Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

434 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


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Dan T.
North Royalton, OH
Buick Regal
Verified Customer
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04/15/2019 Category: Service
Dan said the staff is friendly and they don't charge unless they find something wrong with the vehicle.
This review was collected via phone interview by Customer Research Inc.

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TINO R.
Brooklyn, OH
Mazda Mazda5
Verified Customer
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04/13/2019
Always Trusted
There’s no other shop I trust with my vehicles. Said many times before, these guys know what they’re doing and do it right the first time. Have always received fantastic service and friendly staff.

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Carl G.
Ohio
Ford Econoline Wagon
Verified Customer
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04/09/2019 Category: Service
Carl said the business was great. The staff was professional and they did what they said they would.
This review was collected via phone interview by Customer Research Inc.

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Elmer B.
Sugarcreek, OH
Acura RSX
Verified Customer
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03/18/2019 Category: Service
Elmer said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Arthur H.
Solon, OH
Cadillac Escalade
Verified Customer
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03/12/2019 Category: Service
Arthur said it was his father-in-law's vehicle that was worked on. He stated he appreciates the way he was treated by the staff, for the work that was done, and that he would like to thank them.
This review was collected via phone interview by Customer Research Inc.

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Gregory G.
Cleveland, OH
Chevrolet Caprice
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Gregory said the customer service is outstanding.
This review was collected via phone interview by Customer Research Inc.

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ROB N.
Valley View, OH
GMC Savana Special
Verified Customer
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03/03/2019
Van repair
Thanks for keeping my old work van running, even though I don’t use it that often anymore. Your prices are always fair and your work is top notch. Thanks Skip and crew. Rob N

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KERRY P.
Medina, OH
Chevrolet Suburban
Verified Customer
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02/23/2019
Transmission rebuilt and throttle body replace
Of all the service shops I have gone to over my lifetime this is head a shoulders above them all. They rebuilt my first transmission 8 years ago and it worked flawlessly until I sold the vehicle at 301,000 miles. They have rebuilt the transmission on my "new" used vehicle and replaced the throttle body. You will not find a more honest caring facility to work on your vehicle. I highly recommend them.

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Nick R.
Cleveland, OH
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Nick said the employees were informational. They completed the service quickly. They provided good work.
This review was collected via phone interview by Customer Research Inc.

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Dennis H.
Cleveland, OH
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02/11/2019
Ford escape
I went this morning, and thought my torque converter was bad, Skip came out and listen and told me , I was fortunate and it wasn't, but an bearing in one of the accessories. Nice person and truthful. Thank you so much for putting my mind at ease. Will go back to when weather warms up

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Bonnie S.
Cleveland, OH
Ford Fusion
Verified Customer
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02/07/2019 Category: Service
Bonnie said that the place is amazing, the prices are reasonable and they know their stuff.
This review was collected via phone interview by Customer Research Inc.

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Cleve K.
Ohio
Ford Fusion
Verified Customer
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01/16/2019 Category: Service
Cleve said the business is good at what they do. The people there are very honest and helpful.
This review was collected via phone interview by Customer Research Inc.

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Roland L.
BRECKSVILLE, OH
Ford Focus
Verified Customer
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01/11/2019 Category: Service
Roland said they did a good job.
This review was collected via phone interview by Customer Research Inc.

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ROSIE W.
Cleveland, OH
Kia Soul
Verified Customer
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01/01/2019
Outstanding
Transmission Engine Pros is the ONLY place I will take my car for service..have been for several years. Skip and Todd (and crew) are ALWAYS courteous and take care of any of my worries that I may have with outstanding PROFESSIONALISM. Just had an oil change done, but they were very quick in doing so. HAPPY NEW YEAR!!!

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Andrew D.
North Royalton, OH
Honda Pilot
Verified Customer
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12/20/2018 Category: Service
Andrew said he is very happy. They are competent and honest about his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Joe P.
Cleveland, OH
Ford F-150
Verified Customer
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12/18/2018 Category: Service
Joe said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

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Jason T.
Middlebrg Hts, OH
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Jason said that the place is great every time. Skip takes great care of him and he always leaves happy.
This review was collected via phone interview by Customer Research Inc.

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John S.
Ohio
Chevrolet Colorado
Verified Customer
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12/03/2018 Category: Service
John said they are courteous and professional.
This review was collected via phone interview by Customer Research Inc.

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Robert H.
Branchville, NJ
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11/20/2018
A job done well with excellent customer service
My son was driving from NJ to Michigan to visit a friend and his transmission on his 2011 Subaru Impreza started making noise while he was on the interstate. This was on a Saturday. He stopped at a Firestone dealer who said the problem was more than they could handle, but they got him mobile again. I found Transmission Engine Pros through Angie's List. The reviews were good. He called them but it was too late and he had to wait till Monday morning to get to them.
Once there he had them call me with the diagnosis as I have worked on cars for many years and could understand what they were saying was wrong with the car. Based on the overall issue my son described and my conversation with the manager (owner?), the transmission needed a rebuild (a little over $2,000). It was going to take three or four days.
My son was able to get a rental car and continue his trip that morning. He was told the car would be ready by late Wednesday or early Thursday. He called on Thursday and they said it would be ready by the time he arrived.
The car was ready and cost was exactly as promised. It has not had a problem since. The customer service was excellent. The manager was very friendly and fully explained everything. If I lived in the area and needed transmission work, I would return there. Thanks for a great experience.

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Darnell W.
Cleveland, OH
Buick LaCrosse
Verified Customer
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11/14/2018 Category: Service
Darnell said the business did everything they were supposed to do and they did a good job.
This review was collected via phone interview by Customer Research Inc.

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