George told me the safety inspection revealed I needed new front brakes. I ok'd that repair, but also mentioned that my other rear brake seal was showing signs of beginning to leak. I told him earlier about the last time I was in to replace the driver side brake seal, so I thought he was talking about the passenger side. He said it didn't need replacing now, but needed to be watched. When I arrived to pick up the rig, I saw on the bill that the DRIVER side brake seal was the one showing signs of leaking. This is the one PTR repaired just 5 months and 2,000 miles ago. This makes me a bit worried about the longevity of this seal and where I might be when it does fail, especially since according to the bill, warranty work has to be performed at PTR. It will have to be watched. It seems to me that if it is showing signs of leaking, that's the same as saying it is beginning to fail. I am glad to see it noted on my bill. I asked George about the guarantee on the original repair and didn't really get a clear answer, but reading the bill it looks like 1 year of 12,000 miles.
Overall I like PTR and want to keep coming back, but I did have problems this time around.
We had no problem waitting for your insurance company to pay us, accept your insurance company notified us they will be paying you directly. Work was pre outhorized for the dollar amount you paid to us so you will be getting the same amount from your insurance company. Thank you for your review.
If you have any question please do not hesitate to contact us.
Dear Mr. Lehrberg,
As you know you had your van towed to our sho. Up on receiving the van we assigned a technician to diagnose your transmission issue. Technician found transmission would not shift in to forward gears only reverse gear was working. Transmission fluid was low by five quarts. Technician added five quarts of tranmission fluid still no forward gears. Hooked unit up to diagnostic computer, pulled the following active codes P0107 P0500 P1744. After investigating the active codes we presented our recommendation to you to replace the transmission with an OEM transmission. Here is the breakedown of the charges ATF Fluid $ 45.00 Computer diagnostic test using Ford Motor Company diagnostic procedure $ 217.50 California State sales tax $ 4.05 Total paid $ 266.55 Thank you.