Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1294 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.7999993/5Overall Rating 4.7999993/5Overall Rating 4.7999993/5Overall Rating 4.7999993/5rating 4.7999993
Original
Overall Rating 2.075/5Overall Rating 2.075/5rating 2.075rating 2.075rating 2.075
94% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


RB
Roger B.
West End, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Hyundai Service
Everything was great. Love the new car wash!
Chris E., Service Manager from Pinehurst Hyundai responded on 04/22/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


Verified Customer
Sanford, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
30000 check up
Work was done as requested.
Chris E., Service Manager from Pinehurst Hyundai responded on 04/18/2019

Thanks for the review.I am sorry you had difficulties finding our temporary facility while we are building out new building.  I have asked the construction company to look into all the signs to make sure they are clear as to direction.  This survey was regarding your advisor, Tim, performance in assisting you.  He mentioned to me that he will call you to make this right and to give you an opportunity to rescore him.  Thanks again and once again we are sorry for your experience.

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


MB
Mary B.
Marston, NC
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
oil change
great service
Chris E., Service Manager from Pinehurst Hyundai responded on 04/18/2019

Thanks!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


BW
Beverly W.
Raleigh, NC
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Grateful customer.
I apprecite your service in completing repairs. The final cost was actually a few dolloars below the quoted estimate.

Thank you very much.
Chris E., Service Manager from Pinehurst Hyundai responded on 04/16/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


JH
Jonathan H.
Pinehurst, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Recent service
Fast service with a personal touch. Very courteous.
Chris E., Service Manager from Pinehurst Hyundai responded on 04/16/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


KP
Kimberly P.
Sanford, NC
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Friendly Customer Service
Josh Cash was great at helping to assist my car was taken back and service needed and any problems that needed attention. Thanks
Chris E., Service Manager from Pinehurst Hyundai responded on 04/16/2019

Thanks!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


LC
Lynette C.
Southern Pines, NC
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Excellent services
The staff is so courteous and caring.
Chris E., Service Manager from Pinehurst Hyundai responded on 04/09/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


LM
Lorie M.
Southern Pines, NC
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Very good customer service
I was treated very respectful and the work was done in a timely manner
Chris E., Service Manager from Pinehurst Hyundai responded on 04/09/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


Verified Customer
Raeford, NC
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019 Category: Service
Great service!
Thanks!
Chris E., Service Manager from Pinehurst Hyundai responded on 04/08/2019

Thanks!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


ME
Michael E.
Carthage, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Great service!
Friendly and knowledgeable service personnel.
Chris E., Service Manager from Pinehurst Hyundai responded on 04/03/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


Verified Customer
West End, NC
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Survey
The gentleman who helped us was very nice and knowledgeable.
Chris E., Service Manager from Pinehurst Hyundai responded on 04/03/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


Verified Customer
Raeford, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Excellent sevice
Had an update for my car. Arrived at the dealership was greeted by Shannon. Shannon was very professional and when the update was completed Shannon informed me that my car was ready. The service lased about 30 minutes. I received excellent service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/30/2019 Category: Service
Bad experience
Communicate between staff.
Chris E., Service Manager from Pinehurst Hyundai responded on 04/03/2019

.

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


YL
Yolande L.
West End, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Great advisors
Good service
Chris E., Service Manager from Pinehurst Hyundai responded on 03/29/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


Verified Customer
Sanford, NC
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Great staff as always
Always helpful with a smile to go with it. Thanks guys
Chris E., Service Manager from Pinehurst Hyundai responded on 03/27/2019

Thanks!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


RW
Richard W.
Pinehurst, NC
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Software update
Waited for the update at the dealership. Was told it would take about an hour. Was in and out in less than an hour. Great service team led by Chris!
Chris E., Service Manager from Pinehurst Hyundai responded on 03/26/2019

Thank you!!!!!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


MB
Michael B.
Pinehurst, NC
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Recall
Software upgrade was done in the hour that I was told it would take.
Chris E., Service Manager from Pinehurst Hyundai responded on 03/26/2019

Thanks!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


WS
Wanda S.
Pinebluff, NC
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Hospitality and friendliness. Very knowledgeable employees always.
Nothing short of awesome.
Chris E., Service Manager from Pinehurst Hyundai responded on 03/25/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


Verified Customer
Sanford, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Great service
Service rep was very thorough and friendly, my service was also completed very quickly.
Chris E., Service Manager from Pinehurst Hyundai responded on 03/25/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


Verified Customer
Vass, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Friendly service
Quick friendly service
Chris E., Service Manager from Pinehurst Hyundai responded on 03/25/2019

Thanks!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com


MO
Marlene O.
Carthage, NC
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Great service
I'm very satisfied with the service you give your customers. You perform a service check to make sure there is no problems with the vehicle until the next service is due. I'm very impressed with that! Thank you!
Chris E., Service Manager from Pinehurst Hyundai responded on 03/24/2019

Thank you!

Chris Ehnes
Service Manager
910-692-2424 x3134
chrise@pinehurstautomall.com