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O'Donnell's Repair West Inc

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(770 Reviews)
81
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
81
Net Promoter Score ®

Business Details

About

The difference is in how we approach your car care problem as we determine the solution. We commit our years of automotive repair experience to making your automotive problem our own.

Our committment includes:

Total honesty and competency.
Value delivered through the repair process.
Prompt service with no delays.
Convenient hours
The difference is in how we approach your car care problem as we determine the solution. We commit our years of automotive repair experience to making your automotive problem our own.

Our committment includes:

Total honesty and competency.
Value delivered through the repair process.
Prompt service with no delays.
Convenient hours of operation.
No technical jargon, intimidation or fear sales tactics. You'll like doing business with us.
Maintaining the latest technology required to repair and service the latest models.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(517) 646-2600

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (US & Canada)
1696 S Waverly Rd Lansing, MI 48917
O'Donnell's Repair West Inc's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(770 Reviews)

VO
Veronica O.
Lansing, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/23/2015
verified customer Verified Customer
Category: Service
Veronica said this business did not fix anything on her vehicle and she had to go to another mechanic. She would not recommend them to anybody due top reasons already stated.
Not Recommended
ROBERT O. from O'Donnell's Repair West Inc responded on 05/27/2015 08:43 AM

Veronica,

We apologize that you didn't find our suggested services satisfactory and that you decided to go to another facility for repair. Your statement, "they didn't fix anything" isn't accurate. You came to us to have your car diagnosed for rough running and the check engine light was on and you were overdue for an oil change. We performed an oil change. We also diagnosed your light as being on for a poor tune up, and evap system problem. We did so for half the original $85/hr estimate. We also gave you prices on repairs for the tune up, evap system service, and exhaust leak. All of these repair opportunities were declined. It is difficult to accept a poor review when we weren't given an opportunity to repair your vehicle.

Sincerely,
O'Donnell's Repair

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