Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

422 Reviews

98% Would Recommend
Latest Review 7 days ago

Reviews


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Roland L.
BRECKSVILLE, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Roland said they did a good job.
This review was collected via phone interview by Customer Research Inc.

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ROSIE W.
Cleveland, OH
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019
Outstanding
Transmission Engine Pros is the ONLY place I will take my car for service..have been for several years. Skip and Todd (and crew) are ALWAYS courteous and take care of any of my worries that I may have with outstanding PROFESSIONALISM. Just had an oil change done, but they were very quick in doing so. HAPPY NEW YEAR!!!

AD
Andrew D.
North Royalton, OH
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Andrew said he is very happy. They are competent and honest about his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Joe P.
Cleveland, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Joe said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

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Jason T.
Middlebrg Hts, OH
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Jason said that the place is great every time. Skip takes great care of him and he always leaves happy.
This review was collected via phone interview by Customer Research Inc.

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John S.
Ohio
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
John said they are courteous and professional.
This review was collected via phone interview by Customer Research Inc.

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Robert H.
Branchville, NJ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
A job done well with excellent customer service
My son was driving from NJ to Michigan to visit a friend and his transmission on his 2011 Subaru Impreza started making noise while he was on the interstate. This was on a Saturday. He stopped at a Firestone dealer who said the problem was more than they could handle, but they got him mobile again. I found Transmission Engine Pros through Angie's List. The reviews were good. He called them but it was too late and he had to wait till Monday morning to get to them.
Once there he had them call me with the diagnosis as I have worked on cars for many years and could understand what they were saying was wrong with the car. Based on the overall issue my son described and my conversation with the manager (owner?), the transmission needed a rebuild (a little over $2,000). It was going to take three or four days.
My son was able to get a rental car and continue his trip that morning. He was told the car would be ready by late Wednesday or early Thursday. He called on Thursday and they said it would be ready by the time he arrived.
The car was ready and cost was exactly as promised. It has not had a problem since. The customer service was excellent. The manager was very friendly and fully explained everything. If I lived in the area and needed transmission work, I would return there. Thanks for a great experience.

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Darnell W.
Cleveland, OH
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Darnell said the business did everything they were supposed to do and they did a good job.
This review was collected via phone interview by Customer Research Inc.

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Ann D.
North Royalton, OH
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Ann said the business could have had everything done sooner, but she was happy with the results. The staff was nice and explained everything.
This review was collected via phone interview by Customer Research Inc.

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TONI R.
Parma, OH
Buick Verano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Friendly Professional service every time
First class automotive service each and every time we rake our vehicles in.

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MARTHA W.
Parma, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Good and honest service
My scheduled maintenance service was done in a timely manner while I waited in the waiting room. I believe this company is an honest and technically reliable automobile maintenance and repair shop. You deal with the owner directly when you bring in the car and he oversees your repair job and answers all your concerns. The pricing is fair and honest.

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Larry S.
Westlake, OH
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Larry said they are very good and for 10 years with them, he has never had any problems.
This review was collected via phone interview by Customer Research Inc.

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CHUCK M.
Parma, OH
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Great people GREAT honest service
The team starting with Skip &Todd are remarkable. BEFORE anything is started they do an evaluation and discuss ALL of the options. After agreeing on the course of action to get the vehicle taken care of they do an excellent job and take care of business. I recommend them to everyone I know. I have never had a bad experience. They treat you better than family.

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Paul R.
Middlebrg Hts, OH
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Paul said they have friendly, good service and he is satisfied.
This review was collected via phone interview by Customer Research Inc.

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Christian B.
Parma, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Christian said the business has always been understanding and flexible. They get him in and out as quickly as possible.
This review was collected via phone interview by Customer Research Inc.

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Mercedes M.
Brook Park, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Mercedes said the staff members at the business were great. They were pleasant, respectful, and explained everything.
This review was collected via phone interview by Customer Research Inc.

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Kevin G.
Parma Heights, OH
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Kevin said the employees are honest guys. It is a great business. He was pleased with the service, all around.
This review was collected via phone interview by Customer Research Inc.

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GIDEON D.
Cleveland, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/13/2018
The control arm upper was not changed
I spend almost $ 300 with maintenance fees and taxes. My creking noise is still there. The guy told me the noise is due to my "breakes" that is not true becUse I sent the vehicule to another guy the following day we inspected the vehicule together he said my upper lower control arm was not changed. ripped me off. Worst service.
I cannot recommend TRANSMISSION PRO to someone. STAY AWAY FROM THEM.
The Team a. from Transmission Engine Pros responded on 10/15/2018

We did change the right side upper control arm with ball joint because of excessive play.  In fact, we supplied the customer with the old part and showed him the play.

In addition, we explained and showed the customer where and how his brakes were making noise, but also explained that it was just a noise and not a safety issue so repair did not have to be done now.


Verified Customer
Brook Park, OH
Honda Accord Cpe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/13/2018
The repair wasn't made
Hello.
I am disappointed about the service.
Control arm( upper) was supposed to be changed. They didn't. They charged me for that.
The Team a. from Transmission Engine Pros responded on 10/15/2018

We did change the right side upper control arm with ball joint because of excessive play.  In fact, we supplied the customer with the old part and showed him the play.

In addition, we explained and showed the customer where and how his brakes were making noise, but also explained that it was just a noise and not a safety issue so repair did not have to be done now.


JT
Jason T.
Middlebrg Hts, OH
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Jason said the employees went above and beyond. They provided great service.
This review was collected via phone interview by Customer Research Inc.

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