Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1051 Reviews

ReScore Reviews™ (41)

ReScore
Overall Rating 4.4146298/5Overall Rating 4.4146298/5Overall Rating 4.4146298/5Overall Rating 4.4146298/5rating 4.4146298
Original
Overall Rating 2.097561/5Overall Rating 2.097561/5rating 2.097561rating 2.097561rating 2.097561
92% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


AW
August W.
Camarillo, CA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Great Service
Everything was great, loved that they cleaned my whole car.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/19/2018

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

HC
Heather C.
Ventura, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Service
JJ was incredibly helpful and kind. He worked extremely hard to make sure my repair was handled under my warranty and I was satisfied; he even called to provide me with updates. Having two children, providing me with a loaner car was incredibly kind. Thank you!!!
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/18/2018

Thank you for the great review. See you next service.

JJ Delgado
Service Manager
805-751-4680 ext.350

Verified Customer
Ventura, CA
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Anonymous
Service was very good and they also exceed our expectations by re-attaching a body panel which had been accidentally knocked loose.

RR
Rebecca R.
Fillmore, CA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Same day appointment & service
Service same day I called. Fast and friendly
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/17/2018

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

Verified Customer
Oxnard, CA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Excellent service advisors
Responsive and very helpful. The advisors listen to my concerns and address them .
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/17/2018

Thank you for the great rating. See you next service.

JJ Delgado
Service Manager
805-751-4680 ext.350

LM
Larry M.
Big Creek, CA
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
See below!
Service people are very helpful and efficient. They overall check on the car is excellent. Comfortable waiting area. Things that need additional attention are mentioned to me and added to the service visit.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/16/2018

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

SW
Sarah W.
Santa Barbara, CA
2017 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/15/2018 Category: Service
Disrespectful team members and 2.5 hours for an oil change
Would go anywhere else if you can
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/15/2018

Thank you for taking the time to go over your service visit with me. Hope to see you next service.

JJ Delgado
Service Manager
805-751-4680 ext.350

JP
John P.
Oxnard, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Tucson
Great service, quick and friendly.

JB
John B.
Carpinteria, CA
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Helpful and Efficient
Service rep suggested earliest appointment so work could begin when tech arrived. Rep was helpful and courteous. Work done in a timely manner. Problems fixed. Thanks Alexander Hyundai.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/11/2018

Thank you for the great review.

JJ Delgado
Service Manager
805-751-4680 ext.350

Verified Customer
Newbury Park, CA
2011 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
SOLID
SOLID
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/10/2018

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

BW
Brian W.
Montrose, CA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Very Happy
I just want to add a note that Diane really does a great job with coordinating all of the repairs

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/09/2018 Category: Service
Service
Generally good but I had issues with communications. No loaner cars available for over a week
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/11/2018

Good morning, thank you for giving us the time to go over your service experience. We will make sure your next visit and all others will meet to your expectations. Have a great day!

JJ Delgado
Service Manager
805-751-4680 ext.350

Verified Customer
Oxnard, CA
2017 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/05/2018 Category: Service
Zero stars if I could.
Went in today for the third week in a row for the same issue my car has been experiencing and the service advisor Arturo told me to go to Pep Boys.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/05/2018 Category: Service
Don’t waste your time or money.
You’re better off getting a Honda or Toyota
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/08/2018

Hello, sorry you didn't feel you received a great experience during your service visit with us. I tried calling but had to leave a voice mail. Would like to go over your service experience with you when you get a chance. At your convenience can you please give me a call or email me back. Thank you and have a great day.

JJ Delgado
Service Manager
805-751-4680 ext.350

CC
Christine C.
Ventura, CA
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Hyundai Santa Fe
Excellent customer service.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/08/2018

Thank you for the great rating. See you next service.

JJ Delgado
Service Manager
805-751-4680 ext.350

BS
Behzad S.
Port Hueneme, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Business owner
Great service , friendly staff
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/05/2018

Thank you for the great review.

JJ Delgado
Service Manager
805-751-4680 ext.350

Verified Customer
Santa Barbara, CA
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Good Service
Good Service
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/02/2018

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

PB
Patricia B.
Oxnard, CA
2005 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
The best!
My Tucson has been cared for by you for 13 years - you're the best! Thank you!
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/01/2018

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

WB
Westley B.
Oxnard, CA
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Service Appointment
Excellent service!
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 10/01/2018

Thank you for the rating. See you next service.

JJ Delgado
Service Manager
805-751-4680 ext.350

TH
Tammi H.
Port Hueneme, CA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Customer service
The girl at the outside service booth was great! I arrived before the gates opened that morning and when the gates were opened 2 cars DROVE in front of me. When we were in line (Me 3rd) she came to me first! She noticed what happened and treated the situation fairly without anyone saying anything..
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 09/28/2018

Thank you for the great rating. See you next service.

JJ Delgado
Service Manager
805-751-4680 ext.350

MW
Marilyn W.
Camarillo, CA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Mike
Everyone very helpful.
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 09/28/2018

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

DL
David L.
Ventura, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Service
Diana was very kind, thorough and professional!
JESUS D., Service Manager from Alexander Hyundai of Oxnard responded on 09/28/2018

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350