Gerber Collision & Automotive Repair

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 795 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 5 months ago

Reviews


KK
Keanie K.
Albany, OR
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Keanie said the business provides very good service. The staff are thorough.
This review was collected via phone interview by Customer Research Inc.

EH
Eden H.
Albany, OR
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Eden said the service was good and she would recommend the business for service but she had to wait 15 minutes to get to the office.
This review was collected via phone interview by Customer Research Inc.

NB
Nick B.
Stayton, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Nick said the business staff and the service were great.
This review was collected via phone interview by Customer Research Inc.

AR
Aaron R.
Lebanon, OR
Dodge Dart
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2019 Category: Service
Aaron said the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

JS
Jona S.
Albany, OR
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Jona said the service was good.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Albany, OR
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019
Always Great Service
Very personal and work quickly for a fair price.

LP
LaDonna P.
Albany, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019
Expert workmanship and extraordinary knowledgeable staff/ customer service.
Excellent customer service from the minute we walked in the door. Personal are knowledgable, professional. They made certain to understand our need for bringing vehicle to their place of business. Was job well done from start to finish and done on time :) Will use their services again. Thank you Gerber Collision and Automotive Repair.

SW
Sharon W.
Albany, OR
Mazda Protege
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Sharon said the staff provided good quality work.
This review was collected via phone interview by Customer Research Inc.

LP
Liz P.
Albany, OR
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Liz said this business took her right in and took care of her. She had good conversation with the employees. She stated she felt comfortable. They did a good job in a good time and they washed her vehicle for her.
This review was collected via phone interview by Customer Research Inc.

PM
PERRY M.
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019
Stand behind work
Have had several things fixed on my truck. Any questions I had the have addressed. Great service

BP
Bob P.
Lebanon, OR
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Bob said he has used them before and would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AW
Alex W.
Oregon
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Alex said the business provides excellent service. The staff are friendly and easy to deal with.
This review was collected via phone interview by Customer Research Inc.

ET
Eddie T.
Oregon
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Eddie said the staff did exactly what they said they would do. The price was as quoted, and there were no games.
This review was collected via phone interview by Customer Research Inc.

KS
Keith S.
Albany, OR
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Keith said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

LS
LANA S.
Albany, OR
Chevrolet
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Always great work done..
Been a customer for about 7 years. Don’t go any where else. Friendly staff and explain things well. Thank you.

Verified Customer
West Linn, OR
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019
Honest staff
Staff was very honest and upfront. Service was great. Strongly recommend them to anyone.

DC
Debbie C.
Albany, OR
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Debbie said she liked this business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Albany, OR
Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2019
Gerber
Everything seems fine. Wish they would have mentioned the cabin air filter on the phone. It could have been done before I came to pick up my car.

JP
JAMES P.
Albany, OR
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019
Expert workmanship and extraordinary knowledgeable staff/ customer service.
Excellent service from the minute I walked in the front door to when I picked up of vehicle after service completed. Special kudo's to the person who detailed my car after service. You even cleaned all the nooks and crannies outside and in :) best job we have ever had done.. Thank you all at Gerber. Job well done..

AG
Ann G.
Salem, OR
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Ann said the business was extremely friendly and got the job done quickly.
This review was collected via phone interview by Customer Research Inc.