"Poor customer service. Miss leading customers."
On May 10, 2017, I took my car to Palmetto Auto Service with a front headlight and indicator light on the left side of the vehicle not working. I was advised by the owner, Robert Ballentine, that he would need to perform an electrical diagnostic in order to determine the issue. The cost of the diagnostic was $100. I was skeptical of this, but I did agree to it. A few hours later, I received a call from the owner stating what he believed to be the problem. He informed me that the headlight harness adapter needed to be replaced, which would cost approximately $600. He requested I pay him $300 in advance to guarantee the work, as well as cover the purchase of the parts that were necessary for my repair. I provided Mr. Ballentine with my credit card number to cover the advance payment and he informed me that he would have to order the part, which would be in by Monday (5/15). Further, he stated that he would be able to fix the car by Tuesday (5/16). On Tuesday (5/16), I called the shop to check on the status of my car and I was informed that there was some sort of new complication with my vehicle. They ran another diagnostic on the car and I was told that apparently the computer module in my car was fried and they were doing a search for the part to fix this issue. On Wednesday (05/17/2017), I called the shop again to check on the status of my car and Mr. Ballentine asked me to sit down due to the severity of the issue. He explained to me that the part to fix the computer module, as well as the labor to fix the issue was going to cost me an additional $800 (on top of the $600 that I already incurred due to the initial issue). At this point, I have spent $600 on repairs that did not even fix the issue, as my front headlight and left side indicator light were still not working. I decided not to have him fix the new issue related to the computer module, which essentially left my car in the same condition as it was when I brought my car in for repairs on May 10. When I went to pick up my car on May 17, I asked Mr. Ballentine for a print-out of both of the diagnostics that were run on my vehicle. His initial response to me was that he did not have one. I questioned this response, as I have always been provided a copy of any diagnostics run on my car when I have had previous issues. As a result, he printed me a repair order that was dated the same day I took in my car, as he did not have an official diagnostic report. At the end of the day, I left the shop having spent $629.41 on an issue that he stated he detected, but with a car that is in the same condition as it was when I took it in for repairs on May 10. I am extremely frustrated with this situation, as I believe Palmetto Auto Service was misleading and tried to scam me into paying for services that were unnecessary.