Lakewood Auto Service Center

Overview

Overall Rating 4.07/5Overall Rating 4.07/5Overall Rating 4.07/5Overall Rating 4.07/5rating 4.07

28 Reviews

86% Would Recommend
Latest Review 8 months ago

Reviews


KC
K C.
Olympia, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/26/2018
Scam lot
Purchased a vehicle from them and not even 24 hours later, I discovered the car not only had a broken motor mount but a torque mount was busted as well. He told me I could take him to court for it but it would be a waste of my time and money because he always wins. It’s been 4 days short of the 45 day frame to get my licenses, title and registration. I called Monday to see what the hold up was and they told me it was in the mail and should be here Friday. Called again today and now they are saying they don’t even have the title.
Do NOT do business with these people.

AS
Ashley S.
University Place, WA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2014 Category: Service
Ashley said this business provides good service.
This review was collected via phone interview by Customer Research Inc.

SF
shane f.
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2014
Great service
Friendly people and work is always done right.

LF
Leano F.
Lakewood, WA
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/13/2014 Category: Service
Leano said she was not sure if the transmission change will last because her vehicle now has new problems. The horn is not working. The air bag service light is on.
This review was collected via phone interview by Customer Research Inc.

SE
Shirley E.
Lakewood, WA
Chevrolet Impala
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2014 Category: Service
Shirley said she was treated very badly by this business. She had problems with her vehicle and went in to get it serviced. In total, she had to go in three times to get the problems fixed but they kept telling her that nothing was wrong and they had fixed it already. She would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

RB
Rhonda B.
Lakewood, WA
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2014 Category: Service
Rhonda said this business does good work, and in a timely manner. She was kept well informed.
This review was collected via phone interview by Customer Research Inc.

LN
Leo N.
Tacoma, WA
Chevrolet Astro
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2014 Category: Service
Leo said he told them to flush his radiator out. They did what he told them but they did not clean out the debris before they added the anti freeze. He had to go back and show them what they did not do.
This review was collected via phone interview by Customer Research Inc.
Sam S. from Lakewood Auto Service Center responded on 08/21/2014

A radiator flush and coolant drain are two different services, Mr. Leo Nari requested the coolant be drained and refilled and the techinician did as requested however what the client meant was cooling system flush, when Mr. Leo Nari asked why the radiator still had rust that is when I found out that what he needed was a cooling system flush and Mr. Leo Nari was offered a free cooling system flush at a time of convience however due to his busy schedule he hasn't yet made time to bring in the vehicle for the free cooling system flush.

Sorry about the miscommunication, we look forward to helping Mr. Leo Nari resolve his issues.

Thanks,

Sam Sebuwufu

Service Manager
LAKEWOOD AUTO SERVICE CENTER
253-582-2982
WWW.LAKEWOODAUTOSERVICECENTER.COM
12001 PACIFIC HWY LAKEWOOD WA 98499


BM
Brenda M.
Lakewood, WA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2014 Category: Service
Brenda said they did a good job. The business is close to her house.
This review was collected via phone interview by Customer Research Inc.

TF
Tiara F.
Lakewood, WA
Dodge Nitro
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2014 Category: Service
Tiara said the business had to order a specific part. They ordered the wrong part first, so they had to reorder the correct part. Everything is good now.
This review was collected via phone interview by Customer Research Inc.

KD
Katalin D.
Lakewood, WA
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2014 Category: Service
Katalin said this business did a good job and she did not have to wait too long for her vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Micheal M.
Chrysler 300M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2014 Category: Service
Spoke with Michael. He said they did a good job. He takes all of his vehicles there.
This review was collected via phone interview by Customer Research Inc.

RJ
rob j.
Tacoma, WA
Lincoln LS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2014
great team
Sam and the whole team offer great work and fair pricing

MM
Mary M.
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2014 Category: Service
Mary said the service was good. The prices are reasonable. The personnel are very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

EW
Edward W.
Washington
Ford Contour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2014 Category: Service
Edward said he has been using this business for the last 2 years and they are convenient for him. He would definitely recommend them to others.
This review was collected via phone interview by Customer Research Inc.

MS
Micheal S.
Tacoma, WA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2014 Category: Service
Micheal said he loves this business. He has been an avid customer for over a year. Sam is one of the coolest owners he has ever met and he has never had any issues with their work. He would absolutely recommend this business to others as he does it everyday.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
Lakewood, WA
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2014 Category: Service
David said the business was really good.
This review was collected via phone interview by Customer Research Inc.

JE
Joe E.
Tacoma, WA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2014 Category: Service
Joe said he receives pretty good service at this business.
This review was collected via phone interview by Customer Research Inc.

CO
Charles O.
Lacey, WA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2014 Category: Service
Charles said this business provides exceptional service on any kind of issues he may have.
This review was collected via phone interview by Customer Research Inc.

DF
david f.
Lakewood, WA
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2014
customer and automobile service is great
Though the service is great, I have to find the time to get back in there because though they replaced my fan the car has cane close to over heating at least twice since I've had the work done.

JS
Jameccea S.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2012 Category: Service
Jameccea said she's brought a couple vehicles in and was pleased both times. The 1st one they fixed the problem. They identified it quickly, repaired it quickly, and it was in a reasonable price range for her. The 2nd was a new vehicle and once again they identified the problem and they were willing to work with her. They have good customer service. Her boyfriend brought his mother's vehicle to this business a couple times, and he told her about them.
This review was collected via phone interview by Customer Research Inc.

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