ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
100% Business Response
Latest Review 8 days ago
Denice P. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Brent and Mark are always very helpful. I also like how clean the shop is.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/08/2017 09:43 AM
WILL M. at Northwood Hyundai responded on 12/11/2017

Thank you for your business.

Brent

Verified Customer on 12/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service personnel friendly "
Had eBay keyfobs programmed. Service department was friendly and courteous.
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/05/2017 11:14 AM
WILL M. at Northwood Hyundai responded on 12/06/2017

Thank you for your business.

Brent

Verified Customer on 11/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly, helpful customer service "
..
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 11/29/2017 10:54 AM
WILL M. at Northwood Hyundai responded on 11/30/2017

Thank you for your business.

Brent

ELIZABETH A. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Northwood"
Friendly and efficient
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/22/2017 10:02 AM
WILL M. at Northwood Hyundai responded on 11/22/2017

Thank you for your business.

Mark

Verified Customer on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
The service managers, Mark and Brent, are very helpful and pleasant.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/19/2017 04:08 PM
WILL M. at Northwood Hyundai responded on 11/20/2017

Thank you for your business.

Brent

Verified Customer on 11/16/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Wait time is excessive."
I have covered this in my previous comments.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 06:07 PM
WILL M. at Northwood Hyundai responded on 11/20/2017

Sorry for your concern, we would like to offer you your next LOF for free, sorry for the inconvenience.

Mark

Karen C. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regular check up"
Excellent work, very nice staff. Quick turn around.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 10:04 AM
WILL M. at Northwood Hyundai responded on 11/17/2017

Thank you for your business.

Mark

Ray N. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always complete on time"
Always finished on time for the agreed upon price. Nice service, nice people.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 09:54 AM
WILL M. at Northwood Hyundai responded on 11/15/2017

Thank you for your business.

Brent

David W. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Mark and Brent took good care of me as always.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/13/2017 08:58 AM
WILL M. at Northwood Hyundai responded on 11/14/2017

Thank you for your business.

Mark

Robert R. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They know us and give good service..what is not to like !!"
Our vehicle was serviced and they let us know when the service was completed on time.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 11:06 AM
WILL M. at Northwood Hyundai responded on 11/08/2017

Thank you for your business.

Brent

Marty S. on 10/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Professional"
Keep up the good work!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/22/2017 06:57 AM
WILL M. at Northwood Hyundai responded on 10/23/2017

Thank you for your business.

Mark

Jeffery R. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
They were flexible regarding when I needed to bring in vehicle for recall repairs. Much appreciated!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/17/2017 06:22 AM
WILL M. at Northwood Hyundai responded on 10/17/2017

Thank you for your business, and the survey.

Mark

Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service is excellent. "
Twice we've been in a hurry to get our car back, and the employees are as accommodating as they can be. And everything gets done that we ask for.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/14/2017 06:20 PM
WILL M. at Northwood Hyundai responded on 10/16/2017

Thank you for the survey.

Mark

Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good customer service"
I am always confident they will provide quality service
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/06/2017 06:27 PM
WILL M. at Northwood Hyundai responded on 10/09/2017

Thank you for your business.

Will

Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I appreciated that a "free service job" was included in the parts recall appointment."
Excellent Service. I would suggest that in the future, if you want feedback like this, you don't force people to answer questions that they have to compose.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/06/2017 12:03 PM
WILL M. at Northwood Hyundai responded on 10/09/2017

Thank you for your business.

Mark

Verified Customer on 09/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Efficient"
Hard to say. The last time I had an unscheduled problem that would have taken ten minutes to check with the diagnostic link, I was told I couldn't be helped. This time I just drove in and got the distinct impression that they weren't happy with me. Unfortunately, I don't live in a city where there's a Hyundai dealer so I was forced to stop in when I was last in Eurkea. The service, while efficient was borderline rude. I will probably go to Eugene Oregon the next time I have to do something with my car's service. Never the less, I did get my question answered and they were able to record my mileage quickly.
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Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 09/30/2017 04:07 PM
WILL M. at Northwood Hyundai responded on 10/02/2017

Thank you for your survey.

Mark

Beverly C. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT LOCAL SERVICE"
I wanted to purchase a vehicle known to have a great service department. My first service makes me happy with my choice. Real people with great customer service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/29/2017 11:12 AM
WILL M. at Northwood Hyundai responded on 10/02/2017

Thank you for your survey.

Mark

Kahani S. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and, at the same time, attentive to customer needs. "
Listening, responding, acting....in an efficient, and at the same time, thoughtful manner.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 09/28/2017 10:36 AM
WILL M. at Northwood Hyundai responded on 09/29/2017

Thank you for your business.

Brent

Linda M. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Everyone was very efficient and nice.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/26/2017 09:35 PM
WILL M. at Northwood Hyundai responded on 09/27/2017

Thank you for your service.

Mark

VICTORIA D. on 09/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Like the Hyundias"
need to ask more questions on service
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/26/2017 01:12 PM
WILL M. at Northwood Hyundai responded on 09/28/2017

Thank you for your business.

Brent

Displaying Review 1 - 20 of 145 in total