ReScore Reviews™ (11)

ReScore
Overall Rating 4.4545445/5Overall Rating 4.4545445/5Overall Rating 4.4545445/5Overall Rating 4.4545445/5rating 4.4545445
Original
Overall Rating 2.36364/5Overall Rating 2.36364/5rating 2.36364rating 2.36364rating 2.36364
96% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly customer service"
Friendly and professional customer service
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 06:44 PM
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"High Quality Customer Service"
What all needs to be said regarding the fantastic service here, this review box is not big enough to describe what all I have to say. Request to escalate this review higher up to explain everything.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/23/2017
Service Type: Maintenance
Review Created: 11/17/2017 11:43 PM
Larry D. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work done in a timely manner!"
Patterson Body Shop did a great job on my Hyundai Santa Fe, looks like new and seems to drive as new, it should since it only had 1235 miles on it, so my expectations were high! I appreciate their TLC for my new car and they work hard to please the customer. Thanks to all of you there at the body shop for the quality work on our vehicle!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 02:12 PM
Michael G W. at Patterson Hyundai responded on 11/17/2017

Thank you for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. We hope to see again soon for your next maintenance service.

 
Michael Williams
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

Ronnie K. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
No problems
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/17/2017 08:23 AM
Michael G W. at Patterson Hyundai responded on 11/17/2017

Thank you for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. We hope to see again soon for your next maintenance service.

 
Michael Williams
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

Joselyn T. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great courtesy and customer service"
Outstanding place.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 09:45 PM
Michael G W. at Patterson Hyundai responded on 11/15/2017

Thank you for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. We hope to see again soon for your next maintenance service.

 
Michael Williams
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

Thomas E. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Did a very good job. In a short time."
Yes. I will be making appointment to have my car needs a tune up
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 06:46 PM
Michael G W. at Patterson Hyundai responded on 11/15/2017

Thank you for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. We hope to see again soon for your next maintenance service.

 
Michael Williams
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
They always have great customer service!!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:09 PM
Michael G W. at Patterson Hyundai responded on 11/14/2017

Thank you for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. We hope to see again soon for your next maintenance service.

 
Michael Williams
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

Charles H. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Patterson Auto Group - Wichita Falls TX"
Patterson's always treats us like a good friend. Very kind, gracious and they keep us informed of what they are doing with my Sonata. I will be trading possibly this time next year and a Santa Fe Sport is a definite possibility.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/19/2017
Service Type: Repair
Review Created: 11/10/2017 07:28 AM
Michael G W. at Patterson Hyundai responded on 11/10/2017

Thank you for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. We hope to see again soon for your next maintenance service.

 
Michael Williams
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

Verified Customer on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing Service"
Everytime they never fail me !
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/09/2017 05:32 PM
Michael G W. at Patterson Hyundai responded on 11/10/2017

Thank you for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. We hope to see again soon for your next maintenance service.

 
Michael Williams
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

Clyde S. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change went very well"
I wish you could give a senior break on oil changes
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 03:08 PM
Michael G W. at Patterson Hyundai responded on 11/08/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

 

Mike Pratt
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It was much better than the first visit."
I went in once before and said I wouldn't go back. But this time was completely different. The person who greeted me was pleasant and seemed sincere. The waiting room was comfortable and people spoke as they came and went. The service was as expected...don't we always 'expect' to get what we ask for and pay for. So that was a positive thing. I am thankful that my greeting upon arrival was different than the last time.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/02/2017
Service Type: Repair
Review Created: 11/07/2017 01:08 PM
Michael G W. at Patterson Hyundai responded on 11/08/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

 

Mike Pratt
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

Joe R. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest, exceptional service every time!"
Since buying our first Genesis, Patterson has been the only business to service our investment. This last service was a scheduled one at 72,000 miles and included an oil and filter change plus tire rotation and balance. I was driving away in under an hour and they were busy! I asked them to inspect the brakes while they had the wheels off and, at 72,000 miles, they still have much more than the minimum allowable material left on them. The car is still solid, quiet, smooth and loves to eat interstate, especially where the speed limit is above 70. IF we ever decide on getting another car it will definitely be another Genesis.
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/06/2017 11:38 AM
Michael P. at Patterson Hyundai responded on 11/06/2017

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Mike Pratt
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com
DARLA B. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department rocks!"
Very prompt and friendly service department.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/03/2017 06:01 PM
Michael P. at Patterson Hyundai responded on 11/04/2017

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Mike Pratt
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com
Bryan W. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"-"
-
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 11/02/2017 06:57 PM
Michael G W. at Patterson Hyundai responded on 11/03/2017

Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai,It’s always great to hear how well our staff is doing here at Patterson Hyundai. We appreciate you as a loyal customer.

Michael Williams
Service Manager
Patterson Auto Center
940-720-5850
mwilliams@pattersonauto.com

Verified Customer on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The staff were all very helpful and friendly and the service was great.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 11/01/2017 02:46 PM
Michael G W. at Patterson Hyundai responded on 11/01/2017

Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai,It’s always great to hear how well our staff is doing here at Patterson Hyundai. We appreciate you as a loyal customer.

Michael Williams
Service Manager
Patterson Auto Center
940-720-5850
mwilliams@pattersonauto.com

Verified Customer on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
The people that work at Patterson's are always friendly and willing to help with any thing you need.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/25/2017
Service Type: Repair
Review Created: 11/01/2017 06:39 AM
Michael G W. at Patterson Hyundai responded on 11/01/2017

Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai,It’s always great to hear how well our staff is doing here at Patterson Hyundai. We appreciate you as a loyal customer.

Michael Williams
Service Manager
Patterson Auto Center
940-720-5850
mwilliams@pattersonauto.com

Orlando R. on 11/01/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Can I get a call!"
Communication needs a little work!
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 10/28/2017
Service Type: Repair
Review Created: 11/01/2017 05:53 AM
Michael G W. at Patterson Hyundai responded on 11/01/2017

Mr. Rowland, Our Hyundai Service Advisor Ryan Parish will be giving you a call to discuss your previous visit. After the phone call you will be recieving another survey as a rescore. Thank you for taking the time to fill the survey out and letting us know about your vist. If any question please call 940-720-5803 that is the direct line for Ryan Parish

Joseph O. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai service"
No negative issues.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/01/2017 05:18 AM
Michael G W. at Patterson Hyundai responded on 11/01/2017

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Michael Williams
Service Manager
Patterson Auto Center
940-720-5850
mwilliams@pattersonauto.com

Verified Customer on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, good people "
I feel confident that I am getting good, honest service. I don't feel like someone is trying to take advantage of me.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 10/31/2017 09:16 PM
Michael G W. at Patterson Hyundai responded on 11/01/2017

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Michael Williams
Service Manager
Patterson Auto Center
940-720-5850
mwilliams@pattersonauto.com

Charles S. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Michael Williams and crew "
Excellent service all around
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 04:29 PM
Michael G W. at Patterson Hyundai responded on 11/01/2017

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Michael Williams
Service Manager
Patterson Auto Center
940-720-5850
mwilliams@pattersonauto.com

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