Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

360 Reviews

98% Would Recommend
80% Business Response
Latest Review 6 days ago

Reviews


SK
Suzanne K.
Gold Canyon, AZ
Acura 2.3CL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Suzanne said the business has employees who are friendly and accommodating. They went all out to make their waiting area comfortable. They diagnosed her vehicle and let her know what was really important to take care of and what could wait.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/16/2018

Suzanne,

We want to make your visit as comfortable as possible because we think of it as inviting you into our home (away from home.)  My team works hard everyday to earn your trust and your business.  Thanks again!

-Tony Staples
Owner - Performance Automotive
480-924-7444

RA
Robert A.
Apache Junction, AZ
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Robert said the employees and the repairs were good.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/09/2018

Robert, I'm glad that my team, and their service met your expectations.  We appreciate your business!

-Tony Staples
Owner - Performance Automotive
480-924-7444

MK
Michele K.
Arizona
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Michele said the staff had great customer service, and also double checked their work to make sure it is serviced correctly.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/03/2018

-Tony Staples
Owner - Performance Automotive
480-924-7444

MP
Mike P.
Sierra Vista, AZ
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Mike said the staff took great care of them, and provided a loaner vehicle. It will run rough for a few seconds, then it will smooth out.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/03/2018

-Tony Staples
Owner - Performance Automotive
480-924-7444

PT
Paul T.
Gilbert, AZ
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Paul said this business provided excellent customer service.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/09/2018

Paul,

Thank you for your feedback.  Anytime we can be of service, we are here for you.

-Tony Staples
Owner - Performance Automotive
480-924-7444

KO
KAREN O.
Tempe, AZ
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
Best customer service ever 😍
Randy always makes me feel so welcome and everyone at Performance that has worked on my car thus far has been wonderful, informative without overwhelming, and honest! Always have great experiences there! Super speedy too ☺️
Tony S., Owner from Performance Automotive & Tire Center responded on 07/02/2018

Karen,Thank you for your wonderful feedback. I'm proud of the team we have here at Performance Automotive. I'm glad they are exceeding your expectations!

-Tony Staples
Owner - Performance Automotive
480-924-7444

MS
Marv S.
Mesa, AZ
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Marv said his experience was great. He had no problems. Everyone was fast, friendly, and honest. He is happy with the service.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/02/2018

Marv,Thanks for trusting us to service your Nissan. We are always here whenever you need service!

-Tony Staples
Owner - Performance Automotive
480-924-7444

LO
Larry O.
Mesa, AZ
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Larry said he likes the business.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/02/2018

Thanks Larry! We like having you as a customer too. See you again soon!

-Tony Staples
Owner - Performance Automotive
480-924-7444

JD
James D.
Mesa, AZ
GMC Sierra 3500 Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/02/2018

James,We appreciate your recommendation. We look forward to your next visit!

-Tony Staples
Owner - Performance Automotive
480-924-7444

DS
Dorthy S.
Mesa, AZ
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Dorthy said she was impressed. The employees were nice. Her experience was quick and easy.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/02/2018

Dorthy, I'm delighted that my team was able to impress you! We stand ready whenever you need service or maintenance.

-Tony Staples
Owner - Performance Automotive
480-924-7444

AM
April M.
Mesa, AZ
Suzuki XL-7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
April said the staff was friendly, on time, and provided good quality service.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/02/2018

April,I'm glad you loved our brand of customer service. Please come back when you need us again!

-Tony Staples
Owner - Performance Automotive
480-924-7444

JM
JIMMY M.
Mesa, AZ
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Pleasant experience.
Always professional, always transparent. Maintenance in a timely fashion. Customer service unparalleled.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/02/2018

Jimmy,I'm very pleased that my team was able to exceed expectations. We try to deliver a 6 star experience every time!

-Tony Staples
Owner - Performance Automotive
480-924-7444

PC
Patrick C.
Arizona
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Patrick said that the facility was quick to help him, the price was great and the service was impeccable. The staff were very accommodating and provided an all around good service.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/02/2018

Patrick, I'm glad you were pleased with the service on your Mitsubishi. Anytime you need us we are here to help!

-Tony Staples
Owner - Performance Automotive
480-924-7444

KW
Kris W.
Mesa, AZ
Toyota 4Runner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Kris said she had a long wait for service.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 06/04/2018

Kris,

I reviewed your service with my service writer, and his recollection was that your visit was about 45-50 minutes for your service.  We normally tell our customers to plan for an hour for our full service oil change program.  We do a detailed digital  inspection as part of every visit. If my information is in error, then I apologize, but I just want to make sure that you and all our customers are aware that we are not a quick lube shop. We are a full service repair facility. We take great care in providing a high level of service.  I hope you appreciated the depth in which we reported any maintenance or repair needs identified on your vehicle.  We want to partner with you to properly care for your vehicle. We cannot accomplish the high level of service that entails, within a 15 minute or 30 minute time frame.  I hope you choose to come back again let us help you maintain your car properly.

-Tony Staples
Owner - Performance Automotive
480-924-7444

MJ
Mark J.
Arizona
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Mark said the service was great overall.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 07/02/2018

Mark,Great service is what we strive for with every customer. Thanks for your feedback. Please come see us again!

-Tony Staples
Owner - Performance Automotive
480-924-7444

Verified Customer
Gilbert, AZ
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Great Customer Service
I had my brake pads replaced and was very happy with the service. Rob at the front desk was very friendly and even tried to provide me with a teacher discount! Kuddos to all companies that support teachers.
Tony S., Owner from Performance Automotive & Tire Center responded on 05/16/2018

Sally,

I'm glad you were pleased with your visit to Performance Automotive. Please let all your fellow educators know about us too. We are full service repair and can take care of all your cars needs.

-Tony Staples
Owner - Performance Automotive
480-924-7444

JH
JEFF H.
Chandler, AZ
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Simple oil change made a great experience
True customer service seems a long lost art these days. However, the team at Performance Auto knows how to treat customers - never mind how to diagnose and take care of your vehicle. There are many reasons a customer may or may not wish to perform repair and/or maintenance on the vehicle. Yours will be diagnosed and described very professionally and no "hard sell" will be placed on you when they are ready to deliver your vehicle. Keep it up guys and you'll be in successful business for a LONG time!
Tony S., Owner from Performance Automotive & Tire Center responded on 05/15/2018

Jeff,

Thank you for the kind words.  I am very pleased that you were  impressed by the team here at Performance Automotive.  We are completely a customer focused service business.  We are only successful when we consistently make our customers happy! Thank you for your business and I look forward to seeing you here again.

-Tony Staples
Owner - Performance Automotive
480-924-7444

NW
Nathan W.
Gilbert, AZ
Toyota Prius v
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Nathan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 05/15/2018

Nathan, Thank you for your positive feedback.  We are here whenever you need service on your vehicle.

-Tony Staples
Owner - Performance Automotive
480-924-7444

BB
Brandon B.
Gilbert, AZ
Chevrolet Express Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Brandon said the customer service was good.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 05/15/2018

Brandon,
As always, we thank you for your business, and the positive feedback!

-Tony Staples
Owner - Performance Automotive
480-924-7444

KS
Kelli S.
Mesa, AZ
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Kelli said this business' customer service was amazing. They got her in and out quickly and they let her know everything she should be on the lookout for with her vehicle.
This review was collected via phone interview by Customer Research Inc.
Tony S., Owner from Performance Automotive & Tire Center responded on 05/15/2018

Kelli,
Amazing is what we are striving for with every customer that comes through the door. We appreciate your business and look forward to serving your future needs.

-Tony Staples
Owner - Performance Automotive
480-924-7444