Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

16 Reviews

94% Would Recommend
Latest Review almost 4 years ago

Reviews


JB
Jim B.
Lakewood, IL
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2014 Category: Service
Jim said his brother knows the owner and he trusts him.
This review was collected via phone interview by Customer Research Inc.

AS
ANGIE S.
Crystal Lake, IL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2014
great shop
Mileage at last visit is incorrectly documented as it is 88,585 at this moment. Otherwise, fabulous shop, honest employees. Highly recommend.

KM
KIMBERLY M.
Island Lake, IL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2014
Excellent Service!
Jim and his team go above and beyond with their service. I trust them completely with my vehicle.

CZ
Chris Z.
Crystal Lake, IL
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2014 Category: Service
Chris said he loves the staff at this business and their customer service is good.
This review was collected via phone interview by Customer Research Inc.

CW
CHRIS W.
Cary, IL
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2014
Friendly Service
Took my car there for an oil change.
Simple and fast service. Jimmy is great to work with.

DR
Doug R.
Algonquin, IL
Pontiac Solstice
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2014 Category: Service
Doug said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

CA
Chris A.
Illinois
BMW 530xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2014 Category: Service
Chris said he is very pleased with their performance.
This review was collected via phone interview by Customer Research Inc.

SQ
SHAMINA Q.
Crystal Lake, IL
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/22/2014
Average Service
It would have been helpful if the service team had attached a sticker to remind customer of when the next oil change is due.
Jim R., OWNER from Options Automotive responded on 09/23/2014

I am sorry we did not put a sticker on. We dont put stickers on the cars that keep track of oil changes in the dashboard. The dashbord oil change counter should have been reset. If you would like a sticker also i would be more thaen happy to print one for you.


RE
Robert E.
Lake In The Hills, IL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2014 Category: Service
Robert said Jim is good and honest.
This review was collected via phone interview by Customer Research Inc.

CZ
Chris Z.
Crystal Lake, IL
Infiniti G35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2014 Category: Service
Chris said he is happy with this business. It is a good facility and it has friendly customer service.
This review was collected via phone interview by Customer Research Inc.

SW
Scott W.
Cary, IL
Mercedes-Benz C240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2014 Category: Service
Scott said they did the work right the first time and there was a noise in his vehicle which they fixed for free. The price was reasonable and he really appreciated them driving him around. He can really trust these people and they are the greatest.
This review was collected via phone interview by Customer Research Inc.

DM
Dan M.
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2014 Category: Service
Dan said this business has fast, reliable service.
This review was collected via phone interview by Customer Research Inc.

JJ
JAMES J.
Lincoln LS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2014
Personal care
These guys give you personal care without hesitation. Always go here.

MK
Mike K.
Crystal Lake, IL
GMC Envoy XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2014 Category: Service
Mike said this business is good.
This review was collected via phone interview by Customer Research Inc.

GM
Greg M.
Lake In The Hills, IL
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2014 Category: Service
Greg said this business does a great job and his vehicle runs great.
This review was collected via phone interview by Customer Research Inc.

CA
Chris A.
Illinois
BMW 530xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2014 Category: Service
Chris said they were very efficient and he was happy with the service they provided.
This review was collected via phone interview by Customer Research Inc.

Displaying all 16 Review