Lakewood Auto Service Center


Overall Rating 4.19/5Overall Rating 4.19/5Overall Rating 4.19/5Overall Rating 4.19/5rating 4.19

27 Reviews

89% Would Recommend
Latest Review about 3 years ago

Ashley S. on 09/22/2014
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Ashley said this business provides good service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 09/15/2014
Review Created: 09/22/2014
This review was collected via phone interview by Customer Research Inc.
shane f. on 09/19/2014
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"Great service "
Friendly people and work is always done right.
Vehicle: Ford Pickup
Service Date: 09/17/2014
Review Created: 09/19/2014 05:34 AM
Leano F. on 09/13/2014
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Leano said she was not sure if the transmission change will last because her vehicle now has new problems. The horn is not working. The air bag service light is on.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 08/29/2014
Review Created: 09/13/2014
This review was collected via phone interview by Customer Research Inc.
Shirley E. on 09/13/2014
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Shirley said she was treated very badly by this business. She had problems with her vehicle and went in to get it serviced. In total, she had to go in three times to get the problems fixed but they kept telling her that nothing was wrong and they had fixed it already. She would not recommend them due to this experience.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 08/28/2014
Review Created: 09/13/2014
This review was collected via phone interview by Customer Research Inc.
Rhonda B. on 08/30/2014
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Rhonda said this business does good work, and in a timely manner. She was kept well informed.
Vehicle: Ford Crown Victoria
Category: Service
Service Date: 08/28/2014
Review Created: 08/30/2014
This review was collected via phone interview by Customer Research Inc.
Leo N. on 08/16/2014
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Leo said he told them to flush his radiator out. They did what he told them but they did not clean out the debris before they added the anti freeze. He had to go back and show them what they did not do.
Vehicle: Chevrolet Astro
Category: Service
Service Date: 08/13/2014
Review Created: 08/16/2014
This review was collected via phone interview by Customer Research Inc.
Sam S. at Lakewood Auto Service Center responded on 08/21/2014

A radiator flush and coolant drain are two different services, Mr. Leo Nari requested the coolant be drained and refilled and the techinician did as requested however what the client meant was cooling system flush, when Mr. Leo Nari asked why the radiator still had rust that is when I found out that what he needed was a cooling system flush and Mr. Leo Nari was offered a free cooling system flush at a time of convience however due to his busy schedule he hasn't yet made time to bring in the vehicle for the free cooling system flush.

Sorry about the miscommunication, we look forward to helping Mr. Leo Nari resolve his issues.

Thanks,

Sam Sebuwufu

Service Manager
LAKEWOOD AUTO SERVICE CENTER
253-582-2982
WWW.LAKEWOODAUTOSERVICECENTER.COM
12001 PACIFIC HWY LAKEWOOD WA 98499

Brenda M. on 08/12/2014
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Brenda said they did a good job. The business is close to her house.
Vehicle: Ford Taurus
Category: Service
Service Date: 08/06/2014
Review Created: 08/12/2014
This review was collected via phone interview by Customer Research Inc.
Tiara F. on 08/12/2014
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Tiara said the business had to order a specific part. They ordered the wrong part first, so they had to reorder the correct part. Everything is good now.
Vehicle: Dodge Nitro
Category: Service
Service Date: 07/18/2014
Review Created: 08/12/2014
This review was collected via phone interview by Customer Research Inc.
Katalin D. on 08/12/2014
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Katalin said this business did a good job and she did not have to wait too long for her vehicle.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 08/08/2014
Review Created: 08/12/2014
This review was collected via phone interview by Customer Research Inc.
Micheal M. on 08/09/2014
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Spoke with Michael. He said they did a good job. He takes all of his vehicles there.
Vehicle: Chrysler 300M
Category: Service
Service Date: 07/18/2014
Review Created: 08/09/2014
This review was collected via phone interview by Customer Research Inc.
rob j. on 08/06/2014
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"great team"
Sam and the whole team offer great work and fair pricing
Vehicle: Lincoln LS
Service Date: 07/16/2014
Review Created: 08/06/2014 12:27 PM
Mary M. on 06/23/2014
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Mary said the service was good. The prices are reasonable. The personnel are very knowledgeable.
Vehicle: Dodge Dakota
Category: Service
Service Date: 05/19/2014
Review Created: 06/23/2014
This review was collected via phone interview by Customer Research Inc.
Edward W. on 06/19/2014
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Edward said he has been using this business for the last 2 years and they are convenient for him. He would definitely recommend them to others.
Vehicle: Ford Contour
Category: Service
Service Date: 06/09/2014
Review Created: 06/19/2014
This review was collected via phone interview by Customer Research Inc.
Micheal S. on 06/14/2014
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Micheal said he loves this business. He has been an avid customer for over a year. Sam is one of the coolest owners he has ever met and he has never had any issues with their work. He would absolutely recommend this business to others as he does it everyday.
Vehicle: Nissan Xterra
Category: Service
Service Date: 05/20/2014
Review Created: 06/14/2014
This review was collected via phone interview by Customer Research Inc.
David C. on 06/14/2014
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David said the business was really good.
Vehicle: Chrysler
Category: Service
Service Date: 05/19/2014
Review Created: 06/14/2014
This review was collected via phone interview by Customer Research Inc.
Joe E. on 06/14/2014
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Joe said he receives pretty good service at this business.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 05/20/2014
Review Created: 06/14/2014
This review was collected via phone interview by Customer Research Inc.
Charles O. on 06/13/2014
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Charles said this business provides exceptional service on any kind of issues he may have.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 05/27/2014
Review Created: 06/13/2014
This review was collected via phone interview by Customer Research Inc.
david f. on 06/09/2014
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"customer and automobile service is great"
Though the service is great, I have to find the time to get back in there because though they replaced my fan the car has cane close to over heating at least twice since I've had the work done.
Vehicle: Dodge Magnum
Service Date: 05/26/2014
Review Created: 06/09/2014 08:35 PM
Jameccea S. on 06/04/2012
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Jameccea said she's brought a couple vehicles in and was pleased both times. The 1st one they fixed the problem. They identified it quickly, repaired it quickly, and it was in a reasonable price range for her. The 2nd was a new vehicle and once again they identified the problem and they were willing to work with her. They have good customer service. Her boyfriend brought his mother's vehicle to this business a couple times, and he told her about them.
Category: Service
Service Date: 05/30/2012
Review Created: 06/04/2012
This review was collected via phone interview by Customer Research Inc.
Julius N. on 05/24/2012
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Julius said during his last oil change there was a rubber tube in the oil pan where the screw should have been. He said the woman at the counter told him he must have put it there, but he did not.
Category: Service
Service Date: 05/21/2012
Review Created: 05/24/2012
This review was collected via phone interview by Customer Research Inc.
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