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P&M Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(764 Reviews)
83
Write a Review
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Score Details

5 stars
89%
4 stars
5%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
83
Net Promoter Score ®

Business Details

About

For 50 years, we’ve been providing top-notch automotive repair services to Salem, Oregon, and the surrounding areas. Our Certified Service Department is staffed with highly qualified and experienced Service Advisors and Auto Repair Technicians, committed to delivering exceptional care and expertise. For 50 years, we’ve been providing top-notch automotive repair services to Salem, Oregon, and the surrounding areas. Our Certified Service Department is staffed with highly qualified and experienced Service Advisors and Auto Repair Technicians, committed to delivering exceptional care and expertise.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(503) 363-9956
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
264 Lancaster Dr NE Salem, OR 97301-5111
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Affiliations

P&M Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(764 Reviews)
Write a Review
Recent Reviews
Verified Customer
Scotts Mills, OR
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2026
verified customerVerified Customer
0
Communication gap
P&M didn't communicate well. I didn't realize they wouldn't even get to the basic diagnostic for another 4 & 1/2 hours, so I waited in the lobby, only to find out they wouldn't finish my transmission flush until 6 &1/2 hours after arrival "in between other customers" (They didn't tell me this) Basically, I waited in the lobby all day when they could have simply told me they were backed up and advised me to find a ride home. They also tried to pressure-sell every optional additional service--from my A/C to my cracked windshield, battery, tires (supposedly not holding air which wasn't true--Les Schwab checked), and oil change--none of which I had asked for. Make sure you call your bank to increase your credit limit before you come too--they're the most expensive place in town.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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