Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

911 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.6521735/5Overall Rating 4.6521735/5Overall Rating 4.6521735/5Overall Rating 4.6521735/5rating 4.6521735
Original
Overall Rating 2.30435/5Overall Rating 2.30435/5rating 2.30435rating 2.30435rating 2.30435
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


GS
George S.
Wichita Falls, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Quick service
Great Service Advisor, quick turnaround on auto repair.

Verified Customer
Wichita Falls, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2019 Category: Service
Meh
They left my trunk in shambles. Did not inform me of recall work that was done, my gear shift? Really? I felt rushed coming and going
MICHAEL P. from Patterson Hyundai responded on 03/21/2019

Our goal is to consistently provide an exemplary level of customer service to all of our guests. Based on the events you describe, we did not meet that goal. We apologize for your recent experience, and your comments will be used for coaching and training our employees. Our Service Manager, David Grisham will be following up with you in the next few days to discuss this situation with you.

Mike Pratt
Service Manager
Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

Verified Customer
Nocona, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Prompt to get in at appointed time
Seems to be working well
MICHAEL P. from Patterson Hyundai responded on 03/21/2019

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Patterson Auto Center
940-767-0101

SB
Sandra B.
Wichita Falls, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Friendly
Every Service Advisor I've had has been friendly and helpful. Front desk ladies are super nice.
MICHAEL P. from Patterson Hyundai responded on 03/21/2019

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Patterson Auto Center
940-767-0101

ST
Sandra T.
Burkburnett, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great expierance
Patterson’s does a great job of taking care of it customers....
MICHAEL P. from Patterson Hyundai responded on 03/21/2019

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center
940-767-0101

JT
Joselyn T.
Wichita Falls, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Excellent and Prompt service.
Waiting time was brief and receptionists and clears were pleasant and courteous.
MICHAEL P. from Patterson Hyundai responded on 03/21/2019

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center
940-767-0101
mpratt@pattersonauto.com

CB
Carl B.
Wichita Falls, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
very friendly personal
The lady Tamara McCuiston was friendly and helpful
MICHAEL P. from Patterson Hyundai responded on 03/21/2019

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center
940-767-0101

SJ
Sandra J.
Burkburnett, TX
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Happy camper
Easy to make appointments for service. Regular coupons helps to give car the service it needs. Friendly and good customer service from staff.
MICHAEL P. from Patterson Hyundai responded on 03/19/2019

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Patterson Auto Center
940-767-0101

Verified Customer
Lawton, OK
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great
The people are so friendly
MICHAEL P. from Patterson Hyundai responded on 03/18/2019

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center
940-767-0101

LT
Laura T.
Jacksboro, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
The people
This part is unessary. The review says it all.
MICHAEL P. from Patterson Hyundai responded on 03/14/2019

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center
940-767-0101

Verified Customer
Randlett, OK
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
recall fix
These folks always greet you with a smile and show real concern about your needs and issues.
MICHAEL P. from Patterson Hyundai responded on 03/14/2019

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center
940-767-0101

HM
Hugh M.
Wichita Falls, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Friendly Service
Tamara saved my thousands on my auto repares! Thanks again!
MICHAEL P. from Patterson Hyundai responded on 03/12/2019

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center
940-767-0101

TH
Tony H.
Wichita Falls, TX
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Good Place
This is a good dealership that provides good service. They are efficient every time I come in.
MICHAEL P. from Patterson Hyundai responded on 03/09/2019

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Patterson Auto Center
940-767-0101

WS
Wayne S.
Bowie, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
feedback
the way they get you in for service and thoughness if every detail.
MICHAEL P. from Patterson Hyundai responded on 03/06/2019

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center
940-767-0101

DP
Daniel P.
Wichita Falls, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2019 Category: Service
Service is good.
Service is good.
MICHAEL P. from Patterson Hyundai responded on 03/06/2019

It’s always great to hear how well our staff is doing here at Patterson Hyundai. Thanks for taking the time to respond to the survey, and sharing your experience. Our entire staff works very hard to earn your trust with servicing your Hyundai, and we appreciate you as a loyal customer.

Patterson Auto Center
940-767-0101

TB
Theron B.
Wichita Falls, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
All people that I encountered were friendly and helpful
OUTSTANDING AND DRIENDLY SERVICE!!!
MICHAEL P. from Patterson Hyundai responded on 03/06/2019

We take pride in gaining the trust and loyalty of our customers here at Patterson Hyundai, and are always thrilled to hear about excellent customer experiences. Thanks for being our customer, and we are looking forward to seeing you on your next visit.

Patterson Auto Center
940-767-0101

SS
Sally S.
Wichita Falls, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Customer service
Great customer service
MICHAEL P. from Patterson Hyundai responded on 03/06/2019

We take pride in gaining the trust and loyalty of our customers here at Patterson Hyundai, and are always thrilled to hear about excellent customer experiences. Thanks for being our customer, and we are looking forward to seeing you on your next visit.

Patterson Auto Center
940-767-0101

TE
Terry E.
Sheppard Afb, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2019 Category: Service
.
Same as any other dealership
DAVID G. from Patterson Hyundai responded on 03/05/2019

Terry
My name is David Grisham service manager at Patterson Hyundai. I hate to hear that your expereince was like any other dealership. We really do strive to provide exceptional service. And I would like to hear more about what prompted your rating and what we can do better going forward. Please feel free to call me anytime my direct line is 940-720-5850.


CG
Charles G.
Wichita Falls, TX
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Up front info on what you were going to do and how much it was going to cost. No surprises .
I trust your dealership and depend on you telling me what needs to be done on my car. The lady that talked to me was very friendly and I felt she was being honest and not running up unnecessarily costs. I regret not remembering her name.
MICHAEL P. from Patterson Hyundai responded on 03/06/2019

We take pride in gaining the trust and loyalty of our customers here at Patterson Hyundai, and are always thrilled to hear about excellent customer experiences. Thanks for being our customer, and we are looking forward to seeing you on your next visit.

Patterson Auto Center
940-767-0101

CM
Carl M.
Sheppard Afb, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Service
The people
MICHAEL P. from Patterson Hyundai responded on 02/28/2019

Thanks for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Training and customer satisfaction are two of the areas we focus daily with our team. We hope to see again soon for your next maintenance service.

Patterson Auto Center
940-767-0101