Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2930 Reviews

ReScore Reviews™ (90)

ReScore
Overall Rating 4.4888917/5Overall Rating 4.4888917/5Overall Rating 4.4888917/5Overall Rating 4.4888917/5rating 4.4888917
Original
Overall Rating 2.30337/5Overall Rating 2.30337/5rating 2.30337rating 2.30337rating 2.30337
94% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


KL
Kriste L.
Chino, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Amazing Service
Bought from Riverside Hundai. Will never go back! Shouldn’t have Strayed from Romero! Service is amazing here Spencer is so nice and polite!!!
Tina K. from Ontario Hyundai responded on 04/25/2019

Thank you Kriste! We appriciate you and your time. Have a wonderful day and see you at your next service interval!

Tina King
Customer Experience Team
909.457.2779

ZB
Ziad B.
Ontario, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Friendly
Service advisor very helpful and professional
Tina K. from Ontario Hyundai responded on 04/25/2019

Thank you for the kind words! Have a wonderful day and see you at your next service interval!

Tina King
Customer Experience Team
909.457.2779

Verified Customer
Riverside, CA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Excellent customer service
I experience at Ontario Hyundai was excellent. I was satisfied with the help I received from the Service Advisor and any question regarding service repair that my vehicle need he knew exactly what was recommended for my vehicle. I will most definitely return to Ontario Hyundai.

Verified Customer
CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/24/2019 Category: Service
Service was great- but disappointed in false info
Purchased a certified vehicle in late 2018 from Ontario dealership. Came in to check battery- was told vehicle needed a new battery and wasn’t covered under warranty. However, at time of purchase, sales person said car had new battery and tires. Recent service revealed battery was the original one that came with car. Manager said nothing could be done, but offered a 10% reduction in price of new battery.

Service and staff were good, however was disappointed to discover that information given at time of purchase was false and that the branch couldn’t do more to remedy the situation.
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/24/2019

We apologize for the inconvenience and will address this matter with Daniel. 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

AT
Arthur T.
Fontana, CA
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
The place to come
This is one of the best Hyundai dealerships to come and have your car service
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/24/2019

Thank you for the excellent feedback, Arthur! We truly appreciate your business and look forward to seeing you during your next service interval. Have a wonderful afternoon! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

NP
Nancy P.
Fontana, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2019 Category: Service
Customer service
Communication is key especially internally.Do not patronize or talk down to customers.
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/24/2019

We apologize for the inconvenience. We will address this matter with Chelsea and contact you shortly. 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

Verified Customer
Ontario, CA
2015 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Great customer service
Everyone at Ontario Hyundai are great.
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/23/2019

Thank you for the five star review! We appreciate your business and hope you have a great evening!

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

LE
Laura E.
Upland, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Recent service visit.
The service advisor. Dan is always so helpful and patient. A pleasure to work with!!
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/23/2019

We are very pleased to hear Daniel provided excellent customer service! We truly appreciate your business and look forward to seeing you during your next service interval. Have a great evening! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

Verified Customer
Victorville, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Oil change
Great customer service
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/23/2019

Thank you for the five star review! We truly appreciate your business and look forward to seeing you during your next service interval. Have a wonderful evening! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

Verified Customer
Fontana, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Fantastic Customer Service
The customer service at this location is wonderful. Everybody is very helpful and very friendly. It is a pleasure to come in for service.
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/23/2019

Thank you for taking the time to provide excellent feedback! We are very pleased to hear our service team exceeds your expectations! We value your business and look forward to seeing you during your next service interval. Have a wonderful afternoon! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

Verified Customer
Glendora, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Fast Service
I like that I'm told the service may take about an hour and a half, but I'm out and ready to go in an hour.
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/23/2019

Thank you for the excellent feedback! We strive to provide efficient and reliable service. We appreciate your business and look forward to seeing you during your next service interval. Have a great afternoon! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

MS
Michael S.
Chino, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Great service
Thank you for the fast friendly service on my tucson. Chelsea is a wonderful knowledgeable people I've owned my tucson just about a year now and wasn't able to program my timeline to garage opener Chelsea showed my just what to do and bamm just like that it works real love the wonderful staff at Ontario Hyundai Mazda we take both of our vehicles there
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/23/2019

We are very pleased to hear Chelsea exceeded your expectations! Thank you for being a loyal customer and look forward to seeing you during your next service interval. Have a wonderful day! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

MR
Martha R.
Ontario, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Great service
Received great service, shuttle took me home (round trip) everthing was done promptly
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/22/2019

Thank you for the five star review! We truly appreciate your business and look forward to seeing you during your next service interval. Have a great evening! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

Verified Customer
Upland, CA
2010 Hyundai Genesis Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2019 Category: Service
Good service service
Service good as usual
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/22/2019

Thank you for taking the time to share your service experience with us. We strive to provide five star service and appreciate any feedback that would help us improve our customer experience. Have a wonderful evening! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

Verified Customer
Rialto, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2019 Category: Service
Review
Good
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/22/2019

Thank you for taking the time to share your service experience with us. We strive to provide five star service and appreciate any feedback that would help us improve our customer experience. Have a wonderful evening! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

OT
Omar T.
Fontana, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Prompt service by very professional staff.
Prompt service by very professional staff.
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/22/2019

Thank you for the five star review! We truly appreciate your business and hope you have a wonderful evening! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

Verified Customer
Ontario, CA
2018 Hyundai Ioniq Elec
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Great staff
Excellent customer service in the Service Department
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/22/2019

Thank you for the five star review! We truly appreciate your business and hope you have a wonderful afternoon! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

ML
Margo L.
Mira Loma, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Ontario Hyundai
Service is great! They care about the customer, Daniel is the best! As busy as they were he makes you feel that what they are doing for you is the only thing that matters.
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/22/2019

Thank you for taking the time to provide excellent feedback! We are very pleased to hear Daniel provided exceptional customer service! We value your business and hope you have a wonderful afternoon! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

Verified Customer
San Bernardino, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2019 Category: Service
Warrany seevice
Work was done in a timely manner and rental provided. Jorge was in constant communication
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/22/2019

We appreciate you taking the time to provide excellent feedback! We strive to provide efficient and reliable service! We value your business and look forward to seeing you during your next service interval. Have a great afternoon! 

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net

JC
Jaime C.
Ontario, CA
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019 Category: Service
Recommend
Close to residents
Jeanette O., Customer Experience Team from Ontario Hyundai responded on 04/22/2019

Thank you for the excellent review! We appreciate your business and look forward to seeing you during your next service interval. Have a great afternoon!

Jeanette Orozco
Customer Experience Team
909-457-2788
Jeanette@oremorautomotivegroup.net