Metro Motor l Pennsylvania Avenue Exxon

Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

418 Reviews

97% Would Recommend
Latest Review 5 months ago

Reviews


JR
Joshua R.
Dallastown, PA
Volkswagen Golf R
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Joshua said the staff were courteous, professional and fast.
This review was collected via phone interview by Customer Research Inc.

SR
Sean R.
District of Columbia
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Sean said Greg is a wonderful mechanic.
This review was collected via phone interview by Customer Research Inc.

FF
Foday F.
Upper Marlboro, MD
Ford Transit Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Foday said they were good and he had a great experience.
This review was collected via phone interview by Customer Research Inc.

CN
Chelsea n.
Washington, DC
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Chelsea said she had been quoted prices at other places, and the price was higher at the business. She said the staff told her there were things wrong with her vehicle, and several people from other places told her those things were not wrong. She said the service was timely and friendly, and she thinks they were trying to be helpful, but she felt like she was being taken advantage of.
This review was collected via phone interview by Customer Research Inc.

PP
Paul P.
Washington, DC
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018
Quality of work!
Greg and his team are very professional and do excellent work!

EP
Esme P.
Washington, DC
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Esme said the staff was efficient, and did the job well.
This review was collected via phone interview by Customer Research Inc.

JH
Jolliette H.
Washington, DC
Lincoln Town Car
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Jolliette said she had her vehicle towed to this business because it wouldn't start. She stated she thought it could be her battery, but she was not sure. They charged $125 for a diagnostic test and told her they would deduct that from the repairs to be done. The test revealed she needed a new battery. They told her they had a heavy duty battery for her and charged $169 for it. She ended up paying $330 because they did not honor their word in deducting the diagnostic cost. She is very disappointed that they would treat a long-time customer that way.
This review was collected via phone interview by Customer Research Inc.

AS
Anne S.
Washington, DC
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Great work
Greg is always very transparent about what work needs to be done, and his team always does an excellent job at a fair price. Highly recommended!

CG
Catherine G.
Washington, DC
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Catherine said that the facility was very quick with the service.
This review was collected via phone interview by Customer Research Inc.

JN
Joel N.
Washington, DC
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Joel said he was happy with his service. The employees were honest.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
Washington, DC
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
A terrific garage and team of mechanics
The people at this garage worked late into the evening to make sure we got our cars back when we needed them, even though we had dropped the cars off that morning without an appointment! The service manager was very helpful and reassuring. The detailed bill clearly explained everything that had been done to the car. The system for dropping off/picking up cars and keys is extremely convenient. We are super satisfied with this garage.

JB
Jay B.
Sterling, MA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Jay said he hasn't had any problems with his vehicle.
This review was collected via phone interview by Customer Research Inc.

KS
Khin S.
Raleigh, NC
Honda Pilot
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/28/2018 Category: Service
Spoke with Aung. He said the prices were expensive. Next time, he will have his vehicle towed to his house and repair it himself.
This review was collected via phone interview by Customer Research Inc.

CV
Cathy V.
Washington, DC
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Cathy said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JS
Jill S.
Washington, DC
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Great service!
I will never go to the Honda dealership in the DMV again. Metro Motor Penn Ave is around the corner from my house, so I checked out the reviews and tried it for myself. I really appreciated the time and detail they spent on my car..while it was tough not having it for a few days, I know they truly put the time into correctly repairing my car. Greg, the manager, is absolutely fantastic. He walked me through everything, was incredibly patient when I had questions, and followed up with me after leaving to make sure everything was great. If you're looking for a repair shop I highly recommend it -- I don't plan on going anywhere else. Prices are good, service is great. The pup is cute too :)

Verified Customer
Mount Holly, NJ
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Great Service
Our van broke down on the highway and we were towed to this shop. They diagnosed our situation and were able to advise us quickly. The staff was extremely friendly and helpful. The price was reasonable. Would recommend.

MS
Malcolm S.
Washington, DC
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Malcolm said this business takes good care of him.
This review was collected via phone interview by Customer Research Inc.

WF
Willis F.
Washington, DC
INFINITI I35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Willis said the staff did a good job servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.

MP
Matt P.
Mercedes-Benz C230
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Always a pleasure
Metro Motor mile is THE best maintenance and repair shop on Capitol Hill. The team has friendly no nonsense approach which keeps me coming back for all my repair needs!

KC
Kenneth C.
Washington DC, DC
Volkswagen Golf
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2018 Category: Service
Kenneth said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 418 in total