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O'brien Genesis Of Fort Myers

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(43 Reviews)
-100
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Score Details

5 stars
82%
4 stars
8%
3 stars
<1%
2 stars
2%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores™
4.7
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(239) 277-1222
No Business Hours Provided

Business Hours

* No Time Zone provided
2850 Colonial Blvd. Fort Myers, FL 33966
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O'brien Genesis Of Fort Myers' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(43 Reviews)
Write a Review
Recent Reviews
JF
gravatar
Joanne F.
Sanibel, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2021
So much trouble to schedule Genesis service
I am a snowbird. I purchased my Genesis G70 up north and have had it serviced @ OBrien. I cannot believe how difficult it is to do this. I have called and been told the only person who can schedule is not in. I have called and gotten no answer. Finally, I got through, talked to a very pleasant young man who scheduled me for service today. I asked if concierge service was possible since I live in Sanibel. After checking with his superior, I was told “yes”. It was scheduled for today at 9:00 AM. No one showed up to pick up the car or called to say they weren’t able to do it today. I waited all day and finally called about 5:00PM. The phone rang & rang without being answered. Since the car has to be driven 1500 miles back in the next few weeks, I guess I’ll try again tomorrow. If not, I guess I’ll have to call a dealer in Naples.
I love my Genesis but if it’s that difficult to schedule service, I’ll have to change brands.
Not Recommended
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