Orr Hyundai is located in Texarkana, TX. Our Service technicians are here to assist with all of your vehicle maintenance needs, from routine oil changes to more serious repairs. Call us to schedule an appointment with our Award winning Service Department! We look forward to seeing you soon. Orr Hyundai is located in Texarkana, TX. Our Service technicians are here to assist with all of your vehicle maintenance needs, from routine oil changes to more serious repairs. Call us to schedule an appointment with our Award winning Service Department! We look forward to seeing you soon.
Here is why they deserve a perfect five-star rating across the board:
1. Five-Star Service (The Red-Carpet Treatment)
From the moment I pulled onto the service drive, I was greeted with a smile and a genuine willingness to help. Dealing with engine issues is incredibly stressful, but the service department immediately put my mind at ease. Hunter Tidwell was empathetic to my situation, efficient with the intake process, and made sure I wasn’t left stranded. The dealership respects your time and understands the disruption a vehicle in the shop causes to your daily life.
2. Five-Star Workmanship (Masterful Mechanics)
An engine is the heart of a vehicle, and I am incredibly picky about who works under my hood. The technicians at Orr Hyundai are clearly top-tier, factory-trained masters of their craft. The engine work on my 2017 Santa Fe was completed flawlessly. The car runs beautifully, sounds brand new, and handles exactly the way it did the day it drove off the showroom floor. No lingering noises, no fluid leaks, and no sloppy reassembly. The quality of the mechanical work is absolutely pristine.
3. Five-Star Communication (Transparent & Proactive)
We’ve all experienced shops that leave you in the dark, but Orr Hyundai sets the gold standard for communication. Hunter Tidwell kept me informed every single step of the way. I received clear explanations of the diagnostics, transparent breakdowns of the required work, and accurate timeline expectations. I never had to call and chase down an update; they were always one step ahead, reaching out via phone and text to keep me in the loop. There were zero surprises when it came time to pick up the vehicle.
The Bottom Line:
Major engine repair can easily be a nightmare, but Orr Hyundai turned it into a seamless, stress-free experience. A huge thank you to Hunter Tidwell, the brilliant technicians, and the entire management team. You have earned a customer for life, and I will be recommending you to everyone I know!