Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 276 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


JF
Janice F.
Ferndale, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
service
As usual my service experience was great. I was informed of how long the wait would be and told what would be done. comfortable waiting area and friendly staff.
WILL M. from Northwood Hyundai responded on 11/11/2019

Thank you for your survey.

Brent


KH
Katheleen H.
Mckinleyville, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Thanks Northwood
Everyone has been so nice. Feel like my car is well taken care of.
WILL M. from Northwood Hyundai responded on 11/08/2019

Thank you for your survey.

Jeff


GM
Gregory M.
Fortuna, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Great Service
The service was delivered on time and with very friendly staff.
WILL M. from Northwood Hyundai responded on 10/01/2019

Thank you for your survey.

Brent


JT
James T.
Ferndale, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Part of my team . .
Your service department listens and explains - I appreciate that very much as I am not an automotive person. I feel confident when my car is serviced by your team. I know when I drive out the door that the work has been done, that my questions are answered and that my car is road-worthy. Thank you! Sarah T.
WILL M. from Northwood Hyundai responded on 09/05/2019

Thank you for your business.

Jeff


NW
Nicole W.
Eureka, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Great Customer Service
Customer Service in Sales (Thanks Liz) was great while purchasing my car in 2016 and the Service Department has always been wonderful with my 2000 Sonata and 2016 Sonata. Definitely a great place to have your car serviced.
WILL M. from Northwood Hyundai responded on 08/28/2019

Thank you for your survey and your business.

Jeff


DW
David W.
Mckinleyville, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Service
On time
WILL M. from Northwood Hyundai responded on 08/28/2019

Thank you for your survey.

Brent


Verified Customer
Eureka, CA
2009 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/22/2019 Category: Service
Too slow and didn't get accomplished what I wanted done
Was disappointed in the service
WILL M. from Northwood Hyundai responded on 08/27/2019

Sorry we did not give you a good service experience.

Brent


LP
Lindsay P.
Arcata, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Efficient service
My first time getting my hyundai serviced here was a great and stress free experience. They were able to get my car done much quicker than anticipated and all my car's concerns were taken care of. I'm very pleased with their service.
WILL M. from Northwood Hyundai responded on 08/22/2019

Thank you for your survey.

Jeff


WF
Willy F.
Fortuna, CA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great service
Great service and personnel especially Brent
WILL M. from Northwood Hyundai responded on 08/19/2019

Thank you for your business.

Brent


JD
Jett D.
Wildomar, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
The main service desk helper is great
Keep up the good work
WILL M. from Northwood Hyundai responded on 08/08/2019

Thank you for your survey.

Jeff


SS
Shelly S.
Eureka, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Fabulous Service
Everyone is friendly and courteous! The work is completed in a timely fashion with minimal wait time!
WILL M. from Northwood Hyundai responded on 08/01/2019

Thank you for your business.

Will


Verified Customer
Blocksburg, CA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Oil change
Love the free car wash and service coupons.
WILL M. from Northwood Hyundai responded on 07/25/2019

Thank you for your business.

Brent


Verified Customer
Eureka, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Great service
Always prompt, great service!
WILL M. from Northwood Hyundai responded on 07/19/2019

Thank you for your survey.

Brent


KC
Kelly C.
Ferndale, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Local and Professional.
Everything was ready within an hour.
WILL M. from Northwood Hyundai responded on 07/08/2019

Thank you for your survey.

Brent


JF
Janice F.
Ferndale, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
excellent service
Very fast friendly service. They always tell me how long to expect and what needs to be done.
WILL M. from Northwood Hyundai responded on 07/08/2019

Thank you for your survey.

Jeff


PB
Patty B.
Arcata, CA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Service Dept.
I was very impressed with the cleanliness of the service department. Staff, Brent, was very Friendly, efficient and helped me right away.
WILL M. from Northwood Hyundai responded on 07/05/2019

Thank you for your survey.

Brent


KJ
Kenn J.
Shasta Lake, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Good job, timely performance
Did a great job and I appreciate the car wash too. Said it would take a couple of hours and that was pretty right on. They have a very spacious waiting area with good wifi and coffee, so I was able to sit at a table with my laptop and work from there until my car was ready... no loss in productivity!
WILL M. from Northwood Hyundai responded on 06/24/2019

Thank you for your survey.

Brent


JB
Jadine B.
Eureka, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
Fix it, or declare it a lemon!
I have had my new 2018 Sonata into the dealership to fix an issue three times, and still it is not fixed. I will have to bring it in again next week for the same issue. I am getting tired of playing this game.
WILL M. from Northwood Hyundai responded on 06/10/2019

Thank you for your survey, as soon as we hear from Hyundai we will call.


CB
Clarence B.
Eureka, CA
2008 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2019 Category: Service
zzz
zzz
WILL M. from Northwood Hyundai responded on 06/03/2019

Thank you for your business.

Jeff


PP
Patricia P.
Eureka, CA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Northwood
Always courteous, knowledgeable and great service. Thank you
WILL M. from Northwood Hyundai responded on 05/07/2019

Thank you for your survey.

Jeff