"Worst experience I have ever had dealing with a "professional""
So our company scheduled a service with Peninsula Fleet and delivered the truck on a Thursday. On Monday, I called and nothing had been done as they were "waiting on the owner to decide if it would be covered under an insurance claim." They were told to go ahead and get started by opening the paneling up to check for damage unseen, and call me back that afternoon to review. No call back #1. So I called Tuesday, and the lady, who I think is the manager, said they had not gotten to it because it was too cold yesterday, but they will get started and call me back later that day to review. No call back #2. I waited a day, and called to check in, and the lady said that they had not gotten started and that's why she hadnt called back, but that they were in the process right then of opening it up and she would call me back later that day. No call back #3. So i decided to go in and speak face to face with the manager lady, and when i got there on Monday, nothing had been done to the truck, and she said the mechanic was out working on another truck and wouldn't be able to open mine up until he gets back. When asked why she hadn't called me back 3 times she said she tried the 3rd time but it was the wrong number(keep in mind I had given her my number all 3 times I had called her) and started saying that maybe we should find someone with time. I asked why it was taking 11 days when we had a scheduled appointment, and she said her guys were scared to remove the panel as it smelled like a dead animal was inside. Finally I told her I needed the truck, even if it was just to kill the odor, and she said she would get it done and call me. Instead I had my owner call to check in, and she told him that she didn't think she wanted to do the work, but would either get it done or find a referral for someone else to do it. I waited 2 more days and called in. She said that they told the owner that they werent going to do the work, and that she would find another company to do it. So I asked her for the referral info, and she said she was having a hard time finding another company. So asked her "did you even look yet?" and she hung up on me. Their rates are more than double of what it is costing me to do the same work from a real company. I am glad this all happened, as we have used this company for my 3 years I have worked for them as a superintendant, and naively just paid whatever they were charging, and now I at least know I was being robbed, and have found a true professional deisal mechanic. Beware!!!!!