Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

907 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 1 day ago

Reviews


CB
Connor B.
Virginia
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2018 Category: Service
Connor said he's happy with the service. However, this time he was given 3 different quotes and each time the price went up. The employees had to get a part from a different business, but didn't really clarify why the different price.
This review was collected via phone interview by Customer Research Inc.

NS
Ned S.
Salem, VA
Honda Fit
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2018 Category: Service
Ned said typically this facility is wonderful and great and he will go back.
This review was collected via phone interview by Customer Research Inc.

TA
Tess A.
Virginia
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/25/2017 Category: Service
Tess said the business did a good job with the oil change. She was told the light bulb had been changed. When she took her vehicle in to have it checked, they changed the light bulb again and it did not work. She called and told them what had happened, but she decided to go somewhere else.
This review was collected via phone interview by Customer Research Inc.
Steve P. from Pillis Brothers responded on 03/28/2017

I'm sorry this happened. I offered to check into it further, but I am unable to to do anything if you don't bring it back in. 


TF
Thomas F.
Virginia
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2016 Category: Service
Thomas said the employees at this business are courteous. The service to his vehicle was done promptly. He has been having problems starting it lately and he will have to take it back to them but he is sure they help him out.
This review was collected via phone interview by Customer Research Inc.

SK
SCOTT K.
Salem, VA
Chevrolet S10 Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2013
Chevy S10
I brought in my son's truck to repair/install an ignition lock and the steering wheel was put back into place the wrong way. However, I've always been satisfied with the work performed on my other vehicles.

SS
Sally S.
Salem, VA
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/21/2012 Category: Service
Sally said she went into this business 3 times because her brakes kept squeaking. They are still not repaired. She will be going somewhere else.
This review was collected via phone interview by Customer Research Inc.
Steve P. from Pillis Brothers responded on 08/23/2012
Refunded customers money,apologised for inconvienence

SB
Steve B.
Salem, VA
Nissan Versa
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2012 Category: Service
Steve said they left the radiator cap off, which caused the vehicle to overheat. He said he replaced it himself. He was not pleased, but he is willing to give them another chance.
This review was collected via phone interview by Customer Research Inc.

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