Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

142 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


KI
Kevin I.
Medina, OH
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Kevin said the employees answered his questions. They provided great service. They completed the service on time.
This review was collected via phone interview by Customer Research Inc.

JG
James G.
Independence, OH
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
James said they are very good. They have honest and great service.
This review was collected via phone interview by Customer Research Inc.

LM
Larry M.
Ohio
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Larry said the staff was polite and clearly explained the process.
This review was collected via phone interview by Customer Research Inc.

JS
Janos S.
Middlebrg Hts, OH
Chevrolet Cobalt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2019 Category: Service
Janos said he asked for a big job. Something was scraping the side of the vehicle. It wasn't listed with the rest of the work he asked for on the paperwork. The mechanic didn't do the work that he brought it in for. He also said he was told the price would be $218 and when he got the paperwork, it was $228. Then he was told he didn't even do the brake job, and that what's what he brought it in for, so he will not go back to this facility, although he would recommend it to some other people.
This review was collected via phone interview by Customer Research Inc.
Zee E. from Pleasant Valley Shell responded on 03/05/2019

Janos, thank you for taking the time to speak with us and provide your feed back.  We are glad we were able to resolve the issue.  We look forward to seeing you again!  Thank you 

PLEASANT VALLEY SHELL

RE
Rick E.
Parma, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Easy to get to. Fast service. Friendly attitude. Explain all necessary services.
FAST , FRIENDLY, COURTEOUS, EXPLAIN ANY OTHER NECESSARY SERVICES.

SW
Sam W.
Middlebrg Hts, OH
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Sam said he will recommend them to others.
This review was collected via phone interview by Customer Research Inc.

RK
Rev .Dale K.
North Royalton, OH
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019
Great experience
Z is a great guy. His team does a wonderful job.

TY
Terry Y.
Brook Park, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Terry said the employees were personable. They were friendly. They were courteous. They were easy to get along with. They provided good service. The work was done at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

RZ
RADU Z.
Middlebrg Hts, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Great service
Honest people and decent priced

NM
Nina M.
Parma, OH
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
Nina said the business fixed what she needed done. The mechanic was good at letting her know what was going on with her vehicle at all times, letting her know about something unexpected that came up, and explaining things. They were very helpful.
This review was collected via phone interview by Customer Research Inc.

SP
Sharon P.
Strongsville, OH
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Sharon said the staff treat her very well and seem very nice to her. They pick her up, pick her vehicle up, and they bring her back and the vehicle back.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Middlebrg Hts, OH
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Jim said it was very good
This review was collected via phone interview by Customer Research Inc.

AM
Anthony M.
Middlebrg Hts, OH
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018 Category: Service
Anthony said the service was pretty good. The work was done promptly.
This review was collected via phone interview by Customer Research Inc.

MM
Mihajlo M.
Middlebrg Hts, OH
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2018 Category: Service
Mihajlo said that the place was very good.
This review was collected via phone interview by Customer Research Inc.

DG
Dejan G.
Middlebrg Hts, OH
Audi S5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Dejan said the employees answered all his questions. They were straight forward. They provided good service. He was happy with the work. He had no service problems.
This review was collected via phone interview by Customer Research Inc.

MV
Michelle V.
Parma, OH
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Michelle said they did a good job.
This review was collected via phone interview by Customer Research Inc.

KC
Kathy C.
Parma, OH
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Spoke with David. He said Kathy was satisfied.
This review was collected via phone interview by Customer Research Inc.

AC
Anthony C.
North Royalton, OH
Buick Skylark
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Anthony said the service was prompt and courteous. He got in and out, It was a little pricey, however it needed to be done.
This review was collected via phone interview by Customer Research Inc.

SS
Syed S.
Middlebrg Hts, OH
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2018 Category: Service
Syed said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CI
Carmela I.
OH
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Carmela said that Dee is the best owner. He takes care of her vehicle all the time.
This review was collected via phone interview by Customer Research Inc.