Performance Automotive and Tire Center truly offers a one-stop solution for your auto repair, tires, and maintenance needs. Whether you are bringing in your car or truck for factory scheduled maintenance or having a problem with its performance, we have a knowledgeable friendly staff with state-of-the-art equipment to get your car back on Performance Automotive and Tire Center truly offers a one-stop solution for your auto repair, tires, and maintenance needs. Whether you are bringing in your car or truck for factory scheduled maintenance or having a problem with its performance, we have a knowledgeable friendly staff with state-of-the-art equipment to get your car back on the road. ...more
Verified Customer
Deb,
I'm glad to hear you were impressed by our capabilities, prices, and most importantly the customer service. We work hard to earn and maintain your trust. We look forward to seeing you again in the future.
THIS time I decided to take the car for a "Second Opinion" before I agreed to get anything done. I asked them to put the car back together and explained I was coming to claim my car later that day. They were less than thrilled, were noticeably perturbed that they weren't doing the repairs on the spot, and were obvious about doubting that I'd be back at all. (Made me wonder if this was part of a common trend for them lately)
I knew about Performance Auto & Tire, but I'm in Scottsdale, and Mesa is quite a hike when there's something wrong with your car. I’d done some research online and compared parts costs and availability. Of course I couldn't be precise but I was coming in with a difference of about $300.
I called Performance and spoke with Randy. He gave me an estimate over the phone, (no guarantee of course without seeing the car) but it was already at least a bit more than a couple hundred dollar difference, going by the diagnosis from my old shop. Of course I'd have to bring it to them to diagnose for themselves but already it seemed worth the effort.
Turned out the diagnosis was similar, not the same, but the estimate, parts & labor, were closer to $400 less. AND the parts that the other place told me they'd have to send out of state for, were readily available to Performance Auto, in their garage. They were kind enough to offer me a loaner car. They also informed me the my car was NOT “put back together properly or completely” which was reckless of them and dangerous for me. Regardless of how annoyed they might have been that they assumed they weren’t getting my business that day… they NEVER should have let my car go without being road safe.
Needless to say, I agreed to have the work done. It was done in much less time than promised. Can't get better customer service than saying you're going to do something and then doing it, right?
This is a permanent change for us. The trip is well worth it. I highly recommend Performance Automotive and Tire Center. They are number 1 through 10 in my book!! Car repairs are daunting to say the least. These folks make it as easy as possible, and TRUST is an important factor. They've got mine!!