business image

Ourisman Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,942 Reviews)
47

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
153
Total ReScores™
4.4
ReScore™ Average
47
Net Promoter Score ®

Business Details

About

Ourisman Automotive has been serving Maryland, D.C, and Virginia since 1921! Ourisman Hyundai is conveniently located in Laurel, MD. Call us today to schedule your next service appointment, or visit u online. We are here to help with all of your automotive needs! Ourisman Automotive has been serving Maryland, D.C, and Virginia since 1921! Ourisman Hyundai is conveniently located in Laurel, MD. Call us today to schedule your next service appointment, or visit u online. We are here to help with all of your automotive needs!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(301) 725-4400
Opening in 23 minutes
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3516 Fort Meade Rd Laurel, MD 20724
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,942 Reviews)

JU
gravatar
Jae U.
Laurel, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2026
0
Category: Service
Careless service, they installed wrong part
Brought my 2024 Kona in to Ourisman Hyundai Laurel for the 15,000-mile/2-year manufacturer-recommended service.

Picked the car up and the next day my daughter told me the blower fan had been very loud since we got it back. Knowing from past experience that noises like this are often caused by a poorly seated cabin filter, I opened the glove box to check.

Sure enough, the cabin air filter was jammed in at an angle. I pulled it out and it was the wrong filter (for Elantra not for Kona), visibly too wide for the housing, with the pleats crushed and bent from being forced in rather than fitted properly.

On top of that, the car was vibrating noticeably more than it did before this service. I took it back to them to get it fixed.

If you're considering this dealer for service, think twice, deal once.
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