Good day. I was a long time fan of this shop with the repairs made to my old 90 vanagon so I thought I would bring my 91 to the shop for some pre-Hawaii shipment preparation. Firstly the work that was performed is top notch. I had them replace all coolant hoses, install the stainless steel pipes from front to back and replace the old stock radiator with a new one. I was told this should take a couple of weeks.
I had also requested to have pricing for changing out the shocks as well as the metal fuel line adapter. Needless to say I never was contacted back about this and after almost 2 months there, I figured it was time to pick up the van. I needed it by Saturday to load into a shipping container. I called ahead to advise of my intentions and I feel like this is where I am different than most and expect some service above and beyond. Firstly, I would wash off my customers vehicle that’s been exposed to the elements for over 6 weeks. I brought it in nice and clean, would have like to see some effort for the over 3k I spent. Also it would have been nice to inform me you were closed for lunch. I arrived and sat for 45 minutes. Waiting. Then to my again disappointment, they didt have the vehicle started and warmed up as if ready to go.
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I had also requested to have pricing for changing out the shocks as well as the metal fuel line adapter. Needless to say I never was contacted back about this and after almost 2 months there, I figured it was time to pick up the van. I needed it by Saturday to load into a shipping container. I called ahead to advise of my intentions and I feel like this is where I am different than most and expect some service above and beyond. Firstly, I would wash off my customers vehicle that’s been exposed to the elements for over 6 weeks. I brought it in nice and clean, would have like to see some effort for the over 3k I spent. Also it would have been nice to inform me you were closed for lunch. I arrived and sat for 45 minutes. Waiting. Then to my again disappointment, they didt have the vehicle started and warmed up as if ready to go.