer under warranty.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 09/05/2017 11:50 AM
WILL M. at Northwood Hyundai responded on 09/06/2017

Thank you for your business.

Mark

Verified Customer on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
Mark and Brent will treat you.right!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/01/2017 04:21 PM
WILL M. at Northwood Hyundai responded on 09/05/2017

Thank you for your survey.

Brent

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