Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

415 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


DW
Darnell W.
Cleveland, OH
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Darnell said the business did everything they were supposed to do and they did a good job.
This review was collected via phone interview by Customer Research Inc.

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Ann D.
North Royalton, OH
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Ann said the business could have had everything done sooner, but she was happy with the results. The staff was nice and explained everything.
This review was collected via phone interview by Customer Research Inc.

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TONI R.
Parma, OH
Buick Verano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Friendly Professional service every time
First class automotive service each and every time we rake our vehicles in.

MW
MARTHA W.
Parma, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Good and honest service
My scheduled maintenance service was done in a timely manner while I waited in the waiting room. I believe this company is an honest and technically reliable automobile maintenance and repair shop. You deal with the owner directly when you bring in the car and he oversees your repair job and answers all your concerns. The pricing is fair and honest.

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Larry S.
Westlake, OH
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Larry said they are very good and for 10 years with them, he has never had any problems.
This review was collected via phone interview by Customer Research Inc.

CM
CHUCK M.
Parma, OH
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Great people GREAT honest service
The team starting with Skip &Todd are remarkable. BEFORE anything is started they do an evaluation and discuss ALL of the options. After agreeing on the course of action to get the vehicle taken care of they do an excellent job and take care of business. I recommend them to everyone I know. I have never had a bad experience. They treat you better than family.

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Paul R.
Middlebrg Hts, OH
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Paul said they have friendly, good service and he is satisfied.
This review was collected via phone interview by Customer Research Inc.

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Christian B.
Parma, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Christian said the business has always been understanding and flexible. They get him in and out as quickly as possible.
This review was collected via phone interview by Customer Research Inc.

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Mercedes M.
Brook Park, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Mercedes said the staff members at the business were great. They were pleasant, respectful, and explained everything.
This review was collected via phone interview by Customer Research Inc.

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Kevin G.
Parma Heights, OH
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Kevin said the employees are honest guys. It is a great business. He was pleased with the service, all around.
This review was collected via phone interview by Customer Research Inc.

GD
GIDEON D.
Cleveland, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/13/2018
The control arm upper was not changed
I spend almost $ 300 with maintenance fees and taxes. My creking noise is still there. The guy told me the noise is due to my "breakes" that is not true becUse I sent the vehicule to another guy the following day we inspected the vehicule together he said my upper lower control arm was not changed. ripped me off. Worst service.
I cannot recommend TRANSMISSION PRO to someone. STAY AWAY FROM THEM.
The Team a. from Transmission Engine Pros responded on 10/15/2018

We did change the right side upper control arm with ball joint because of excessive play.  In fact, we supplied the customer with the old part and showed him the play.

In addition, we explained and showed the customer where and how his brakes were making noise, but also explained that it was just a noise and not a safety issue so repair did not have to be done now.


Verified Customer
Brook Park, OH
Honda Accord Cpe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/13/2018
The repair wasn't made
Hello.
I am disappointed about the service.
Control arm( upper) was supposed to be changed. They didn't. They charged me for that.
The Team a. from Transmission Engine Pros responded on 10/15/2018

We did change the right side upper control arm with ball joint because of excessive play.  In fact, we supplied the customer with the old part and showed him the play.

In addition, we explained and showed the customer where and how his brakes were making noise, but also explained that it was just a noise and not a safety issue so repair did not have to be done now.


JT
Jason T.
Middlebrg Hts, OH
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Jason said the employees went above and beyond. They provided great service.
This review was collected via phone interview by Customer Research Inc.

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CHRIS S.
Seven Hills, OH
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
I don’t understand what review title meant?
I take my car there for years!! They are the best ! Very professional and competent mechanics. I completely trust them !

KC
Kim C.
Bay Village, OH
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Kim said that the place had great service. The staff is trustworthy and always wonderful. They are good guys.
This review was collected via phone interview by Customer Research Inc.

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Rex E.
Avon, OH
Volkswagen Passat
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Rex said they did a good job.
This review was collected via phone interview by Customer Research Inc.

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Rashaun G.
Cleveland, OH
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Rashaun said they were nice and polite. They told him every thing he needed to know about his vehicle, whether they could fix it or not. They didn't string him along like other mechanics had done in the past.
This review was collected via phone interview by Customer Research Inc.

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Ed M.
Hinckley, OH
GMC Savana Passenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Ed said they took care of his issue. The prices are good and the timing is good.
This review was collected via phone interview by Customer Research Inc.

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James H.
Parma, OH
Dodge Ramcharger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
James said the staff members did a decent job, and they guarantee what they do. They do a good job.
This review was collected via phone interview by Customer Research Inc.

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Mark S.
Cleveland, OH
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Mark said they were pretty friendly and informative. He was kept updated on everything.
This review was collected via phone interview by Customer Research Inc.

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